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Old Elvet, Durham, DH1 3JN, United Kingdom – Show map
Excellent location — rated 9.4/10! (score from 723 reviews)
Rated by guests after their stay at Durham Marriott Hotel Royal County.
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25 properties in Durham
Including hotels, apartments, villas and more.
723 verified reviews
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Durham Marriott Hotel Royal County's staff speak: English
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Sauna, Fitness centre, Massage, Hot tub, Indoor pool
Food & Drink
Bar, Breakfast in the room, Restaurant (à la carte), Special diet menus (on request)
WiFi is available in the hotel rooms and costs GBP 15 per 24 hours.
WiFi is available in the business centre and costs GBP 15 per 24 hours.
WiFi is available in public areas and is free of charge.
Private parking is possible on site (reservation is not possible) and costs GBP 5 per day.
Room service, Vending machine (drinks), 24-hour front desk, Express check-in/check-out, Currency exchange, Luggage storage, Laundry, Dry cleaning, Shoeshine, Meeting/banquet facilities, Fax/photocopying, Bridal suite
Newspapers, Safety deposit box, Non-smoking rooms, Facilities for disabled guests, Lift, Heating, Non-smoking throughout, Designated smoking area
From 15:00 hours
Until 12:00 hours
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children are welcome.
All children under 12 years stay free of charge when using existing beds.
All children under 2 years stay free of charge for children's cots/cribs.
All older children or adults are charged GBP 15 per night for extra beds.
The maximum number of extra beds/children's cots permitted in a room is 2.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Pets are not allowed.
When booking more than 9 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
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Based on 723 reviews
Value for money
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With a stylish restaurant, the 4-star Grey Street Hotel offers boutique rooms with luxury linens and freshly ground coffee. The hotel is in Newcastle centre, a 2-minute walk from the Theatre Royal.
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Liked the room and location
Cooked breakfast not very hot
It is a great hotel , good room with a massive bed
Lack of bar staff. There were times when there was nobody serving and people waiting
Location to town centre
The double glazed windows were pathetic,the wind and traffic noise just came through all night. When checking out the the young lad on the desk just laughed and said yeah they are all like that in that part of the Hotel. Pathetic
The hotel is lovely -our room was big and very comfortable and clean -the staff were excellent ,very helpful and very cheerful -the breaskfast was lovely too-all shops are close by and some sightseeing too -so left car at hotel !
The one friendly girl at breakfast
Rooms in need of refurbishing. Broken toilet, bad lighting. Bar bright lacking any atmosphere. No assistance with baggage and a long walk and two elevators to room! Extra for parking overnight.
We were greeted by very friendly and helpful staff and being Christmas we were offered a glass of mulled wine and mince pie for free, which was very welcome after our long journey. The staff were very helpful with finding me a phone charger as I had left mine at home. The room was clean and the bed comfortable. The food was nice. Overall would definitely stay again if I was visiting the area.
The only criticism I have, and this is a personal one, is that I think the restaurant could be 'warmer; in terms of lighting and how tables are laid out in the room. Wasn't that inviting.
Location is good and staff well trained and very helpful overall
delux room poor value..one window looking onto a brick wall,room cold blankets and heater supplied.Bathroom entirely unheated and very cold and unwelcoming.When I questioned why the bathroom did not even have a heated towel rail the answer was "some rooms do some rooms don't" delux obviously don't.
Staff really helpful and polite, excellent location
Location was perfect
Room was a bit too warm and stuffy - had to open a window. Bathroom was due a refurbishment but nothing too bad.
Bed to hard drinks to expensive
No easy chair in our room because the settee was taken up by our granddaughters bed, the other chair in the room was not an easy chair. The food was very good if a little expensive
Great location. Parking. Complimentary upgrade. Food. Staff were so polite, helpful, happy. The smile makes all the difference. We would reccomend this hotel. Its fab!
Best pillows ever. Proximity to city
Restaurant a big disappointment and far too expensive! Public area carpets a disgrace in places and rooms in need of a coat of paint !
Location and car parking on site . Breakfast selection very good .
Price increase for room from Friday to Saturday , car park cost should be included in room tariff
The room was excellent and we had a lovely leisurely meal in the bar. Location was ideal to the shops and sites.
Breakfast was a disappointment as the hot meal were not particularly well cooked so left it and managed on fruit. We didn't get offered tea or coffee either. Staff were clearly too busy to notice.
Helpfulness of staff Food good 1812 staff exceptionally helpful.
Room 12 small and pokey for a double room. Furniture marked. No room for luggage rack. No tea, milk or biscuits on tray. Not up to standard of standard room at that price.
Wine and chocolate covered strawberries on arrival, a lovely touch!
Good location, old fashioned décor, room comfortable apart from bed. Staff helpful.
Bed very uncomfortable, there were numerous minor housekeeping niggles which were however promptly rectified. The bed (in a "supreme" room), was small and very uncomfortable, would not recommend this hotel!
Excellent stay. The staff and hotel provide excellent quality and service, which simply gets better with very stay.
Location good ,staff very helpful , breakfast very good
Paying a parking charge to use hotel carpark . People above us very noisy 3-4am . We were in a room away from the hotel . Although the room was beautiful .
The location was perfect for a visitor without means of transport as you could walk everywhere with ease.
The entrance of the hotel was tricky to find the first time but it was not a major issue
Was close to the town and cathedral but also quiet
Great location for the city centre
we arrived at hotel for a 50th birthday treat there was a bottle of wine waiting for us what a lovely touch room was fantastic had a great stay cant wait to return
the only negative side was we would have liked just a Panini or toastie on a night but no choice on menu we ordered a portion of chips and got 6 chips in a tiny basket
Free room upgrade
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