Down Hall Country House Hotel  

A relaxing luxury break, with food you want to return to.

Decor, log fire, comfortable bed

Grill room is not very plush - more like a diner - wooden tables too small, too close together - no privacy for two people having a conversation. Staff not communicating changes in grill room booking - we changed from 7.30 to 8.30 but when we arrived we were not on the dining list. Maitre d rushing around scowling at waitresses and stressing everyone out. Waiting at tables was awful - waitresses looked spaced out and moved so slowly, not knowing which table food was for. No one kept an eye on you to see if you were ready to order - we had to call someone over and she told us it was her first day!!!

Beautiful surroundings, good food, nice facilities and rooms

I booked four rooms to stay after an awards dinner. One of the rooms was in a separate wing not seeming to be used by any other guests. The room was freezing on arrival and was smaller than the other rooms. The heating was sorted out by staff later in the evening. At 7.30 in the morning builders arrived and started making noise. Not what was expected in the quiet surroundings of this hotel. A shame because our other guests enjoyed their stay

At very first look it was looking like a haunted manor house as I arrived about 8:00 pm and it was very dark,Apart from that staff was really nice and helpful.Room was done by someone really professional and I would rate it five star.

Shower curtains were dirty, management needs to look into it.....

I felt the staff was very good, their service was good and they were always friednly, polite and helpful. I also like the ambience of the house, it was lovely, the interior was beautiful and the builidng and the gorunds itself was grand. Our room was spacious and well presented with a hugh bathroom I also like the facilites ie swimming pool, billards and croquet was available to keep us entertained. The best however was the food, it was absolutely lovely and tasty and matched perfectly with the regal interior of the house. There were also some lovely pieces of art and ornaments and the architecture of the house was lovely. There was a little write up on the history of the house at reception which I found interesting. The kids loved the pool and the billards room as well as the outdoor games of giant chess and croquest. It was very child friendly and we had a lovely 2 day break with lots to do. It is also located quite near the train station so it was conveniant to get to.

Our bathroom was not cleaned properly, it smelt really bad and when I looked to see if there was a leak, I saw a stain from the top of the toilet bowl all the way to the bottom. I asked for it to be cleaned and it was cleaned straight away but it still smelt (not as bad) though. Also things looked a bit tired, there was varnish chipoped form the lovely Italian furniture, bit of wall paper coming off the wall the lovely decorated room. Also in the bathroom there were cracks and gaps in the tile. Also when I pulled the duvet back upon going to bed there was a big blob of hair or fibre which left me thing the duvet was thrown off the bed unto the ground when it was being made. Also there was a sofa in our room and my kids took the cushions off to our horror we saw crumbs and food I would imagine from the previous guest. Also it seemed a bit more tuned as a conference centre that a gettaway break.

Good location with lovely building and grounds.

The menu in the restraunt was pretenious and poor. The food tried to be innoavtive and was not cheap. However it was not well cooked and with small portions. We ate in the restraunt as it is some distance from alternatives. Over three nights we heard complaints from other diners on every occasion. We arrived at 5 pm but ur room was not ready and we had to wait 30mins

Location, surrounding countryside breakfast very good

Room tatty - I don't mind shabby chic but do mind staines on carpet

There was 5 dead and 2 angry live wasps in my room !

Room was excellent and facilities very good. Local area friendly

Excellent hotel. Staff always helpful and polite. Very luxurious and relaxing stay, Food as always excellent

I arrived at 9pm to check in and the reception lady upgraded my room to a double where the bedroom was huge and bed was massive. Great :)

The staff

Style & friendly staff