De Vere Hotel Mottram Hall  

Pool facilities Spa Room

Broken window Noisy room We reported the window issue and were told that someone would come to check it however they never did.

Just Loved it " & great place to be ! No stress....

None!!!! B

Loved mottr before refit love it more now

In restaurant lots of add on extras chips 3.50 carrots 3.50 beans 3,50 Broccoli 3.50 etc water 4.50

Exceptional service at all times

Nothing

Extremely helpful staff and good facilities made this a delightful stay. We would certainly stay again on our next trip to the UK

friendly reception, facilities, location, quality, good breakfast, plenty of relaxing areas both inside and out, great grounds

no lift to first floor, too many corridors & stairs, we are not disabled but 65 -70!

The leisure facilities. Carrington Grill. Room and terrace.

Not being put in correct room originally, as per booking. Difficult access to evening food due to high occupancy of hotel.

The newly refurbished rooms are very nice and welcoming. The bed, pillows and duvet were extremely comfortable and a good nights sleep was assured

The bathroom could have been cleaner. Not sure I like seeing someone elses hair in the bath and other places around the bathroom. Breakfast should start earlier, 7am on a business day is too late. Ouside the room was extremely noisy, the room backed onto the entrance of the spa and there were people/cars/noise both very late and early. Not ideal when trying to sleep. Double glazing the room would be beneficial.

Clean, well appointed rooms. Friendly staff. Good gym

Cost

The refurdished rooms were lovely, and the staff were very friendly. The whole place inside and out was stunning. The beds were incredibly comfy aswell, wish we were staying there longer.

The prices of the drinks at the bar were not cheap, we did expect to pay a bit more in a good hotel, just maybe not that much.

The Deluxe room was Refurbished, Refurbished Gym (free with classes and pool), Free Internet access, table to work from, a safe, Capsule Coffee machine (Starbucks Coffee), hd tv with Sky Channels (sport 1-3, plus hd Movies is always nice to have), comfy bed, Gourmet food if you wanted, comfort food if not at not over the top prices. Excellent wine menu (didn't partake but would if returned for leisure). Golf course if your a fan.

The "view of the lake" was blocked by a huge tent in the grounds making it not so enjoyable when working. But I appreciate that its there for a specific reason and wont always be there. I would have preferred a different room as that was one of the selling points of this compared with a standard room and lower price.

King suite, being collected at car park by buggy, friendliness of staff.

Bedroom tiny, no bedside cabinet, tv didn't work. Moved to bigger room which smelt musty and carpet was flooded/soaking. Moved to king suite which was lovely. Breakfast was hectic and checking out so busy we couldn't move and waited 25 mins to be seen. We couldn't get served in bar so we left eventually! Had to call 3 times before we got towels. Very disappointing stay, we're so busy moving rooms there was no time to use spa facilities which we were looking forward to.

The staff are superb- friendly and efficient. It's location and surrounding is excellent. The food in the restaurant has improved greatly.

Refurbishment arrangements were disruptive.

The view from the room. Staff were friendly.

Windows didn't open far enough for fresh air. Rooms a little too warm. Having broken ankle lifts would have been handy.

Nice appearance, pleasant, friendly and helpful staff. Fabulous location and setting. Comfy bed and great sheets,

My only bugbear- having spent a vast amount renovating,why oh why have you scrimped on the cheap pine bedroom doors which let in the sound of every footstep and everything else in the corridors outside???

breakfast ,bar ,parking ,strolling round the grounds ,lack of bustle

some guests were rude

The swimming pool and Spa The bedrooms The grounds The local area The staff

As a family of five very keen on tennis we were very disappointed we were unable to use the tennis court due to the building work being carried out. This was not pointed out when the booking was made. We are looking at returning to the hotel in July but need to know if all the facilities will be available

Bar area was comfortable and staff friendly

No complimentary water No Air Conditioning Reception area chaotic We specifically booked a twin room but when we arrived it was a double.

The venue is up to date clean and presntable to a high standard. The location and facilities are good overall.

Having eaten at various restaraunts in the uk, for the money the restaurant is overpriced for what you receive and the service is slow. The current advertisement on the website for the menu needs updating for the grill. Advertising aperitifs on the menu andf not receiving them is poor.

The staff were superb! Professional, helpful, friendly, they couldn't do enough for us. De Vere should certainly be very proud of Mottram Hall's staff team. Made a 40th birthday very special. Thank you!

The restaurant is going through a transitional phase. They have a well trained chef who I feel needs more control over his produce and menus. The food was not good value for money and I felt it catered to corporate clients (claiming expenses) rather than foodies or private guests. If the chef had free reign to develop the restaurant, it could be a flagship restaurant for De Vere and allow them to break away from the "chain" hotel tag.

the food on the evening The staff were helpfull

The course was very basic. The hotel rooms very hard to find like a rabbits waren. Food at lunch very poor stail bread for sandwiches.

The staff were so kind and friendly especially when they found it was our Diamond wedding night.

Walls a bit thin so could hear everything next door. also a bit of a maze and either had to go up and down stairs OR outside in the rain to get to out room.

I thought the hotel was great value for money, with lovely food. The staff at the wedding were very attentive.

On the whole the staff were great. However, in the evening I wanted to register my credit card so I could charge bills to my room. I thought the blonde woman on reception was very very rude. She kept taking calls during the transaction and failing to apologise for this. Furthermore, when she had finished she just pushed my card to me over the table. I had to ask her if she had finished. I found this unacceptable service for such an establishement and would suggest that she is retrained on customer service.

Very good, professional staff, helpful and efficient. Adam in the restaurant was very sweet. The hotel looks beautiful after the renovation. Breakfast was very good

The temperature of the hotel was far too hot and there was no facility to open a window, even on the ground floor (room 179). I found that very stifling and claustrophobic. You need to be aware that ladies over a certain age, need fresh air especially during the night when one can get especially hot! The food was not great really - no vegetables with the main course!? Very limited and dull set menu for the private dinner party on Saturday 30 March. Tiny canapés on Sunday 31 March for £10 per head. Very expensive for what we got I felt.