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hotel On the seafront, overlooking Bournemouth Bay, this modern and uniquely styled hotel features a 1930s Art Deco style, a seasonal outdoor heated pool, a day spa, and a lido deck.

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BEST WESTERN PLUS The Connaught Hotel

hotel On Bournemouth's West Cliff and with parking for up to 66 cars, Best Western The Connaught Hotel is just over a quarter mile from sandy beaches, the BIC, and the Pavilion.

Most recent booking for this hotel was yesterday at 21:20

Score from 731 reviews Excellent 8.7/10

Newest reviews for Hallmark Hotel & Spa Bournemouth

  • Steven
      United Kingdom
    September 15, 2014

    liked the room very spacious and clean only downside was the Jacuzzi bath was out of order but not a problem breakfast good communial areas clean

    lift broken so it would be a problem for older couples but we were ok lots of stairs to climb

    7.5

  • Michael
      United Kingdom
    September 15, 2014

    Breakfast

    Lift out of order all week

    7.5

  • Anonymous
      United Kingdom
    September 14, 2014

    Few available car park spaces when returning end of day. Slow replenishment of breakfast items and hot food went cold quickly. Missed early wake up calls.

    7.1

  • Leonard
      United Kingdom
    September 14, 2014

    food was excellent room was nice and spacious hotel comfortable with friendly staff.

    would have to be very picky to say anything against the hotel that we disliked.

    7.5

  • Alan
      United Kingdom
    September 14, 2014

    When you do not pay top price for a room, you do not get top quality. Greeting was cold. Listening to the person next to me being booked in and my experience they were totally different. Room was on third floor, lift was not working ( apparently this happens quite often) but they did offer to carry bags. Still 56 steps later you are on your floor. If you have difficulty with stairs be warned. As it was our anniversary our daughter ordered some champagne on our arrival which we did not know about. We went out at about 18:15 and met one of the staff at the bottom of the stairs carrying a tray with an ice bucket, bottle and glasses and joked with him that we hoped he wasn't going to the top floor, no reply apart from the stern face. On our return to our room at 23:30 there we found the tray, bucket of cold water, bottle and glasses. Breakfast next morning was ok, although the only food that was hot was if it had just been placed in the serving dish. Overall not a pleasant experience.

    4.2

  • Simon
      United Kingdom
    September 13, 2014

    It wasn't too far from the beach

    The bed was old, we kept on rolling down into the middle Flies in the room Shower was complicated and awful

    3.8

  • Pascalle
      Netherlands
    September 13, 2014

    The location was good, parking was also sufficient

    Bed was not really comfortable, elevator was not working and the hotel did not had any adaptor for international plugs. Shower was really poor.

    6.3

  • Kyle
      United Kingdom
    September 13, 2014

    Everything was great couldn't knock it!! Thanks

    Bean were abit hard other than that was really good!!

    9.6

  • Temi
      United Kingdom
    September 12, 2014

    The facilities was lovely, lots of options. Lots to enjoy without going to the beach yet! The staffs were fairly polite

    The shower control was bad and telephone for room service wasn't fixed on request

    8.8

  • Susan
      United Kingdom
    September 12, 2014

    Food amazing, staff very helpful and friendly

    Thought some of the guest areas at times were a grubby

    8.8

  • Jonathan
      United Kingdom
    September 11, 2014

    swimming pool ,spa and friendly helpful staff.

    9.6

  • Anonymous
      United Kingdom
    September 11, 2014

    very clean and well maintained throughout. Staff friendly although reception a bit disorganized. Breakfast varied and well cooked although stock of English Breakfast tea not maintained.

    Wi-Fi completely inadequate. Dinner disappointing eg. Tinned fruit in Knickerbocker Glory. At breakfast, tea in a flask not a great idea.

    7.5

  • Elizabeth
      United Kingdom
    September 11, 2014

    Really helpful reception staff and housekeeping! Celebrating friends 70th birthday - we we're really well looked after!

    Bar staff not very cheerful!

    8.3

  • Steven
      United Kingdom
    September 10, 2014

    Good facilities with pool and lounge area. Friendly staff and great portions on the food.

    10

  • Lucy
      United Kingdom
    September 9, 2014

    The bed was an amazing size The breakfast was lovely. The dinner was lovely there too.

    I wish that we had been told before that the jacuzzi was broken. Our window was broken in our room.. as was the cieling fan. We had no bath robes or slippers.

    7.1

  • Debbie
      United Kingdom
    September 9, 2014

    Our stay was very enjoyable. The rooms are of a good standard. Cleanliness is too a good standard. Staff are friendly and helpful. The spa area is good the showers could do with a spruce and the main pool is good although used for swimming lessons. The food was good we ate from the brasserie and light bites menu it's typical pub fayre but well presented and with choice. Breakfast was good although never replenished after 8 45. So pastries were always an enigma as we never got to try them! The bar area was comfy enough and staff attentive. I would recommend this holiday to others who want a relaxing break near to the town.

