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272 - 283 Victoria Dock Road, Newham, London, E16 3BY – Show map – Subway access
|Studio Apartment with One Double Bed|
|Standard Double Room|
|Standard Twin Room|
|Standard Family Suite|
|Studio Apartment with One Double Bed + One Single Bed|
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1127 verified reviews
We speak your language
ibis Styles London Excel (Formerly Custom House Hotel)'s staff speak: Portuguese, Polish, Lithuanian, English
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Food & Drink
Restaurant, Bar, Restaurant (à la carte), Snack bar
Free! WiFi is available in all areas and is free of charge.
Private parking is possible on site (reservation is not needed) and charges are applicable.
Vending machine (drinks), Vending machine (snacks), 24-hour front desk, Luggage storage, ATM/cash machine on site, Laundry, Dry cleaning, Meeting/banquet facilities, Fax/photocopying
Newspapers, Safety deposit box, Non-smoking rooms, Facilities for disabled guests, Lift, Heating, Non-smoking throughout, Air conditioning, Designated smoking area
Portuguese, Polish, Lithuanian, English
From 14:00 hours
Until 11:00 hours
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children are welcome.
Free! All children under 12 years stay free of charge when using existing beds.
There is no capacity for extra beds in the room.
Pets are not allowed.
When booking more than 7 rooms, different policies and additional supplements may apply.
Cards accepted at this property
ibis Styles London Excel (Formerly Custom House Hotel) accepts these cards and reserves the right to pre-authorise your card prior to arrival.
Based on 1127 reviews
Value for money
Show reviews from:
With views over Royal Victoria Dock, ibis London Excel-Docklands is less than a minute walk from the ExCeL exhibition centre and the Emirates Air Line cable car system that leads to the O2 Arena.
Score from 2197 reviews Good
Britannia International Hotel Canary Wharf has spacious rooms and free Wi-Fi access in public areas.
Score from 2905 reviews Good
Located in London's Dockland area, this hotel boasts direct access to the Excel International Exhibition and Convention Centre.
Score from 860 reviews Fabulous
This 4-star hotel is 150 metres from the ExCeL Exhibition Centre and close to the O2 arena, Canary Wharf and London City Airport.
Score from 600 reviews Very good
Good Breakfast, Confortable Room, Friendly Staff, good pricing, close to DLR
Constuction outside Hotel, it will be better when this is finished
Closeness to central London. Breakfast was good.
good location for city airport
very limited food options and much of the street was dug up, making it difficult to get to the hotel
The staff were all very friendly and the hotel was nicely decorated with all the facilities we needed. Very comfy bed!
Breakfast could be a bit chaotic if we hit the busy time. Had to wait a little for the area to be re-stocked with crockery and cutlery, but only one morning when it was very busy. Perhaps it would be better if that area could be opened up a little more as it was a bit of a squeeze, too, despite being split into 2 identical sides.
Staff very polite helpful
expensive for room
Location Breakfast Price
Bedroom/bathroom small but adequate
Well placed for DLR
Breakfast room was very crowded
spartan look of room
Breakfast was excellent and plentiful. Friendly staff as well. Dinner in the restaurant was also excellent. Well done.
First double room allocated had no aircon. We were moved to a twin room which was a bit small but good otherwise. However, it had a very small shower .. really small "beam me up Scotty" round shape.
The hotel is neat, clean & tidy, fairly basic, not luxury but not bad in any way. I would stay again.
I liked that the hotel was clean and convenient for our purpose
No air conditioning in the room - we had to keep the window open and the noise from the fighting outside at night was very off putting
The room was lovely and clean and quiet except for the external noise. The beds were of a good standard. The staff were pleasant and helpful.
The road works outside were very noisy and the location next to railway meant we were woken at 5am everyday. The air con couldn't cope with the heat and the room was very hot.
It is a little far from central London, but it was so good stay at a low cost. Employees seemed very friendly familiarity.
You get bored if you are nights breakfast is the same every day. This might be the fate of the English breakfast. It was a difficult point unit the entire bus is to become soggy if you use a shower.
The location....The size of the bathrooms...
I stay in hotels, all over the world, including the UK. This is award winningly poor. For our stay, they shut the car park without warning, there is major construction work taking place directly outside, and none of this information is available when booking. We moved room because in the first, the air conditioning unit was literally hanging off the wall. Our second room had no working air conditioning, and the sink was loose. Genuinely awful, avoid no matter how much more it costs.
Broken stuff, services not available but not notified when booking, noisy construction work 10 metres from the hotel, lifeless, soulless, cramped and hot. The Samaritans should get it closed down.
I liked that it was so close to the station and I liked the little pub next door to have my dinner at.
The restaurant was too expensive for me being a very economy traveler. The internet did not work in our room we had to come down stares to the common room
No air condition in the bedrooms
Excellent value for money and comfortable stay.
Great location,trains very near and parking was very good
double glasses Windows did not hide the airline noise
Location and staff where great
Rooms where quite small and a bit dated
like location, also that it has a pub on site and pretty reasonable food and prices
Wi-Fi restricted to one user at a time
The location was ideal for the O2. Good connections to central London. The cleanliness was exceptional - I could smell the fact the room had been recently cleaned on entering the room. Will certainly use again.
Very close to Excel and O2 Free parking on site in secure car park Cheap stay for London
Breakfast could have been better Very basic rooms
Location Really helpful staff Good value Car parking
Rooms very small but adequate
Cleanliness. Good wifi. Big breakfast area.
Not all the rooms has air conditioner. Elevator is a bit small, if there is tour group, may have to wait a little longer in order to get into the elevator.
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