Duke Of Leinster Hotel  

The staff tried to help, but being from so many different countried there was no real co-ordination & so my requests were ignored

My room overlooked the busy, noisy road, my request for a change was sidelined. It was grubby, & the breakfast room was too small & the selection on offer, of food was limited

The room is too small for triple room, Room is very stuffy, no worth of money .

Arriving at the hotel we were informed that we would have to change to another hotel with the same quality standards, Reem Hotel. It was a disappointing the lack of quality...

Hotel Reem (50-51 Princes Square, Bayswater) - Poor condition of facilities, poor cleaning, etc!

Breakfast good, location good, very good value for money

Fridge in room didn't work

It was in a convenient location close to tube stations and for the price it was reasonable

The staff could have been a little more helpful and if you order breakfast in the room be prepared for it to arrive in takeaway bags, cups and plastic cutlery.

The price was good for the location, was in easy reach of the city centre.

The staff weren't that friendly, they took forever to check us in and didnt talk to us at all. We were rudely awoken at 8.30 by the cleaner who walked straight in, luckily we'd put the bolt over though.

Free breakfast, comfortable bed, a safe for valuables in room, free wifi, courteous staff, fairly close to tube stations, close to Hyde Park, clean and fresh towels daily. We would recommend this hotel if it were less expensive or if the noise factor could be fixed, but cannot recommend it in the present state it is in. Also for those who have complained about having to pay extra for breakfast - they give you a very nice continental breakfast with hot boiled eggs, breads, cheeses, cereals, etc., but if you want a "hot" breakfast with omelets, etc. they charge an extra 2.50 per person which is very reasonable. We enjoyed the continental breakfast very much.

Small space around bed, no table for eating or playing games, etc., noise factor inside and out due to lack of good windows and insulation between walls, window would not close properly, no air conditioning - but we were fortunate and stayed during a cooler time period, very small bath, although the space was very well used and the shower pressure was good with plenty of hot water. We chose this hotel because it was during a very high season and a lot of hotels were sold out. This hotel was less expensive than the places we wanted to stay, but we were still disappointed that we were paying well over 200 pounds per night for a room that was so small and had so much noise problem.

Work being undertaken at 7.30am outside our room was completly the last straw

Not a lot!

Description and pictures on booking.com was not a true reflection of the hotel I stayed at.

The location is convenient

Do not live on the basement. They got a very warm lower ground floor. Very warm and the facilities are very poor. Not another chance I will live in this hotel.

Awful hotel, quality of rooms are very poor for the price asked! Hotel has problems from lice and bedbugs, contacted Westminster council about the problem, and they responded that they have been informed already and told the hotel to sort the problem, however the hotel is still putting people in the affected rooms! Therefore had to find a new hotel at 1.30am, as the duke of Leinster hotel could not offer a new room. Avoid this hotel at all costs!!!

The girl at reception was lovely and the bathrooms were very clean and the shower and breakfast were really nice.

Hi there! My husbnd and I are regular London vistors,we go atleast twice a month and my hubby used to live there,we r usually very street wise and quite good at booking a bargain,but this time we were deffo conned! We booked through booking.com which usually is reliable,based on the reviews and pictures we picked this hotel.anyway we walked into the reception which seemed bright and clean and then we were shown to our room which was a bit small but clean and with a new flat screen,i thought fair enough,this is quite nice and clean for the price,! Great! And the breakfast room seemed nice, anyway all was well,till about 2 am,i got up to use the bathroom,and I felt really itchy on my scalp,and arms so I checked my pillow with my phone torch and didnt see anything,and I didnt want to wake up my hubby so went back to bed,then I woke up again at about 4 ish and low and behold!! Disgusting juiced up bed bugs on the bed! Every where I woke up my hubby and we started shaking the pillows where they awere falling out! My husband has a rash on his forehead,there three different types of blood suckers and we took pictures of some which I will post so we went to the reception,and the same story as I have now read,this is why I have posted this,i though our incident was a one off with the bed bugs and lack of manager but it was not apparantly this has been going on since 2010!!!I am disgusted. We got to the reception and same old story that they have been giving since 2010 aparantly,theres no manager,we cant call him, its a weekend, bla bla bla,anyway the girl on reception was very nice to be honest and did actually want to help so can not complain about her,she was lovely,she did what she could do under the circumstances,she gave us a new room on a higher floor and it was upgraded which was nice of her. We checked the bed when we got up there and we didnt see anything after a thorough check,but again we were hit!