Holiday Inn Kenilworth  

Really good standard throughout, I was pleasantly surprised.

Although I was upgraded to an executive room, the price I paid for a one night stay was top end really, so the free upgrade on check in prevents this from being more of a moan than it could have been.

Breakfasts are too expensive. A short walk down the road to a cafe and you could get two for the price of one.

Friendliness and assistance offered by the staff

We stayed at the Holiday Inn in Kenilworth recently when returning our son to Warwick University. The hotel exceeded our expectations in every way, turning what could have been a basic pitstop into a very pleasant evening away. The room was spacious, beautifully clean, with generous coffee making facilities and comfortable beds. The staff were pleasant, helpful and friendly. Incredible value for money and we will definitely stay there again.

Staff were polite & helpful.

Cooked breakfast was cold. Heating failed in my room on the second night.

The service was excellent . The staff were very helpful and friendly.The food was very good.

Would like more options for breakfast menu

location on the high street, staff were very helpfull

the bed was tiny and uncomfortable,the room also tiny and the shower went sporadically from hot to cold.

We had pre paid and pre booked several rooms in advance with a none cancellation policy. Everyday for at least 3 days before our stay we kept getting phone calls asking us if we would wish to cancel any of the rooms? Why would we cancel rooms that we had paid for in advance and would give the Hotel more money getting paid twice for the same room. As we said to the receptionist at least twice we would rather leave the room empty than give it up! They cancelled one room without permission. If it wasn't for the location we would not use them again.

Its location - near Warwick University, where our daughter is currently studying. Near various things to do, Kenilworth castle was excellent. Easy access. Hotel was very comfortable and in close proximity to restaurants and shops.

Unfortunately we could not get internet access and staff were unable to sort out why. Slight disprepancy over the final bill which meant I was expected to pay more than I felt had been made clear at time of booking. This was resolved in my favour after discussion

Excellent room, very pleasant staff.

We checked in late,so did not have a lot of time to explore the Hotel but everyone was friendly and the room was clean. :)

Excellant executive room having 2 opening windows and view to castle. Decor very good, mostly friendly helpful staff.

Room wasnt cleaned one day until I asked reception to have done. Reception staff very good except for 1 man who didnt understand my query just said "come again" not very professional.

The location was perfect, and the standards of service and comfort were extremely high.

On arrival, the air conditioning had been set at 16 degrees, so the room was at first unwelcoming (like an ice-box).