The Cumberland - A Guoman Hotel

breakfast

so poor

Good service, good breakfast, good location, clean, friendly staff, excellent elevators

did not like the lobby so much too much like coming to an airport

Excellent location - central to all amenities

The cleanliness of the room and hotel and efficient reception staff which was very important

The constant knocking on our door by housekeeping. Twice on Monday afternoon and we were woken up again at 8.30 am on Tuesday. I appreciate we could have used the ' do not disturb sign' but they must surely know which rooms are occupied and which are not

Computer key board in room was broken. At 5.30 pm on a Saturday our room had not been made up, towels, sheets on the floor.

The location. It was central to all the sights I wanted to see

The rooms were extremely small, indeed smaller than the last time I stayed. I did not think it was good value for money.

professional staff, everything you need is available for you, you need only ask.

The location and the rooms was very good!

Very slow receptionists....they used 15 minuts on several customers while there was a big line waiting....to bad...Not a good experience to have to pay so much for a poor breakfast, and not nice that the customers have to pay to use the internet in such a nice hotel...

every thing was fair

the room was too small for the money paid

I thought the hotel was cIean tidy if a bit impersonal.

I was slightly shocked when I had to pay £30 for breakfast, when it wasn't clear on the booking that it was not included. So £170 for a fairly small twin room was not quite what I expected

location is the best thing about the hotel.

i did not like the closet as it open there not enough space for things

The location is good for shopping on the West End of London

The room was very good, clean and very comfortable beds. Bathroom was also very good and spotless. Good facilities in the room and very quiet air conditioning.

I did not like th foyer, very modern and quite stark in an odd way. The receptionist was very direct and efficient when telling us the twin room we had booked was in fact a double when we have specifically asked for a twin room. The manager was called and after explaining the situation he arranged a twin bedded room for us without any fuss at all and saved the day! The very comfortable room made up for any dissatisfaction with the desk reception. The breakfast was incrediably expensive and after reading the online reviews we did not bother to have this.