Mercure Southampton Centre Dolphin Hotel    

Location was perfect, easy walking distance to everything we needed.

A little expensive

Location

Nothing

good for the cruise terminals.

the hotel was good we have stayed there before. but we were given the worst room i have ever had in a hotel room 303 it looked out onto a roof rubbish tip.

Location!

Worst nights sleep I have ever had. Had downstairs room in annex block. There was too much noise from outside and in the corridor. The floor boards were really creaky so when you needed the loo during the night then I woke my hubby up. I paid a reasonable price for the room but would sooner pay more to get a decent nights sleep!

service,food and comfort, staff were particularly helpful

Very good accommodation which met all my requirements. Value outstanding and location excellent. This was not my first visit and it will certainly not be my last

lovely characterful building great restaurant

Excellent. Staff, location and spacious room

Breakfast

cold coffee at dinner

The room we had, although part of the hotel, was a sort of seperate. Like an old servants quarters or similar. We really liked the quirkiness of this. The hotel is right in the city centre so the ferry terminals, bars, restaraunts and shopping areas are all accessible with a short walk.

Not too drastic, but it was a little difficult to find how to get in to the hotel car park if you are not used to the Southampton streets, so would suggest doing a bit of research before turning up. The bar is way too expensive, even for a city centre hotel. Handed over a tenner for two drinks and was politely told "that isnt enough sir"..! Plenty of bars within a couple of mins walk...

Generally all good service, very helpfull

Bathh room was a bit run down

Convenient overnight stop for cruisers and anyone who requires reasonably priced town centre accomodation.Helpful friendly staff.

Seemed to be understaffed at times-Receptionist having to serve behind the bar etc.

The central location

Trip up to room, up and down little passage ways and stairs. It felt like a rabbits warren. Plus the hallways and stairs smelt musty and damp in places.

beautiful building, good view, comfortable bed,

description said there was a lift but failed to say many stairs were between our rooms and the lift. Despite the statement "Wi-fi in all areas" the only place any of the guests I encountered were able to get a useable signal was from the lobby, there was absolutely no signal from my room. The shower was tiny, I am a petite person and bumped my elbows so many times I feared breaking the glass doors.

Breakfast

little storage space in room. No drawers or shelves for clothing.

Everything

Nothing

Great location, great restaurants nearby, on site free parking,

room seems a bit aged despite being refurbished,bathroom very small and cramped by the sink,did not like sink awkward.

Excellent location, clean and homely environment, wonderful and supportive staff, and great value for money. I most definitely will stay here again as well as recommend same to friends and family visiting southampton.

The outlay and access to the hotel rooms.

Central, clean, uncomplicated, two dollar cab fare from dock and parking space. Very hard to criticise really.

Couldn't find an information or tourist advice centre. Minor point, it would have been nice to have a little grassed area at the rear with a couple of benches to perhaps have a coffee.

The location to the port, shopping and sites was really great. They allowed early check in to accommodate my post cruise stay, and the room had a very nice view of the courtyard. The breakfast had a very nice variety of hot and cold selections.

The distance to the room, and additional stairs after using the elevator that were required to get to the room. There were no temperature control units in the room. The window did open, but only a foot and was not screened.

Staff very welcoming

Excellent cleanliness and staff. Lovely breakfast.

We were joining a cruise sailing from Southampton and the hotel location was ideal for us, being a short taxi drive from docks

We were in a front bedroom which was subject to noise from nightclub/bar across street. Perhaps a more expensive room might gain from a quieter location?

attended a wedding and stayed over -room clean and comfortable

Good price when booked early and close to city centre and cruise terminal.

Nothing really, just used it as a bed for the night.