The Cumberland - A Guoman Hotel

Hotellet är mycket centralt

Vi bodde i Twin rum med 2 st mycket sköna sängar; 110 cm breda och relativt mjuka jämfört med många andra engelska hotell där sängarna kan vara stenhårda (jobbigt om man ligger på sidan). Sköna sängkläder och kuddar.

Ogästvänligt första intryck, obehagligt blått ljus i den stora kala lobbyn. Lång incheckningskö på lördag em. Dock vänligt bemötande av receptionisten som säkert var stressad över köer och att det inte fanns städade rum att erbjuda. Mkt opraktiskt inrett dusch- o badrum, de är säkert stolta över modern design men prova själv att använda grejerna! Stökig frukostmatsal. Mkt folk från arabländerna bor här vilket gör att man inte känner den rätta "engelska atmosfären" - vi var dock i London, inte i Teheran. Detta sista är vår personliga reflektion och där kan man förstås ha andra åsikter men vi föredrar lite mer engelsk artighet och hemkänsla.

Närhet till all shopping och möjligheter att ta sig till olika platser

Dyr frukost.

Läget - centralt, nära till tunnelbana, buss, sightseeing, shopping, parkområde. Hotellet - ovanligt fräscht för att vara London.

Hotellet har ett utmärkt läge, när till det mesta. Imponerande entré med fin konst. Moderniserade rum som kändes fräscha. Utmärkt, om än lite väl dyr, frukost.

Centralt läge, bekväma sängar

Städningen var inte i enlighet med hotellets standard, bristfällig upplysning om kreditkortsblockning

trevligt rum

Vi blev störda mitt i natten av att grannarna i rummet bredvid (en man och en kvinna) grälade, skrek och slogs. Vi är medvetna om att detta inte är hotellets fel.

Location was good. Nice with coffee and tea facilities in the room.

The single room was very small. The noise from the ventilation systems in the court yard made it necessary to sleep with ear plugs. I even had a change of rooms, but it still sounded like sleeping in the engine room of a large ship.

The front desk staff, M, that checked us in secured a connected room even though the hotel was running close to 100% occupancy. He was very friendly and helpful too.

The concierge was most helpful with finding theatre tickets for us.

Check out time was at noon,however both myself and my friend were unable to get into our rooms when returning from a walk after 11 oclock. Cleaners were inside my room and although my friends room was empty she could not gain access with her key and had to wait for security I explained to the cleaner that I needed to use my room she continued to clean and I was unable to use the facilities. When reporting this problem to the reception staff I felt that they were not really bothered and for this reason I would not stay at the hotel again.

I liked the location, the proximity to underground station and the hotel lobby. I also liked the room furniture and the bedding.

During check in I asked for internet and they told me it is about 15 pounds per day. Then the receptionist told that with 25 pounds I can have an upgrade with view on Hide Park that includes free internet. So for 10 pounds more I could have the Parks view. The room that they gave us had a small window facing a building opposite and from the very side of the window you could see a "slice" of hide park. I went down to the reception and complaint and they gave me another room on the 8th (8089) with the same view as before that I accepted cause it was 11.00 pm and run out of energy. The room was a smoking room, I had asked for a non smoking. The heating was not working, I complaint about it and for 4 days it was never fixed.

Good service, good breakfast, good location, clean, friendly staff, excellent elevators

did not like the lobby so much too much like coming to an airport

Excellent location - central to all amenities