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The Diplomat - Best Western
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General
Top
Based on
40
reviews
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Show scores of: |
Individual guest reviews
Reviews are ordered by language and date with a maximum of 25 reviews per page.
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Steven
Solo traveller
whitchurch,
United Kingdom
December 21, 2009
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Food was excellent, the breakfast was to die for. |
10 |
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Allen
Group
Bray,
Ireland
December 16, 2009
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My room was ready before the scheduled check-in time. I always always appreciate this. Very quick check-in process too. Pleasant friendly staff. Very good sized bathroom, hot towel rack very good shower. Clean. 1.On returning to my room on the Saturday night, I found the door of my room was open. I'm absolutely positive I ensured it was fully closed when I'd left earlier in the day. Nothing was missing. 2.My toilet did not flush on the Sunday morning. |
8 |
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Ann
With friends
Wexford,
Ireland
December 16, 2009
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Friendly and hospitable staff. Great entertainment at night.Excellent breakfast |
8.5 |
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Steve
Solo traveller
westcliff on sea,
United Kingdom
December 13, 2009
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I found the hotel dull the staff were okay food was average the health studio was poor |
5 |
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Michelle
Mature couple
gilfach bargoed,
United Kingdom
December 7, 2009
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the hotel was very nice. the room was basic. shower head to low no adjustment. breakfast was very tasty with a good choice of food. the hotel did not offer light snacks in the afternoon we arrived at 2.15pm and told to visit pub or co op for food this was very disapointing |
8 |
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Paul
Solo traveller
Maidstone,
United Kingdom
November 30, 2009
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Liked everything about this hotel, the location, the staff were really polite and very helpful, and the food was second to none. |
10 |
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John
Solo traveller
Hull,
United Kingdom
November 16, 2009
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Nice hotel food very good service very good |
8 |
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Christine
Mature couple
BRIDGWATER,
United Kingdom
October 22, 2009
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Breakfast finished to early at the weekend |
7 |
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Simon
Solo traveller
Rugby,
United Kingdom
October 5, 2009
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It was fine in general. Breakfast finishes far too early |
8 |
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Justin
With friends
ROCHESTER, KENT,
United Kingdom
September 28, 2009
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The rooms were shabby and desperately needed updating. The bathrooms and rooms were dirty. The Gym was too small to do any work in and overall the hotel was just not worth the money. |
3 |
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Anonymous
Young couple
United Kingdom
August 28, 2009
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The room was a good size. Breakfast was very good. Very poor level of cleanliness in the 'spa'. Smelly and untidy. So dirty and mismanaged we only stayed 10 minutes and then went back to our room. Afraid to open our mouths in the swimming pool incase we swallowed the water! Most of the spa facilities were not working. The worst leisure facilities I have seen anywhere. Service was frosty and unprofessional. There was an unhappy atmosphere amongst the staff. Lots of foreign staff employed, however, it was the management who seemed to be the most lacking. |
3.5 |
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Nigel
Mature couple
Chelmsford,
United Kingdom
August 18, 2009
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Clean, well decorated spacious room. Very friendly and helpful staff. Plenty of free parking on site. Excellent meals in restaurant. Can be noisy if hotel is holding a big function such as a wedding. Ask for a room in the new wing as this is more quiet. |
10 |
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Mary
Mature couple
Fethard,
Ireland
August 17, 2009
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Nothing.When we arrived early evening no receptionist on duty young boy in bar did his best to book us in. Half window in bedroom located five feet off the ground resembeled a monks oratory. In the morning we were presented with a lukewarm breakfast swimming in cold beans.Very bad selection of draught beer in bar. |
3 |
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Susan
Solo traveller
lower harlestone,
United Kingdom
July 30, 2009
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Staff fraiendly, cleanliness and modern furnishings of room apart from old hairdryer on wall and old telephone with wires wrapped around in bathroom. Shower was cold in morning temperature controls did not work. Chef was flexible upon arrival in evening and made me appropriate snack which was much appreciated after long journey. Cleanliness and facilities in changing rooms of sports centre very dated and could do with refurbishment, similarly pool small and one of jacuzzis not working in am.Breakfast fab. |
6 |
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Anonymous
Solo traveller
United Kingdom
July 23, 2009
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All staff were polite and friendly. lighting in the corridor by room needs to be improved at all times for safety, the older part of the hotel needs to be looked at from the guest perspective for small things which could be improved generally, |
6 |
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Serena
With friends
Gerrards Cross,
United Kingdom
July 23, 2009
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The staff were fantastic especially the evening check in people, who also have to look after the bar, they went to endless trouble to make sure that we felt welcome and were comfortably settled, despite being almost run off their feet in the middle of a busy Saturday evening. TV was not properly tuned to the various channels - only about 3 were available. |
7.5 |
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Gaynor
Mature couple
UK,
United Kingdom
July 20, 2009
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The staff were friendly and welcoming and the hotel facilities were excellent. The room was spacious and comfortable. |
10 |
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Helene
Mature couple
Barnsley,
United Kingdom
July 3, 2009
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Fabulous hotel with customer friendly and reliable staff. Great advert for teamwork and nothing is too much trouble or requests too small to matter. |
9.5 |
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David
Mature couple
worcestershire,
United Kingdom
July 1, 2009
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A most enjoyable weekend ,The food was excellent ,with a good selection.The on-suite was clean and comfortable, we were not expecting such a high standerd of accomadation.Staff were very attentative, hairdresser was bonus |
10 |
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Cecil
Mature couple
banbury,
United Kingdom
June 28, 2009
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position of hotel was good for our visit |
10 |
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David
Mature couple
Stubbington, FAREHAM,
United Kingdom
June 26, 2009
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Staff always smiling and helpful. Disabled facilities good. Restaurant food excellent - particularly "chef's special". Bar food good value and well presented. Parking - no problem. Man. Dir. took time to talk to us. Overall good value for money. Strongly reccomended. Room a little noisy when functions take place, but will know next time which room to avoid. |
7.5 |
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John
With friends
Beenham,
United Kingdom
June 23, 2009
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My ensuite room was very well appointed and comfortable. An excellent location for exploring South & West Wales. Staff efficient & friendly. |
9 |
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Jason
Solo traveller
Woking,
United Kingdom
June 14, 2009
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used the well equiped gym & free internet Free use ofbgym & internet |
8.5 |
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Anonymous
Solo traveller
United Kingdom
June 8, 2009
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Friendly Staff Although the internet was free you had to renew your password every two hours. |
7 |
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Garry
Solo traveller
Halifax,
United Kingdom
April 27, 2009
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Good value and food in the restaurant was good leisure facilities and public areas in need of refurb. |
7.5 |
The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com.
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