Holiday Inn Kenilworth  

The service was excellent . The staff were very helpful and friendly.The food was very good.

Would like more options for breakfast menu

Convenient location; friendly and helpful staff; clean room and good breakfast.

Too firm mattress and problems with sink and toilet.

location on the high street, staff were very helpfull

the bed was tiny and uncomfortable,the room also tiny and the shower went sporadically from hot to cold.

We had pre paid and pre booked several rooms in advance with a none cancellation policy. Everyday for at least 3 days before our stay we kept getting phone calls asking us if we would wish to cancel any of the rooms? Why would we cancel rooms that we had paid for in advance and would give the Hotel more money getting paid twice for the same room. As we said to the receptionist at least twice we would rather leave the room empty than give it up! They cancelled one room without permission. If it wasn't for the location we would not use them again.

Very convenient to the event we were going to at Warwick Arts Centre.

Its location - near Warwick University, where our daughter is currently studying. Near various things to do, Kenilworth castle was excellent. Easy access. Hotel was very comfortable and in close proximity to restaurants and shops.

Unfortunately we could not get internet access and staff were unable to sort out why. Slight disprepancy over the final bill which meant I was expected to pay more than I felt had been made clear at time of booking. This was resolved in my favour after discussion

Excellent room, very pleasant staff.

We checked in late,so did not have a lot of time to explore the Hotel but everyone was friendly and the room was clean. :)

Excellant executive room having 2 opening windows and view to castle. Decor very good, mostly friendly helpful staff.

Room wasnt cleaned one day until I asked reception to have done. Reception staff very good except for 1 man who didnt understand my query just said "come again" not very professional.

Room was spacious and clean. Well designed bathroom. Amenities were well- thought out - such as tea and coffee facilities. Free wifi and parking.

Not enough lighting in the room. Lift broke down when we were trying to get our bulky luggage up to our room.

Clean and comfortable

Slow service in restaurant due to evening function

Value for money without stinting on comfort and luxury.

Lack of information given on checking in about wifi, air conditioning, etc which for a first time user of holiday inn was a bit confusing.