Custom House Hotel

Location is excellent - right outside the dlr station. Facilities are what you need - bed, toilet, shower, tea/coffee. Sink in the room was a nice touch.

Not directly to do with the hotel, but the cab firm they use was awful. Took them over half an hour to send us a 7 seater cab, despite sending 2 different 4 seater cabs at different times.

decor of the room

breakfast was not included in the pricee

Custom House Hotel is good value for money and just across the road from DLR which connects to the tube.

The location right next to the DLR was excellent. The room was satisfactory for the price with hot drink making facilities in the room.

There was no option to keep the same sheets and towels so not very eco friendly in that way. Mugs were supplied for drinks but a tiny amount of milk, not really enough for even 2 mugs. The breakfast round the corner in the local cafe was better than the hotel restauarant and much cheaper.

Was convenientally located to a train station and the room was clean. For 100 pounds for two nights, great price. Pub and Chinese restaurant on site also helps when you need late night snack :-)

Being so close to the trian station.

The room wasnt what i thought and the bar shut when every other hotel I have been to its open till at leat midnight or till you finish.

Custom House is a very clean, easy accessible hotel. which provide comfortable rooms and lovely facilities. the dlr line is right across the road making easy access into london central. This hotel is also really good for any events that maybe happening at the 02 arena as it is only a 10min train journey or taxi ride .

Unfortunately, whilst we there staying for two nights we have very bad noise disturbance on the friday night due to alot of drunken students staying for one night. we did report to satff who did handle the situation well. but we where very unpset that we were not offered a refund for the night sleep we had missed on the friday night or a complimentary breakfast. We use this hotel alot including my family and friends as well. but because of this incident we will probably be very hesitant to stay again as i feel the issue was not resolved properly.

to be honest, nothing

I have stayed at Custom House about twenty times this past year. It provides value for money accommodation - a little basic but always clean and well prepared and the staff are always helpful. There is enough space in the room to work - good hotel for basic business travel.

Free copies of the Daily Mail - would prefer a better standard newspaper or a paper of choice delivered to the room. Large screen TVs in cafe and pub area churning out noisy and unwatcheable programmes.

The location supported by the excellent London transport network made staying at Custom House a terrific experience. The staff were at all times helpful.

Staff friendly, particulary breakfast staff

Bathrooms! These were like university student accomodations. No room between beds. Didn't like sink in bedroom.

Price-quality good, clean and in front of DLR

Internet too expensive