Doubletree by Hilton Dunblane Hydro Hotel  

The staff were good and the setting was perfect.

The Nick Nairn Restaurant food was very poor for the price. Very small steak and tasteless soup. We were there before and it has definitely slipped in standard. We were also unaware on booking that the Spa was shut at 4pm and so we did not get to use it when we arrived. Sadly our next day was ruined by a power cut which made it a very poor experience indeed.

Location

outdated, rooms need to be refurbished, nowhere near 4-star standard !!

Room was good staff were very friendly, helpful and pleasant, Hotel very clean.

Had a bar lunch I had a tuna and cucumber sandwhich which was mostly cucumber, partner had roast beef and mustard which he loved. Dinner we had in bar fish was lovely partner had burger which he said was good.

Noisy and dirty. We arrived at 7pm and breakfast room service trays littered the corridor, had not been collected. A party of 160 were booked in for a 21st birthday party. Noisy!

generally, the environment was very nice and I found all the staff helpful and friendly.

We were treated excellently and nothing was a bother for staff all very nice pleasant and freindly. I would recommend this hotel to anyone as it is suitable for all ages. Food was ecellent and served pleasantly by staff who were attentive and happy to serve you quickly and effiently

The location and comfort of rooms made it a most memorable weekend

Superb location with the city of Stirling on its doorstep, the hotel staff were excellent and facilities very good. Couldnt fault it.

Staff very friendly Decor/Ambience very good

We could not book in to 16;00Hrs on a wild and miserable day, then had to waste 1hour 30 minutes having to move room due to tv not working. We were given a smaller room with no bath which had not been cleaned properly(unacceptable amount of dust in room, human hairs in bathroom,no bath towels and not set up for two people) Woken up 06:00hrs with very noisy extractor fan as we had been moved from front of hotel to side of hotel above the kitchen. We decided to have a meal in the bar, which although the fish was lovely it was served with frozen thin chips and a very poor salad with no dressing. Very poor and more expensive compared to Glasgows Crowne Plaza (same meal a few days earlier) Power cut in the morning due to bad weather and left only having cereal,orange juice and look warm tea and coffee. There was never enough food to cater for the amount of people having continental breakfast. Surely it would have been easier to change tv in the rather than be down graded which we certainly felt it was done to us. We own an established bed and breakfast in Inverness and know we always have to wow any guest who has made a complaint.

There was communication failure between Booking.com and Hotel as hotel could not authorize my credit card. Tried on 3 occasions. Reception at Hotel could not reserve dinner at Nick Nairn's restaurant, just along the corridor, as their computer systems were not compatible! Hotel did not control noisy party revellers running around guest floors at 2am. Seems to be a common occurance. Will not go back.

We were celebrating a special birthday with the family, and this was one of very few hotels in the central belt that offered a good lunch menu in beautiful surroundings. The staff were very welcoming and helpful.

The Kailyard Restaurant serves very good food, albeit in substandard surroundings.

The hotel pictures were of the grand front facade, however the guest rooms were in a grotty, utilitarian annexe at the back of the hotel where the room decor is peeling and shabby, the doors don't lock and drawers don't fit. The spa and pool facility were again pictured in the advertising as being luxurious and exclusive, in reality it's another functional annexe, separate from the hotel and open to the public. They had no availability for any treatments over a 48 hour period when I made an enquiry as a hotel guest. With one or two exceptions the staff are incompetent and poorly turned out. Rooms are not made up until late afternoon, so having been out all day and returning to our room at 4.15pm we had to go out again to allow the housekeeper to make the bed etc. The housekeeping manager explained this was standard practice. In each of the bars and lounges used glasses and cups littered the tables (and on occasion the floor!) and were often ignored by waiting staff giving the whole place an air of being run-down and dirty.

Its set in a very nice place, looks pretty. Staff are very friendly.

Not suitable for children - we have a 3month old baby and we were put on the 4th floor- able to use the lift but there was still approx 20 steps to get push chair up and down.