Custom House Hotel  

The staff were excellent, the receptionists were very polite and helpful as were the bar staff, nothing was too much trouble even though the hotel was extremely busy with a World Skills function being held at the Excel Centre, the staff remained calm and very friendly. We had a problem with the car barrier and I rang the front desk from the car to get some help, someone was with us in no time, friendly and attentive. Well done! We came back into the hotel late and asked about food/drink, we were tired and as the bar/restaurants were busy the receptionist rang a local pizza take away to be delivered to the room, the barman provided us with bottle of wine and glasses so we could also take those to the room and relax.

The only thing I was not happy with was the bathroom, it looked more like a portakabin! The shower was claustrophobic with a strange door that seemed to belong more in an aeroplane! All in all though the hotel suited its purpose for us which was a one night stay to allow us to visit relatives.

Nothing I was not at all impressed with the hotel

Nothing...I Will not be returning to the hotel.

It felt like a prison. The bed was so uncomfortable and made me itch. The noise from other guests made it imossible to sleep. I will not be recommending the hotel or ever staying there again.

It was cheap and that was the only thing I can say about it. The room was adequate, but the bathroom was a plastic pod which was of poor design and standard.

Bathroom was very poor.

A very modern 21st century hotel. Nice breakfast and good facilities including a Chinese restaurant in-house. Wonderful helpful friendly staff. A perfect location for ExCel.

The tap was so hard to turn I needed all my strength. My wife would have been unable to take a shower. Room 420 or similar

Proximity to train station made it easy for us to access this hotel, because we were travelling by train only. It was only a 3 minute walk from station to hotel.

Some of the staff appeared to be very efficient, to the detriment of being friendly. It is always nice to be given a smile and greeting, rather than just being told to help yourself to the buffet breakfast. Air conditioner temperature may have been pre-set by hotel, as we could not make it cooler on a heat-wave day.

It was so close to station to go to the o2

Convenience for London City Airport

My request for a room on the quiet side (there is one!) was not respected so I slept little.

- We actually checked out of this hotel early... However, I would like to say how exceptionally clean this hotel was! I think if you were going to a gig at the O2 the hotel would be ideal. The rooms are quite basic and there is everything you need, however the bathroom and shower room some what reflect those you'd find in an aeroplane. - When cancelling the rest of our stay the staff were nothing but pleasant and helpful and the process was quick and easy we also only had to pay for one nights stay which was great as we thought we'd lose all of our money. - I think because last time we were in London we stayed in an apartment in Bayswater we maybe had expectations that were too high. - So if you are looking for a budget hotel and don't mind being further out of London then this is a great choice.

- For us this just wasn't the ideal hotel especially when travelling into Oxford St, Leicester Square etc - because it was so far out travelling took too long and proved costly and meant if we wanted to pop back to change it wouldn't be a simple quick process. Also, we didn't really look forward to going back to the hotel and all the pro's didn't out weight the cons so after one night checked out and booked an apartment in Bayswater. - There was nothing really to do in the surrounding areas of the hotel.

Perfect for the o2. Small, but perfect for what we were after. Need a cheap clean bed for the night, done what it said on the tin. I understand you have different levels so we may well upgrade and stay again next time we stay in London. Certainly for the o2 will use again.

Good location for o2.

All was good