room as too warm, wasn't able to open the windows, fan supplied in the room as pointless, we were only given 1 pillow and had to request more which seemed to be too much of an effort for the reception staff who were on at the time, on the hotel factilies it read there were ironing factiles, on arrival in the room there wasn't any, popped down to reception where I was told that this isn't something they do, after pointing out on my booking form and iron which leaked all over clothes and ironing board which was damaged was supplied, after some grumbling from reception staff. Shower was dirty around the tiles. Tv didn't work to begin with had to have reception up to look at it and was told they are delicate. Not a great stay at all, only good thing was to see smiling lady on arrival and on check out.
When we arrived to notify check in we w had arrived to say we were parking the car and walking into derby the lady was lovely, we weren't able to check in at that time as we were early, not a problem as lady we saw was lovey, polite and asked if we needed any help getting into town, we saw this lady on checking out, again she was lovely and wished us a safe trip home.