    Unfortunately the lift was out of order during our stay which made the 3 flights of stairs a trudge especially as the final flight are only half steps. Whilst staff assisted with luggage the ups and downs to the room were hard work. Priority is given to coach guests at dinner time. Lots of swimming lessons in the pool during the day so really only half the pool to swim in.

    7.5

  • Anonymous
      United Kingdom
    September 7, 2014

    The breakfast was very good

    The ribs we had wasn't cooked and cold.There was no apology they said we will get you something else.This was a few days away for our anniversary. This stay was disapointing

    6.7

  • Stephen
      United Kingdom
    September 7, 2014

    Good pool

    Appalling breakfast - most parts of breakfast either not available or stale. Lift broken - made it difficult to get to room with bad leg. Room over kitchen so after 6am difficult to sleep.

    4.2

  • Philippa
      United Kingdom
    September 6, 2014

    The hotel cleanliness, staff were friendly and very helpful. Spa, Gym, and treatments of a high standard. Comfy bed with remote controlled fan/light in ceiling.

    The room doors were quite heavy and made a noise if not shut carefully. Hence neighbouring rooms did disturb our sleep.

    9.6

  • Wayne
      United Kingdom
    September 4, 2014

    The spa facilities are great Breakfast is lovely staff were really nice

    Major mould issues around the bath tub. Elevator not working again and we were on the top floor Basic cosmetics in need of attention. Would not take much to sort out but extreemly annoying.

    7.1

  • Amanda
      United Kingdom
    September 4, 2014

    The staff were very helpful. Especially Chloe who did her best to sort out problems and compensate.

    Our rooms (2) were at opposite ends of the hotel. We'd been 'upgraded' to suites so we went with it. Goodness knows what our original room would have been like. Bad crack on the ceiling with stains from some sort of leak. A plaster holding my shower head together and an old biscuit tub catching drips outside my daughters room. Their bathroom sliding door would fall out rather than slide! The rooms were generally shabby (& not in a chic way!!) The spa (our reason for booking) had a strange smell and the steam room wasn't working. Our meal was a shambles. I've never complained about food before and felt awful saying something but; my starter didn't have half the ingredients shown on the menu and was pathetically small; pasta pomadoro had no sauce at all and was cold; the mains had obviously been kept 'warm' as the rocket garnish was completely wilted and the 'lump' of parmasan had congealed to form rubber; the wrong sideorder was served and not replaced until after we had eaten. The smoked salmon pasta had what looked like tinned salmon in it instead. I felt for the waitresses as they were so embarrassed. It wasn't their fault but did their best to make amends. During our stay (1 night) we heard of 4 guests insisting on changing their room. The hotel is generally in desperate need of an overhaul. The paintwork is generally scruffy inside and out. Blinds broken and mismatch carpets in the stairwells. We would have been better booking a hotel we knew with a lower rating but chose to 'treat' ourselves. Certainly won't be going back.

    5.4

  • Karen
      United Kingdom
    September 2, 2014

    breakfast selection if you avoided the fried and scrambled eggs and mushrooms! toiletries in the bathrooms were nice. biscuits with the beverages were pleasant.

    scuffed walls. bathroom door around handle was dirty and marked. plastic fried eggs. scrambled eggs powdery. mushrooms seemed to be out of a tin..very watery. both male and female toilets downstairs grubby and ladies loo didn't lock. no separate shower in bathrooms and shower screen did not prevent water getting onto floor..seemed buckled and not very clean.

    4.2

  • Elizabeth
      United Kingdom
    September 2, 2014

    The breakfast was excellent, plenty of choice. Our room was clean and tidy and there was plenty of hot water. Staff were very friendly and helpful.

    The fact that we were on the 3rd floor and the lift was not working. Problems logging onto the wi-fi. Water out of the cold tape was luke warm not best for cleaning teeth.

    7.5

  • Daniel
      United Kingdom
    August 31, 2014

    Breakfast was ok

    Too hot in bedroom, no AC and 1 very small window. No ventilation or window in bathroom, so hot and sweaty in there you need to shower after getting out of the shower! Old fashioned lift which is out of order more often than working. Overpriced for what it is and no way should it be 4 star.

    4.2

  • Tina
      United Kingdom
    August 31, 2014

    staff were very helpful and friendly, location was excellent, been to Bournemouth any times love the place. spa facilities are excellent, chose the hotel for this facility and the fact that kids are not allowed in the spa makes for a better relaxation...food and rooms are good, everything you would need for a break, close to shops and beach. excellent weekend. would stay again.

    a little car noise at night if you leave the window open, as hotel on through road to beach front. But nothing that would put me off from staying again.

    9.2

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