Hallmark Hotel & Spa Bournemouth  

The pool looked nice although I didn't use it!

I didn't find the hotel very comfortable, the service in the restaurant I found to be poor, the reception desk didn't backup what they promised. It ried to turn to towel heater off and water then leaked onto the bathroom floor.

We loved the position and close proximity to beach and shops and nightlife. Also we loved the services and the pool.

The noise level at night was intolerable there was a constant hum of an extractor fan and also various Stag and Hen nights screaming and yelling all through the night, for both nights. The night manager came to hear the noise from the fan and agreed that it was very loud but could not move us to another room as the hotel was fully booked for the weekend. Although the staff were friendly and helpful no other`gesture was offered to us to compensate for this problem. I am awaiting a response to an email sent to the hotel regarding this matter. If I was paying £29.00 a nigh to stay at a chain hotel I would expect this kind of thing, I did not however expect it from a hotel I was paying £100 a night to stay in.

The location

This was a very hot week and we had no air conditioning in the room. As we had upgraded to an executive double room I would have thought air conditioning would be standard. The room was no different to a standard room and was not money well spent. Accomodation was very disappointing. I would not return and would not recommend.

Notice was taken that this was our anniversary and the room was upgraded. I did not expect this so was pleasantly surprised. We made full use of the spa facilities it really was a major plus for our holiday.

Room was too hot for the first day or two and I know this is something that affects our room 25 and others in the vicinity on floor one (I heard other residents commenting on this). I know there is a fix for this because after the two days all was good. So I would recommend you keep and eye on this. I'm guessing it has someting to do the systems that control the spa and the pools below??

Friendly helpful staff, close to busy town centre but far enough away to be quiet & relaxing, comfy bed!

Needs Air Con in the rooms & a air freshener in the lift!

i did like bar,food

The hotel was reasonably clean and the staff were excellent and helpful, the location was a short distance away from the main attractions, so it was quite.

There was noise coming from the pipes, whenever they used the taps in the room above us.

My room 22 wasn't particulary big yet my friend who is in room 28 has a much bigger room and yet I paid the same price as her I didn't think that was fair !!!

there was hidden costs of £25 pppn as a holding amount which we was not told about even after calling the hotel before we booked in, none of the staff were honest with us regarding the holding amount and when it would be released back to us so we spent all of our holiday chasing the deposit back,, it was very expensive at the bar and i would not recommend to anyone with children as we had the room on the second floor , the lift was that small you can bearly fit a. pushchair in we will never be booking that hotel again!!!

Very nice, clean room and comfortable bed, although as with all hotels, the room was too hot. However, with the windows open and ceiling fan on, it was possible to cool the room to a temperature that was comfortable. The rooms would benefit from air conditioning and when the hotel charges in excess of £100 per night, it should have a/c.

The food was bland and expensive. At dinner, my starter was small and very expensive. The main course of coq au vin, which should have been packed with flavour with red wine, bacon shallots and chicken, was very bland with none of the individual flavours coming through. All very nicely presented, but not much taste. Also, I had to check out at 8.15 am on Saturday morning, but the breakfast wasn't ready till gone 8am, meaning a rushed breakfast. It's not too much to expect breakfast to be served from 7 or 7.30.Finally, the rooms are too hot.....I didn't need heating on in mid May!

The staff were very accomodating. My friend has a dairy allergy and they bent over backwards to make all her meals special. The Spa facilities were excellent and it was a very relaxing stay. A most convenient hotel with a personal touch. Very friendly staff. Would recommend it.

Despite requesting a twin bedded room 2 months in advance, on arrival there was a double bed in the room. Eventually we were given a twin bedded room but it would have been nice not to have waited around on our arrival. All was eventually remedied and the rest of the stay was good

Lovely big room and bathroom. There was a lot of choice at breakfast and the food was lovely. The staff in the dining room were very friendly and helped with our 9 month old. The pool and spa were lovely and the massage very relaxing.

The room was ridiculously hot even with the use of the ceiling fan andall windows open. In our room, at the back of the hotel, there were very loud clatters as the empty glass bottles were emptied into the bin, This was during the evening,not great with a sleeping baby. The lift did break down one morning,but was repaired by the end of the day. The wifi didn't work even with the booster, when I went to reception to collect the booster, I was told it had been rebooted, I'm not sure how true this was.

Location

Unable to sleep due to the disco in the function room below vibrating the furniture which did not finish til 12.15. I understand they have regular weekend funtions.