Doubletree by Hilton Dunblane Hydro Hotel  

The views at the hotel and the grpunds are amazing

Superb location with the city of Stirling on its doorstep, the hotel staff were excellent and facilities very good. Couldnt fault it.

Kaliyard restaurant is fantastic quality at good price. Staff exceptionally friendly and hotel is good quality but not snobbish. Small dogs allowed which is great for us. Free parking and use of leisure facilities make this a great stay in clean, comfortable and up market surroundings, family friendly. On 2nd day of our stay, local power cut occurred and yet staff all very concientious about guest safety and comfort - even managed to serve breakfast!

Bed was. Little too soft for personal taste and gym is limited but perfectly acceptable. Neither are reasons not to stay!

Staff very friendly Decor/Ambience very good

We could not book in to 16;00Hrs on a wild and miserable day, then had to waste 1hour 30 minutes having to move room due to tv not working. We were given a smaller room with no bath which had not been cleaned properly(unacceptable amount of dust in room, human hairs in bathroom,no bath towels and not set up for two people) Woken up 06:00hrs with very noisy extractor fan as we had been moved from front of hotel to side of hotel above the kitchen. We decided to have a meal in the bar, which although the fish was lovely it was served with frozen thin chips and a very poor salad with no dressing. Very poor and more expensive compared to Glasgows Crowne Plaza (same meal a few days earlier) Power cut in the morning due to bad weather and left only having cereal,orange juice and look warm tea and coffee. There was never enough food to cater for the amount of people having continental breakfast. Surely it would have been easier to change tv in the rather than be down graded which we certainly felt it was done to us. We own an established bed and breakfast in Inverness and know we always have to wow any guest who has made a complaint.

Nice first time at it go a again!

previously submitted

nothing at all, perfectly presented.

Was surprised to receive a lovely chocolate cookie on arrival which went down nicely with a coffee as we relaxed in our bedroom. It was my husband's 50th and the staff had left a card and chocolates in the room which was a lovely surprise for him. We were impressed by warm welcome we received at reception as the hotel was very busy when we checked in, we liked the decor of the room, room was spacious, had comfortable sleep and a nice buffet style breakfast in the morning. We look forward to a return visit.

The Kailyard Restaurant serves very good food, albeit in substandard surroundings.

The hotel pictures were of the grand front facade, however the guest rooms were in a grotty, utilitarian annexe at the back of the hotel where the room decor is peeling and shabby, the doors don't lock and drawers don't fit. The spa and pool facility were again pictured in the advertising as being luxurious and exclusive, in reality it's another functional annexe, separate from the hotel and open to the public. They had no availability for any treatments over a 48 hour period when I made an enquiry as a hotel guest. With one or two exceptions the staff are incompetent and poorly turned out. Rooms are not made up until late afternoon, so having been out all day and returning to our room at 4.15pm we had to go out again to allow the housekeeper to make the bed etc. The housekeeping manager explained this was standard practice. In each of the bars and lounges used glasses and cups littered the tables (and on occasion the floor!) and were often ignored by waiting staff giving the whole place an air of being run-down and dirty.

Liked the spacious public rooms and the view over the town of Dunblane.

Didn't like the choice of colour of the decor - particularly in the dining room and the conservatory. Both rooms were lovely, but very dark and the lighting was too subdued. When you are older you do like to be able to read the menu!

Its set in a very nice place, looks pretty. Staff are very friendly.

Not suitable for children - we have a 3month old baby and we were put on the 4th floor- able to use the lift but there was still approx 20 steps to get push chair up and down.

The spa was disappointing. Very basic. We were recently in the Doubletree in Chester which was lovely.

Helpful and efficient staff. Nice decor. Good sized room with nice trappings. Tasty and reasonably priced food in the restaurant.

Nice and relaxed atmosphere, lovely rooms. Fantastic full breakfast. Only downfall we had was we arrived on the Friday around 5pm and couldn't get a table for tea which we were gutted about as we had plans for the Saturday night with friends so didn't get a chance to try the evening dining. But all in all a pleasant stay and would stay again, and book a table in advance. Thanks, Tracy Sutherland.