Donnington Valley Hotel, Golf & Spa  

Staying for Christmas, I was impressed with the way the hotel was decorated, especially the gingerbread scene and real Christmas Tree in Reception area. The spa facilities are excellent, as are the staff. Also very impressed with the service from the staff in general, which was very quick, polite and helpful. My daughter (N. Reeves) was disappointed with the size of their suite given that they had a 14-month old child. The standard of food was very good indeed, although I've never had Christmas Dinner without bread sauce and the sprouts were like bullets! An excellent hotel with a relaxed and friendly manner, which thankfully genuinely welcomes children. We hope to stay again but with a larger suite!

Excellent facilities, excellent evening meal and a great massage in a clean new spa. Pool, steam and sauna all first class. Room facilities good for the price. Will considervthis hotel again when traveling through from south to north of uk.

A lovely, spacious room and very good breakfast. Really nice pool and spa facilities.Excellent location for use of the Donnington Golf Club.

Good sized relaxing bar area, pleasant dinningroom, good food, comfortable rooms with large bathroom

Chairs in bar / lounge could do with more variety - maybe add some more relaxing seating

Guest services

facilites exclusiveness of spa and lack of movies on demand

The customer relations manager - roger williams was particularly helpful

Bar staff were pertty slow and had to e asked to serve, but once you had their attention they were good

Enjoyed the gym and swimming pool and steam/sauna areas. The breakfast was very good - one of the best breakfast's I have had in many years - the black pudding was delicious! The staff were all very helpful and friendly while still giving a professional service. Overall a very relaxing stay.

There was nothing I didn't like about my stay!

Very little

The staff were of little assistance. You would expect taht if teh checking out time is 12 o'clock then the (suite - on 3 of them) rooms should be ready by 2pm! The receptionist was particularily unhelpful, we had a meeting at 3pm and managed to get into the suite at 2.45pm. The advise would make checking out at 11am and give the cleaning staff time to prepare the rooms. We were one of amny couples waiting for rooms.

Spa and lesiure centre is excellent, good equipment, spotlessly maintained. Rooms are acceptable 4 star standard.

Staff and service levels are poor, getting attention at the (empty) bar was difficult. Restaurant staff were intrusive, even while we were still in the bar, to the point of ignorance. Overall we felt the service levels could do with major improvement. Restaurant food was acceptable, but not at all memorable.

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-Internet nicht im Preis inbegriffen, Frühstücksbuffet in Stosszeiten nicht hinreichend nachgefüllt