Ramada Birmingham

Accomodation was clean and comfortable. Staff were helpful and attentive.

Card provided for entrance to our hotel room did not work well with the sensor. We wasted between 10 and 15 minutes each time we wanted to enter our room.

very friendly staff and good location.

location

the mattress in the room was old and uncomfortable, with broken springs, protruding. Room 413 needs a new mattress - try mattresses at Melia White House London if you want to know what a comfortable mattress in a hotel is.

The staff were helpful and friendly.In general the hotel is clean and the relation between price and quality is fair though more attention could be given to removing stains on the carpets in the hallway and brown marks on the grouting in the showers.

We stayed for 2 nights in rooms on the 3rd floor. After the first night we asked to change room because the mattress was really bad because its springs were broken. The mattress on the second night was better. It seems the hotel was already aware of the problem because the receptionist told us that they had had complaints about mattresses on the 4th floor. I would have thought that having decent mattresses would be a priority for the hotel.

Ease of access to all the city centre facilities

Room was spacious and relatively comfortable.

No bath in the bedroom, no dvd player or ipod dock so entertainment was limited. The choice of food available on room service was extremely limited so I had to bring a pizza in from outside. For the location and target market I was surprised there were absolutely no facilities or even an agreement to use the gym next door that I could see from my room.Also there was building work going on right outside the room which was noisy late at night and early in the morning.

The room was large and clean. The restaurant and lounge were very pleasant. The staff were helpful. It was in a good location and we were able to walk wherever we wanted to go during our stay. We like the tea and coffee making facilities in the room (although more than two teabags would have been helpful!)

The tiling in the shower cubicle was a bit tired. The key card did not seem to work well and we spent several minutes trying to get into our room each time. The milk at breakfast was luke-warm where it had been standing since 7.00 and was very unpleasant on my cereal and my husband said the bacon was very chewy also where it had obviously been standing. The cost of parking was extremely high. Maybe the Ramada could come to some arrangement with the Mailbox Centre to get a reduction.

Staff were friendly and helpful

I asked for a no smoking room but I was given a smoking room, also the sofa bed in the room had no bedsheets - however this was rectified on request

very good location for dinning out and nia arena

yes there was kettle in room but no tea

The location in view of the proximity to the nia where we attended a concert.

The price was a bit high

Location is great. Very large and modern rooms with big flatscreen.

Parking is very expensive in the Mailbox: 20 pounds/day.

The location was great and the standard of the room was very good. The staff were helpful and courteous

Very convenient location.