Days Hotel Wakefield M1 Jct 40  

Have stayed many times at the hotel as we live in Somerset but have family in West Yorkshire. The current team are the most efficient and friendly that we have encountered since the hotel opened. From the reception staff to the lady looking after the breakfast food at 7-30 on a cold Sunday morning, everyone was helpful and friendly which made our stay enjoyable. Well done and thanks to everyone at 'Days' Mike & Kay Wood

No Black Pudding for breakfast, big let done when staying in Yorkshire.

The fact that it was esasy to access the hotel and it was a reasonable price and close to Leeds centre

Both times I have styaed in a double room and only been given one towel

Close to motorway easy to find very comfortable, value for money

Close to motorway - ideal break situation.

The shower was blocked, water would not go down the plug hole!!

Bright cheerful and comfatable

Noisy young group late morning coming in

The room was so new and fresh and the welcome was very good - nothing too much trouble.

Location & price

Not enough pillows. There were no spares available in house keeping we could have

Location was great for my business meetings and training events. Comfortable beds. Good value for money.

Shower dispenser didn't work.

Very clean, excellent value for money, would use again

Location Price bar area as well as breakfast and dinner on site

No comfortable chair to sit at desk - chair supplied was a relaxing chair not a work station chair - in the end I took one from downstairs

The friendliness and hospitality of all the staff we encountered.

The place was clean and modern. Warm and well laid out.

I travel a lot in my business, I tend to rely on hotel rooms to provide consumables such as shampoo as standard, I was disappointed that they were not in the room and I was expected to ask at reception, unfortunately, having asked at reception found that they had run out of basic items, I don't mind roughing it occasionally but I don't enjoy using hand wash to shower. according to my booking "With a laptop safe, mineral water, a snack, and either: a pass to a local fitness centre, 1 hour of free Wi-Fi or 1 free pay-per-view movie." I was unimpressed that there was neither a mineral water or snack available I asked at reception and was met with a gruff response and informed that the website was out of date and these services/items where "no longer part of the deal" Having worked in the hospitality industry for over 30 years was perturbed by the unhelpful staff and the low standards of dress observed as one of the team was in jeans and very casual shirt, my experience suggests that this "bloke" may have been the duty manager. I felt so strongly at the time that I was forced to have to take photographs. I feel that there has been a breach of some legal points inline with The Trading Standards act, failing to provide services, goods or items advertised on your website and then confirmed in a confirmation email is false advertising. I would expect this message to be forwarded to the customer care team, the matters to be addressed and a someone to contact me as I am so unhappy with my stay that I will be writing to your head office. Yours Sincerely Mr R Muir