De Vere VILLAGE Swindon – Hotel and Leisure Club  

Accessibility to other towns, sports facilities

Didn't enjoy evening meal (pub grub) on Friday night, food was very basic and lacked taste and presentation. I wouldn't want to eat there again! Although our room was clean and spacious, we found the lighting to be quite poor; it was almost impossible to read our newspaper and book. We over heard a business women at breakfast time talking to a colleague about how she found the her room to be too dark.

The service and staff at the Victory Bar was extremely poor. The queue at the bar was three deep, and having queued 20 mins, i decided the quickest way to get served was room service. I complained, and complained by e-mail. Room service took 40mins. I was also informed that the general manager would be contacting me regarding my complaint...but the general manaer must also working the bar, because i am still waiting for the reply.

Leaving.

Dirty bathroom, Broken toilet seat. No cold water. Both taps ran hot or hot. Complained...Nothing done. Too noisy. The cleaning staff hounds you long before you leave to clean your room. Booking out is before 11:00am, they're at your door from 09:00 and make so much noise you are glad to leave. The breakfast was disgusting..We were hungry so ate some, but it would be an insult to feed this to your pet. Service was slow with the staff just moaning to each other. This hotel is suited for hen nights, stag parties, families who want a cheap room and anybody else who gets dumped in there by their company. Not recommended. A very disappointing stay.

The hotel is built on 4 sides around a central courtyard. The rooms have been recently refurbished but in terrible taste. Rooms have grey walls with one wall having dark grey and black horizontal stripes. The carpet is bright coploured thin stripes. Lighting is very dim so the overall feeling of the room is very oppressive. The hallways also have the same stin striped carpet with grey walls. Since the hallways are very long they are very disorientating when you walk in them. The rooms can be located very far from reception if you are on the far side of the courtyard. Food and drink in the bars and restaurants is expensive and only of reasonable quality. Over all I would avoid staying in a De Vere Village location in future as this appears to be the selected decor for their refurbishments

Location, cleanliness, relaxing areas and friendly staff

Lighting in rooms to dull

Location and room pleasant.breakfast lovely.

Forgot to book evening meal difficult to get table to eat.

The swimming pool was good fun and my children really enjoyed it.

Although the rooms were spacious I wouldn't say that they were any better equipped than hotels of a less star which was a surpise

Starbucks in the lobby. Cinema across the parking lot. Food in Buca di Beppo. Christmas festivities. I liked the room designs and low lighting.

Dodgy "speed bump" at entrance. Cold lobby when main door opens (suggest air curtain).

Comfortable rooms with a contemporary feel. Good location for us.

Rooms were rather dark.

Excellent value for money

The room was very comfortable and quiet and not too hot. Very friendly and helpful staff. Food at evening event hot and of good quality.

Lighting poor in bedroom - reading lamp not working but would have been difficult to read sitting on sofa even if it had.

Food in restaurant excellent Room very comfortable

The room was very comfortable and the pool was nice

The restaurant and attitude of overall Manager. A complaint has been sent in on 4th Dec but as yet we have not had any reply.