Mercure Southampton Centre Dolphin Hotel  

convenience

no complaints it was ideal for me and my purpose

We were upgraded to a fantastic room because the first room we were given was not ready (the hotel system showed it was but it hadn't been done). The staff were very professional and friendly.

it is very central for shopping and near the cruise terminal.

The hotel does a park and cruise offer but that left no parking spaces for guests that were checking in. They could only offer a voucher for £3 for the public car park. Not very satisfied with this arrangement.

location and value for money

Hotel centrally location, very clean and comfortable, staff very friendly and helpful. For the price paid excellent value for money.

Was amazing. Staff so friendly. Did everything to make our stay perfect ... All staff were very friendly Catered to our every need even whe we returned tipsy. Loved it so much we revisiting the city every month and restating in this hotel every time

Good shower and toiletries. Liked the courtyard room although quite small and, in common with so many British hotels, bed far too small. when will British hotels offer super king sized beds?

Originally positioned in the back of the hotel and with 6 cases this was ridiculous! We simply could not access this room due to many doors and stairs and landings in this old building. When complained, offered courtyard room but could still not roll cases as paths were made of blocks and not concrete or tarmacaddam. Staff courteous and helpful particularly night porter. Bathroom badly needed a surface to place washbags and cosmetics. Bare pipes around the bathroom unsightly. We could hear everything happening in the room above and the movement on the floor was quite unnerving.

Not that much as the staff kept on walking in to me room with out knoking

Reasonably priced, handy parking and friendly staff

We enjoyed our stay very much and have always gone first to Mercure first in the past to book a new location UNFORTUNATELY this will be our very last booking with mercure and we are telling all friends and family not to book again!!! It is because the Mercure in Al Ain in Abu Dhabi......they have been unethical and repeated attempts to rectify the situation with management have been ignored.You cannot get repeat business when you wrongfully charge customers!!! Linda Hogenson

We loved our stay at Mercure Southampton unfortunately we canot ever reccommend a Mercure Hotel again!!!

location

Smart decor. Character building with history. Excellent service.

The sound of the church bell ringing every quarter hour through the night.

Old hotel with quirky design, had to go through six fire doors with luggage to get to room. Room too hot or to cold. Check out slow - lady did not seem to know how to use billing screens.