De Vere Hotel Dunston Hall  

The staff were all pleasant and the food was good.

The room was advertised on line with a view of the golf course. We were given a room on the ground floor with no view other than a walled garden. We were then moved after complaining, to a second floor room with in my view no better outlook as the view was very minimal. The sink in the room was dirty and there was dust all around the cabinet top near theTV. In my view the room did not meet my expectations and was not good value for money. I would have rather spent my money on a standard room. The rooms at Premier Inn I have stayed in on business trips are better.

We lIKED the hotel very much, but we noticed a smell in the hotel and the room on our arrival it seems it could do with some windows being opened and some fragrance around the place it all needs freshening up

Ambience of surroundings. Courtesy and helpfulness of staff and freedom to come and go at our lesure. Enjoyed the swimming pool.

Did ask for twin beds but had a double. Temperature of the water in shower and bath were not hot enough. Long walk to room for my husband who is disabled but our own fault as we did not specify this on booking.

The deluxe room was excellent.

We did not book a golf package and decided to take our chances. We felt that the pro shop staff (apart from one very helpful person) generally seemed negative in trying to find us a golf tee time. At dinner, we thought the buffet cold starters lacked inspiration and variety - we preferred the soup of the day. Otherwise the food was good. We observed that one of the ceiling lights in the restaurant was not working for three days at least. This did not affect us but did appear to concern the various occupants of the large table underneath it who sat in the comparative darkness. On our first night the affected occupants were an 80th birthday celebration. They (and the occupants on the next two nights) seemed to be struggling to see their food!) Anyway, it was fixed by our 4th day.

Staff attentive, didn't have to worry about a thing

Quiet location, plenty of parking, decent size room, decent breakfast choice

Lounge/bar area cold in the evening and furniture a bit shabby. Surprised no drink fridge in room or at least a bottle of drinking water.

Swimming pool and gym facilities were nice, there is also a good selection of food for breakfast with the buffet set up.

There is no mini fridge with complimentary water or a mini safe in any of the rooms. You have to request room service for water, and go down to the reception to store any valuables which is an inconvenience, particularly if there are queues. The fridge, complimentary water and mini safe were all standard on my previous stays at Dunston Hall, and other De vere establishments but I understand that this has now changed as matter of their policy. For the price of the stay I would expect items as part of the standard facilities. In future I'll opt for Hand picked hotels over De Vere, its a similar cost but far superior in the details.

Breakfast was good Swimming Pool / Spa good - staff manning this area were helpful

Lift agonising slow

Beautiful hotel with lovely rooms and comfortable beds and bedding. Have stayed twice once in deluxe room and recently a standard room. Both very nice. The fine dining restaurant wasn't available as it is now seasonal so check before you go if that is important. Pool could have been a tad warmer but this hotel does have a lovely pool area with sauna, steam room, jacuzzi. Beautiful setting.

Efficient and polite staff.

Excessive bar prices and my room was rather tired and needed redecorating, particularly when you consider the high prices you pay. You expect more than just a good view and an historic feel.

The spa facilities and value for money

The room looked a bit worn out and the plates were dirty

Everything was excellent