Durley Dean  

Breakfast was very poor

Upon checking in, and checking out the staff members were extremely friendly and polite. A real pleasure to meet. The room I stayed in was recently refurbished and was an adequate size. The cleanliness was to a high standard. The bathroom had a bath and shower which was a nice touch.

One of the lamps didn't work. The gym looked a little outdated and the pool did not look as appealing as it did in pictures. People in the rooms next door could be heard in the morning, though not so much that it was a major problem.

Thier staf is helpful.

Thier hotel is not modern and they disapionted me on the new year eve was bording and not nice at all.. All the resedints were old people!!!!!!

Once checked in, it was nice to be left alone by staff to enjoy our holiday, and they were always at the desk if we ever had a question to ask. The staff offered good suggestions about what there was to do and what events might be worth doing.

Having a room on the lower ground was frustrating as the view was poor. A heating pipe also ran through which was always hot. This may the room unbearably hot to the point we had to keep windows open.

Clean and nice room. Enjoyed the pool. Helpful at reception

Small car park - had to use pay and display down the road Lots of 'older' people go to this hotel!

Not a friendly welcome Cold room No parking available when stated there was (full small carpark) Long walk to town, advertised 5 mins when actually took 15-20mins

Was surprised that room didn't include breakfast. Room noisy even though we didn't go to bed till after 1am!

We had made a noise complaint about the room above and nothing was done, also the bath plug had broke and noone could fix it until later the next day so we couldn't use a shower that day, also the same day our room cleaner had broken the toilet and not told us so it had got used and nothing was working in the bathroom, and at the check out they tried charging me for £70 charges for my stay when the bill had been paid on arrival. No discount was offered for the inconvienience of the broken bathroom.

Great location only 10 min walk to beachfront. Nice spacious room but tiny bathroom with half-done shower curtain! The room was boiling between 5am -9am and made for very uncomfortable sleep. The duvet inner was awful: very bobblely and uneven which ended up being heavy in parts and very uncomfortable. Other than that, ok hotel for the price.

Great location and nice big rooms

It was a lovely hotel we enjoyed our stay and would reccomend it.

Staff very helpful, location good.

Rooms were far too hot.

Location was great,

The bed was the most uncomfortably/cheap I have ever slept on.. I have written to the AA as I think star rating should give you some assurance of quality of bed at least.. (NOT 3 STAR!)

Liked the location easy to find and ten minute walk tp town centre and three minutes from beach,

A little quick to get get into room on check out day. Before 9am