ibis Styles London Excel (Formerly Custom House Hotel)    

The location is perfect when visiting The London Excell

Our room was facing the road and was therefore noisy. We could hear people's heels clicking on the payment!!

Clean, comfortable, near the airport, convenient, excellent breakfast, polite staff.

In dead area, nothing else there, away from anything else.

Nothing

Everything Booked for 3 nights checked out after one Not fit for purpose Room dirty,with chipped furniture,Bathroom more like a add on pod too small & a trip hazard

Proximity to DLR and Excel.

I booked two rooms for two nights. My colleague fell ill, so didn't use his room. I reported this when I checked in. I did not expect a refund for the first night, but I wou;d have expected one for the second night (I notified the cancellation well in excess of 24 hours)

Easy to access and directly opposite Custom House dlr station. Good location for ExCel and probably London City Airport (the planes are certainly flying pretty close on take-off).

No wi-fi in rooms and the free cable internet doesn't work with MacBook Thunderbolt adaptors. Beds could be more comfortable and 'design' could be more inviting. Triple-glazed windows facing the airport would be nice too.

The colours, the slightly wider corridors and the separate breakfast area. Staff generally were pleasant. One female staff working behind the bar was particularly helpful late on Sunday night.

The shower was dreadful. The water never stayed at the same temperature for more than a few seconds. It was mainly cool or cold. Only on one (fortunately brief) occasion was it actually too hot. It took at least half an hour to have a shower. So much water was wasted while waiting in the vain hope that the water would get to a comfortable heat. Both my companion and I vowed not to stay at an Ibis again purely as a result of the ridiculous shower situation. My companion is not one to swear but I heard several oaths whilst they were attempting to shower. Perhaps thermostatic valves should be installed? Was it because room 459 is at the farthest point from the source of hot water?

The food in the pun!!

The price was probably the thing I liked.

The staff were not really welcoming. The room was small & basic, probably what you should expect for the price. This is NOT a four star, more like a two or three tops.

too hot in breakfast room

Location easy for excel. Staff friendly and helpful Steak House meal tasty and good value

Rooms small vs average premier inn and travel lodge rooms Bed was very firm

Very close to DLR/The 02 Breakfast included

Breakfast buffet - slow at replenishing

Great Staff

Got a room on the front of the hotel - VERY noisy

Liked the Location as we were very close to the O2 and the Westfields shopping centre.

No plugs around the mirror for straighteners and no mirror around where the plugs were situated in the room. The hairdryer was not very powerful. The beds were a litte hard.

Goodcprice and location superb for excel

Nothing really

Location was great for getting to the O2, and into the city

Tv wouldn't work

clean, staff friendly, location, price near station

breakfast. NO mushrooms, tomatoes or fried eggs, scrambled egg v bland sausages awful like cardboard hash browns under cooked. Felt v cheap and low quality

Friendly staff, good value.

No negative comments to give.

Was excellent for access to Excel

Nothing to add

Definately the style very chic close proximity to railway

building work

I wasn't actually able to stay at this hotel as I couldn't locate it!!! It took me two hrs in which I came across two other ibis hotels, very similarly named, both tried to direct me to the hotel I should have been staying at but it was impossible to locate in the car. This made me two hrs late for an important meeting. In the end I had to leave my car at the second ibis I found & book another room there!! Costing me twice the amount I should have been paying. Your map & location details for the hotel are poor & deceiving. The ibis that is actually named on the map you provide when booking is the one I ended up staying at. The address details you provide took me to an isolated road surrounded by road works with no sign of the ibis or no signs to the ibis for that matter.

Excellent location directly opposite the DLR, great for getting to the O2.. Hotel was really lovely and clean and ideal for what we needed for our 1 night stay.. Breakfast was great with lots of choice.. Couldn't of asked for more for the money we paid.. Great value for money and would definitely stay here again next time we go to the O2 or surrounding areas..

Didn't find anything wrong on our short stay

Easy access to the O2 arena Bright colours Friendly staff mostly Not noisy

High intake on the Saturday night so 40 minute queue for breakfast on the Sunday. No one told us that if we only wanted continental, then we could jump the queue! Beds could do with upgrading as they are old

everything !!

nothing !!

Ideal location for o2 arena.Rooms basic but adequate for needs. We only stayed 2 nights. Pub was good and handy & restaurant was good food and service also. Pricing very reasonable.

Breakfast Sunday morning; queued for over 20 mins. Everybody getting in each others way because layout is wrong; people have to queue wrong way so when you have your food you then need to squeeze through queue. Waitresses cannot get through queue easily. Food was running out and not being replaced quickly enough. When we checked out, it would have been nice to be asked if we'd had a nice stay and to have a good journey home; just courteous!

The bar was not like a hotel bar, as it has its own seperate entrance. The staff were very friendly and helpful. The room was quite small but adequate for our needs.

The name of the hotel changed between booking and arrival and we were not notified. Luckily I logged onto the booking.com website to check my booking for directions and the name change was there.