Durham Marriott Hotel Royal County  

The hotel is located close enough to the city centre to be convenient to everything in Durham. The staff was very friendly and helpful, and the food better than expected at a hotel.

Being along the river is a beautiful setting but revelers across the way were quite noisy late into the night. Also, the heat was on and there was no way to turn it off or down. The room was almost suffocatingly hot.

Great location. Lovely hotel near to centre so great for shopping, Cathedral & Castle. We stayed for visiting son at Uni so perfect

Our bedroom was HOT, with no real air conditioning. There was a free standing unit in the room which helped but far from ideal.

Staff very friendly

Room too hot, hot tap dripping, energy wastage.

Excellent staff, warm welcome, location, value

Room was too hot and there was no air conditioning

Location to the centre and cathedral/castle. Friendliness of staff

Lovely all round lovely helpful staff could not ask for more

excellent location and god overall quality of stay for business

Generally staff in restaurant seemed very young and not well trained or supervised. I found the male attendant at breakfast who whistled and sniffed all the time quite unsatisfactory.

New restaurant area & very efficient/friendly staff

No mini fridge No air conditioning,other than small portable unit in new block Car parking charge - new

Breakfast much improved since last visit. Good size room with two beds. Cleaners not hassling to get into the room.

Water in basin in bathroom takes ages to go. No air conditioning - had to open all the windows which made it very noisy. Had to pay £5 for parking in their own car park. No information on the TV channels at all - couldn't even see the name of the program. My wife was hit on the back by the descending barrier in the car park. At checkout, I was charged £32 per night too much and had to print off the booking info from booking.com to get a refund. Booking.com did not pass on my proper reservation -I originally booked 1 night and changed it to 2 but the hotel only had a 1 night reservation.

Service and comfort. The food was excellent

They had no knowledge of our booking through Booking.com. Our room was not reserved for us. We were accommodated in a different room , in a different part of the hotel. Having said that it was an upgraded room !

As we were there for the regatta,the hotel was perfectly situated. River view...perfect.

Parts of the buffet breakfast,was poor. I'll fitting uniforms on some staff...though this did not deter from the ability and willingness.

Service from the staff

Having to eat breakfast in the Bar area because of a coach party all eating at the same time.Advance warning would have been useful

This was a large hotel where I must say that all the staff, from cleaners to cooks, were extremely helpful, friendly and efficient. We were certainly made very welcome. The food was excellent at both dinner and breakfast and the service was very attentive - even with wedding parties and a hen party to cater for - we still felt looked after by the staff. Could not fault this relaxed and professionally run hotel.

Location, friendly, helpful staff.

bathroom of room 016, not much shelf space and toilet roll holder near bath, so got drenched when shower used.

The room was lovely and the bed was so comfortable especially the pillows. We stayed for a wedding which was held there so it made it all the more perfect.

N/a

Location Staff River side view Old word feel

No Air conditioning, room was very hot at times especially the bathroom Some road noise when window opened to cool room down

Comfortable rooms overlooking river. Excellent breakfast and attentive service at breakfast time.

The cleanliness of the pool and showers at the adjoining lesiure facilities left something to be desired.

Staff were nice

The hotel itself is in a delapidated state. I don't think it has had any modernisation since it opened. I have heard a hotel is opening up opposite and if The Marriott wants to stay in business they are going to have to invest serious money to compete. I only stay there because it is super convenient for visiting my daughter at uni .

The river view room had a great view and was very spacious. There was a variety of food to choose from at breakfast.

Lift was not working

Really comfortable beds, lovely view looking over the river, nice and close to centre of town, lovely breakfast.

Rooms were very hot, aircon feature was turned off only heating available. It said aircon is only activated in summer, but it was the 3rd of June and 20c so I don't see why it wasnt on.

friendly staff, excellent breakfast, good pool area, view of river, good location.

car park charges. requested room with two double beds - got one with double sofa bed and one double bed. OK but not as comfy.

The service & friendliness

Excellent hotel

Bar and food cost too high

The river view room 153 with a huge bed. The leisure facilities were very relaxing. The hotel is within minutes of all the nice things to see in Durham. Durham is much more relaxing than York. You can enjoy a few drinks without being asked to move on for laughing too loud. The Marriot County is much better than the Marriot at Gosforth park, and at half the price. Loved our stay here. Thank you to everyone at the Marriot County hotel Durham.

Not enough refreshments (coffee milk etc) in the room but being petty really as it didn`t spoil our one night stay.