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Newest reviews for Best Western Dower House & Spa

  • Robert
      United Kingdom
    August 5, 2014

    Staff very friendly, bed very comfortable.

    Bathroom needs renewed, shower was poor, even by hotel standards

    8.8

  • Ian
      United Kingdom
    August 3, 2014

    The sauna and steam very very good. Very hot as they should be.

    The room was extremely small. The walls very thin. You could hear everything above, below and next door. I had no hot water for my evening shower. When I complained I was told there would be hot water in 20 minutes. That was too late as Id already had to have a cold shower! I barely got an apology. When I tried later that evening I still had no hot water. If you're thinking of staying here, do yourself a favour and don't! I will never stay here again.

    3.8

  • Alan
      United Kingdom
    August 1, 2014

    The room we got moved too.

    The room allocated to us.

    7.5

  • Kane
      United Kingdom
    August 1, 2014

    The breakfast was superb. The spa facilities were nice.

    Being placed in a room above a wedding function and not being advised before we checked-in. The Ice experience was broken in the spa. There was no hair dryer or iron in the room.

    7.9

  • Julie
      United Kingdom
    July 29, 2014

    Really enjoyed the pool

    Restaurant booked

    9.2

  • Shirley
      United Kingdom
    July 28, 2014

    Staff were excellent and the meals were extremely good. The four poster bed was very comfortable and the room itself was very clean and well appointed. All the public areas were very good.

    The floor of the shower in my room was lethal when wet. Had to use a towel in the base so that I did not slip over. The windows need some remedial work.

    7.5

  • Gillian
      United Kingdom
    July 21, 2014

    Lovely staff, very friendly and helpful. Great food with a varied menu.

    No hand holds on wall in bathroom to help while using the shower and no slipfree mat to stand in bath. Single room quite small, felt like a student.

    9.2

  • Gene
      United Kingdom
    July 17, 2014

    front desk was very helpfull and polite waiter/waitress kept dissapearing !!!!

    5.8

  • John
      United Kingdom
    July 14, 2014

    Overall good value for money. The gym/spa is excellent. Decent bar, fast-enough service everywhere. Polite, friendly and seemingly well-trained staff.

    Restaurant food could have been better (although the breakfast was excellent). The shower was very weak.

    8.8

  • Steve
      United Kingdom
    July 10, 2014

    Friendly staff with good local knowledge.

    9.2

  • Marina
      United Kingdom
    July 8, 2014

    Excellent service from the staff, nothing was too much trouble, Alison very friendly, we stayed because of the Tour de France, best seats in the house, our cooked breakfast was even delivered to our seats outside, no problem. Hotel in an good location, not too far to walk into the lovely town of Knaresborough, Definitely will be returning to the Hotel.

    No Wi-Fi facilites was the only let down.

    9.6

  • William
      United Kingdom
    July 2, 2014

    lovely location,adequate facilities

    had to wait 1 hour 35 mins for evening meal which had to be sent back, 10 minutes later we had it and it was great,pity about the initial cock up

    8.3

  • Anonymous
      United Kingdom
    July 2, 2014

    Friendly staff, lovely building.

    Traffic noise, loose shelves in room, broken drawer in room, light bulb needed replacing. Hair dryer missing but one supplied on request.

    7.1

  • Anonymous
      United Kingdom
    July 1, 2014

    The staff were excellent and made every effort to accomodate our requests and niggles. The food was exemplary. The meal in the restaurant was one of the best I have had when eating out. Breakfast was well cooked with plenty of choice.

    The rooms we had were tired and in need of upgrading. I had items missing but these were brought when requested. My neice had a refurbished room which was lovely. I would say that when all the updating is complete Dower House will be a super place to stay. In the meantime it may be that management should consider different price ranges for the rooms that leave a lot to be desired in terms of decor and facilities. I would hesitate to recommend at the moment unless you could be guaranteed a refurbished room.

    6.7

  • David
      United Kingdom
    June 24, 2014

    The very friendly and helpful staff

    The bar prices !

    7.9

  • Nick
      United Kingdom
    June 19, 2014

    Freindly staff Good location Pleasand surrioundings

    The scrambled egg! Mould in corner of bath

    7.9

  • Susannah
      United Kingdom
    June 11, 2014

    Friendly staff

    We had no hot water and the shower head wasn't great.. more like a tap than a shower head. My friend also had no plug for sink/bath and asked for one but didn't get either.

    6.3

  • Anonymous
      Ireland
    May 31, 2014

    Location Parking Staff

    We stayed 3 nights .Dinner menu the same each night except Pears in Wine starter added one night. Poorly cooked and potatoes unedable. Breakfast was well cooked and presented.

    6.7

  • Alison
      United Kingdom
    May 22, 2014

    Quaint location and building. Food was good although lacking in some basics at the bar.

    The conference room was very hot and with little air movement. Water was very slow to arrive.

    8.3

  • Paul
      United Kingdom
    May 20, 2014

    The location is excellent for Knaresborough and the surrounding area. Staff were helpful.

    The single room (6) could do with a bit of TLC. On the Saturday night there was a wedding reception at the hotel and, I felt as though I new all the guests such was the noise coming into my room.

    7.5

  • John
      United Kingdom
    May 12, 2014

    You can use the spa - jacuzzi, sauns and steam room, short pool probably 15metres, and gym. Staff friendly, good restaurant on site with a good but limited evening menu.

    Bathroom suite is dated, mouldy grout and in need of a refurb it has a tired shower curtain and mismatched faded grey plastic circa 1983 - truly disappointing and an obvious thing to easily bring room up to the £140 price bracket instead of a £35 grubby b&b. We had a superior double room - the bed was 2 singles pushed together which split and moved in the night. Not good enough for the price. Walls thin too and you hear neighbouring room sneezes and coughs and plumbing.

    6.7

  • Andrew
      United Kingdom
    April 15, 2014

    Staff all very helpful and friendly .bed very comfy .

    8.3

  • Keith
      United Kingdom
    April 15, 2014

    The hotel staff friendly and helpful. Comfortable bar area. Quiet lounge available.

    9.6

  • Maria
      United Kingdom
    April 8, 2014

    The spa was amazing!!! And I really liked the breakfast, lots of variety. Tea and coffee in the room and free newspapers. All the staff were really friendly and helpful.

    Wifi was intermittent and a bit slow. I had to make mobile phone calls outside as I had no signal in the hotel. The room was a bit creaky and I could hear people walking down the corridor.

    8.3

  • Anonymous
      United Kingdom
    March 14, 2014

    We chose this hotel as it has a swimming pool so that we could take our 6 month old baby swimming whilst away. The facilities are good, the restaurant is good and the lounge etc is good. The only let down was that the room could do with being updated- having said that we knew that before we booked so mustn't grumble!

    8.3

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