Best Western Diplomat Hotel and Spa  

The room was a good size and sofa was appreciated. Breakfast was good.

No facilities for provision of food outside limited room service hours.

The Staff were freindly and the food was really good.

The room I stayed it was not the room I booked and was of very poor quality.

Very friendly and made our dog very welcome

The staff were very helpful but a little stretched at times during check in of a large number of groups attending an evening party. Once the evening staff came on things did improve and were always ready to please. The party was very well organised, and again the staff excellent. The after party in the lounge bar with live entertainment was incredible with restaurant diners and weekenders thouroughly enjoying themselves in a relaxed freindly atmosphere. Certainly a return choice when next in the area.

As with a number of hotels, the rooms are somewhat tired and in need of an ipgrade, although in these finacial times it could be a while yet, Despite being tired, the room was clean and reasonably comfortable.

Very frindly and extremely helpful staff . great evening atmosphere

Excellent staff could not do eneogh for us excellent hotel

We had a lovely stay and The staff were first rate nothing was to much bother, the meals were 5*, we would like to stay at the Diplomat again :-)

It is pet friendly.

When a large fuction is taking place I feel guests staying at the hotel should have a seperate area ar the bar to get a drink.

I have written a formal complaint to the hotel after an unsatisfactory one night stay. We were allocated what must be the worst room in the hotel after paying full rate, while others staying there had paid greatly reduced amounts on an offer. There were issues about safety (no key in emergency exit box to open fire escape door), inadequate service and food at breakfast and the furnishings were worn and shabby and twin beds uncomfortable. However, our complaint was dealt with very promptly and professionally and a full refund offered. The hotel looks quite grand from the exterior and perhaps the new part of the hotel is much smarter, but my husband and I were disappointed with our experience.

Close to town centre with free internet access.

Was given a room in the Coach House seperate from the main hotel, which initially seemed a good idea as there was a wedding party on and I was working the next day. The single room was very small and I found out the shower did not work the next morning, waited on assistance but no manager or maintence staff were available. Had to move rooms to a slightly better room with a shower that just about worked, and ended up running late with no time for breakfast. Dinner was overpriced in the restaurant. Spoke to manager on check out who apologised for the trouble but offered no compensation or reduction in my bill. Very disappointed overall.

Hotel its self was good, the even meal was not worth the cost I would not be in a hurry to rebook,over all I thought I did not get value for money,

Every member of staff was absolutely fantastic. Nothing was too much trouble and everyone was so friendly. 24hr bar service was handy as we had a late night with family and it was great to relax at the hotel at the end of the night. The food was stunning - the sunday carvery was out of this world. It was a truly memorable trip and we will definitely be returning soon.

We only stayed one night!!! :-)