Durrants Hotel  

The porters are really nice & helpful.

Don't stay here unless you like uncomfortable beds, rude receptionists and lack of information. We were not told about breakfast facilities if required, wake up call, how to check out or the bar opening times, which are not as we were eventually told. Beware they don't just take a deposit for any extras they take an extra 50quid per night, which you will discover afterwards this is not information they volunteer but as the manager stated when we complained, they don't tell the guests everything they need to know!!

Polite staff, great location, room was smart and clean

Only issue was no table available at breakfast, we had to sit at the bar, but not their fault we all wanted to eat at the same time!

Traditional values. Visible management. Good location. Good food quality.

Poor breakfast service. Bed sheets not changed daily.

Durrants hotel is supposed to be a 4**** plus hotel.I Have been verydisapointed by this hotel as the service was handled by people with no undersdtanding of their job, the room was dirty, the electrical plugs were out of the wall , the curtains storn , the shawer broken...I Stayed one night then I left to find another place - I do not recommend this hotel to anyone.

It is very respectable, with a good , quiet clientele, mainly mature people, seemingly mostly English who have come from the country, comfortable middle class,And well dressed Europeans. You rarely see noisy kids there. The decoration is tasteful, the hotel has a lovely, old world atmosphere. And is reminiscent of a country house hotel. The dining room is panelled. With 200 year old portraits. The toilets are clean. The location is amazing, close to the shops of Oxford street, behind a major museum. A haven in busy London. We always end up staying there, because its value for money. We find its a good place to have friends come visit for tea.

The staff are cold and distant, except the young porters who are wonderful. I have never seen anyone else smile. The staff in the dining room, are not helpful. We had prepaid for breakfast, were presented with an a la carte menu, but were not told what food and drink was included, in the price. So we had eggs, toast, and were afraid to ask for a second cup of coffee .Also, on two occasions, I have had to ask to change rooms. I paid for a superior room, asked for a quiet one, and was given a tiny dark room at the back. Because we had stayed there before, we knew they had better rooms, so we were given a big room on the 3rd floor. On the side street.We always get rooms on the 3rd floor, regardless of the price. They have low ceilings. Each room of this hotel is different, so its pot luck where you end up .They are , however,pretty.

We came to Durrants Hotel for a friends 50th Birthday party. We had a wonderful dinner and stayed in a delightful room. We thoroughly enjoyed our stay and would have no hesitation in recommending this hotel to family and friends.

Ambience and convenience. Excellent and restful decor. Unhurried feel. Old fashioned in a positive way.

Lack of tea/coffee making facilities in room(s).

Good but quiet situation, short walk to shops & small international restaurants. Friendly staff. Taxis in front of hotel and also plenty of public transport nearby.

A small suggestion: a tv channel in another language as not everyone can understand English too well. Also a magnifying mirror in bathroom would be useful for the short-sighted!!

The only good thing about this hotel was the porter.

They took £100 to cover extra charges like mini bar and drinks .did not tell us about breakfast and where dinning room was.when we asked about the money they told us lies to cover up and made us look stupid. Manager told us we don't allways tell the guests everything, still waiting for my refund

Very comfortable, a pleasant genteel quality, friendly and warm and a relaxed 'non corporate' atmosphere which was a nice change

Staff need to be a bit more clear on opening and closing times of restaurant, bar etc in the hotel..information was inconsistent and lead to confusion and our missing lunch on our first day which was a dissapointment.

Character

Individual attention and homeliness

Very comfortable.