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Newest reviews for Best Western Diplomat Hotel and Spa

  • Anonymous
      United Kingdom
    July 25, 2014

    I like the fact the spa was quite quiet and enjoyed the food in the restaurant.

    The room they gave us was in a separate building the the actual hotel. The staff were slow and didn't seem to know what was going on especially in the restaurant where we were left waiting at the bar for 30 minutes. We finally made our way to one of the many free tables and a short while later managed to get our food. The receptionist was hardly at her desk and the staff in the spa were slow and also didn't seem to know what was going on. They just sent us to the changing rooms and didn't think to give us towels. All in all very poor. I have stayed in lots of hotels all around the world and Best Western have always fallen short of my expectations. Fail!!!


  • Barbara
      United Kingdom
    July 19, 2014

    Very comfortable and spacious room Lovely swim in pool

    The pillows were not very soft.


  • Anonymous
      United Kingdom
    July 18, 2014

    Food quality very poor


  • Philip
      United Kingdom
    July 18, 2014

    Room very clean, tidy and spacious.

    first nights meal very poor,overcooked steak and cold potatoes. Bar always understaffed. Staff did best to make up for kitchen deficiencies.


  • Julia
      United Kingdom
    July 17, 2014

    I do a lot if traveling was in room 52 best nights sleep in a long time bed extremely comfortable staff very helpful don't be put off by the ageing decor staff make up for it



  • Katryn
      United Kingdom
    June 26, 2014

    Breakfast was vERY small, and definitely poor value. One rasher of bacon?? Please!!! It was very very disappointing, particularly as some of the so-called budget hotels offer huge breakfasts at a fraction of the price. Not at all happy


  • Anonymous
      United Kingdom
    April 1, 2014

    For a mid-range hotel it was very comfortable. The general feeling was friendly. The room was a good size.

    Trivial: the kettle switch had to held down to get a boil out of it.


  • Mike
      United Kingdom
    March 31, 2014

    Not much at all a big mistake booking this hotel

    The lift had a terrible odour such that we had to use the stairs during our stay Food over priced and staff left the restaurant before we did around 10 pm so any chance to order further coffees was not available. The bathroom door self locked and trapped both my wife and myself on separate occasions may be comical from explanation point of view but my wife was terrified until I released the door. High glazed tiles in bathroom when wet became dangerous same in reception and as it rained over the weekend a good deal of care had to be taken could go on but as I will never use Best Western again there's not much point


  • Stephen
      United Kingdom
    March 18, 2014

    Room size and clean throughout



  • Anonymous
      United Kingdom
    January 14, 2014

    Bit dated and overpriced more of a 3 not 4 star in my opinion ..very dated needs an upgrade to bring up to date


  • Yingbo
      United Kingdom
    July 30, 2013

    Level of customer service large supermarkets near by enough parking space good spa facilities

    spa facilities close too early at weekends


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