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ibis Styles London Excel (Formerly Custom House Hotel)
272 - 283 Victoria Dock Road, Newham, London, E16 3BY – Show map – Subway access
After booking, all of the property’s details, including telephone and email address, are provided in your booking confirmation and your account.
Get instant confirmation with FREE cancellation on most rooms!
The most recent booking for this hotel was made on 27 Aug at 20:51 from the United Kingdom.
6 reasons to choose ibis Styles London Excel (Formerly Custom House Hotel)
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1148 verified reviews
We speak your language
ibis Styles London Excel (Formerly Custom House Hotel)'s staff speak: Portuguese, Polish, Lithuanian, English
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Food & Drink
Restaurant, Bar, Restaurant (à la carte), Snack bar
Free! WiFi is available in all areas and is free of charge.
Private parking is possible on site (reservation is not needed) and charges are applicable.
Vending machine (drinks), Vending machine (snacks), 24-hour front desk, Luggage storage, ATM/cash machine on site, Laundry, Dry cleaning, Meeting/banquet facilities, Fax/photocopying
Newspapers, Safety deposit box, Non-smoking rooms, Facilities for disabled guests, Lift, Heating, Non-smoking throughout, Air conditioning, Designated smoking area
Portuguese, Polish, Lithuanian, English
From 14:00 hours
Until 11:00 hours
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children are welcome.
Free! All children under 12 years stay free of charge when using existing beds.
There is no capacity for extra beds in the room.
Pets are not allowed.
When booking more than 7 rooms, different policies and additional supplements may apply.
Cards accepted at this property
ibis Styles London Excel (Formerly Custom House Hotel) accepts these cards and reserves the right to pre-authorise your card prior to arrival.
Please note that guests paying by cash will be required to pay a deposit of GBP 20.
Based on 1148 reviews
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Staff very polite helpful
expensive for room
Location Breakfast Price
Bedroom/bathroom small but adequate
Well placed for DLR
Breakfast room was very crowded
spartan look of room
The hotel is neat, clean & tidy, fairly basic, not luxury but not bad in any way. I would stay again.
I liked that the hotel was clean and convenient for our purpose
No air conditioning in the room - we had to keep the window open and the noise from the fighting outside at night was very off putting
The room was lovely and clean and quiet except for the external noise. The beds were of a good standard. The staff were pleasant and helpful.
The road works outside were very noisy and the location next to railway meant we were woken at 5am everyday. The air con couldn't cope with the heat and the room was very hot.
The location....The size of the bathrooms...
I liked that it was so close to the station and I liked the little pub next door to have my dinner at.
The restaurant was too expensive for me being a very economy traveler. The internet did not work in our room we had to come down stares to the common room
No air condition in the bedrooms
Excellent value for money and comfortable stay.
Great location,trains very near and parking was very good
double glasses Windows did not hide the airline noise
Location and staff where great
Rooms where quite small and a bit dated
like location, also that it has a pub on site and pretty reasonable food and prices
Wi-Fi restricted to one user at a time
The location was ideal for the O2. Good connections to central London. The cleanliness was exceptional - I could smell the fact the room had been recently cleaned on entering the room. Will certainly use again.
Very close to Excel and O2 Free parking on site in secure car park Cheap stay for London
Breakfast could have been better Very basic rooms
Location Really helpful staff Good value Car parking
Rooms very small but adequate
Cleanliness. Good wifi. Big breakfast area.
Not all the rooms has air conditioner. Elevator is a bit small, if there is tour group, may have to wait a little longer in order to get into the elevator.
Nothing to dislike
Clean and comfy rooms, good (all you can eat) breakfast, DLR right across the street
Bed was very comfortable and I had a great breakfast. It was also surprisingly quiet. I would definitely chose to stay there again.
Room was small but what do you expect for London? It had all that I needed.
Very friendly staff clean good food great location for dlr really enjoyed our stay
The location, the comfort and cleanliness of the room
staff slow to serve me and to store luggage
Very close to custom house DLR so although quite a way from Central London transport was easy. Room and facilities very clean. Breakfast basic but perfectly adequate.
Very clean, spacious, comfy room with all that you needed for a great short stay including hairdryer, towels, shower gel, shampoo, tea & coffee, free wifi, lovely well cooked breakfast, very reasonable on-site parking and 2 minutes walk from the Excel.
Pub next to it/part of it wasn't that nice. It smelt of stale fried food smell and I wouldn't have wanted to eat in there.
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