Durrants Hotel  

The porters are really nice & helpful.

Don't stay here unless you like uncomfortable beds, rude receptionists and lack of information. We were not told about breakfast facilities if required, wake up call, how to check out or the bar opening times, which are not as we were eventually told. Beware they don't just take a deposit for any extras they take an extra 50quid per night, which you will discover afterwards this is not information they volunteer but as the manager stated when we complained, they don't tell the guests everything they need to know!!

Polite staff, great location, room was smart and clean

Only issue was no table available at breakfast, we had to sit at the bar, but not their fault we all wanted to eat at the same time!

It was lovely

I wasn't amused to pay 10 pounds a day using internet!

Very suitable for the purpose of our visit to London. We were only two or three streets away from our appointment destination. All members of staff were courteous and helpful. We will use the hotel again if we need to return to London at another time and will recommend the hotel to our friends in the uk and abroad. The decor of the hotel was much appreciated. Hazel & Cedric Richardson

The business mans club atmosphere was exactly as we expected. The location was perfect as we were attending a function at the Wallace Collection during the evening of check in. Decoration was functional and pleasing to the eye and the serving staff in all capacities were pleasant and helpful. We only ate Breakfast but it was well prepared and presented and did not have one of those abominal buffets that we are told is for the benefit of the customer, so well done for that.

The room was very small for two and the bathroom was tired, we could not get the television to work in spite of complaining (not a big issue) The breakfast Maitre D was not the most accommadating individual ( a dutchman I believe. His idea of service was to look at you on entering the restaurant and very reluctant to come forward and show one to a table. Thereafter as we were seated oposite the kitchen entrance we were party to numerous verabl attacks on the staff as to there performance and how they should all be replaced!!!! in my opinion the staff new there roles well and executed them professionaly. To lambast staff in front of guests lack professionalisim and somewhat remaniescent of Faulty Towers

Unique, timeless comfort, old fashioned values, escape back in time but to a very comfortable place. I have consistently praised this hotel. It's not for people looking for cutting edge design or the anonimity of some of the chain hotels but is ideal for people looking for charm, individualism and something a bit more personal.

I have stayed several times before. This time I booked via bookings.com because the rate that was being offered was so much better than the hotel direct. However, this time the room was on the third floor and was smaller than usual, but still comfortable, had no view and was quite noisy (hotel extractor fan, people bottling up etc.). If I had paid full price I would not have been happy! Being the weekend the hotel was half empty and it's a pity they still had to use rooms that are at the bottom end of their offer. I hope these rooms aren't reserved for those booking via web agents. Only real complaint is the addition of 15% service charge on drinks. Bit naughty when there is no service I.nvolved as such. Still a nice hotel though.

We found the rooms to be surprisingly basic, and the breakfasts poor

Old fashioned atmosphere

Some rooms are very small

Beautiful room - Very comfortable! Very nice area, just in front of Wallace museum. Hotel with a very good design, cosy...

Staff not very pleasant, specially reception... Grooms are very nice! No possibility to drink a tea in the room... so strange in London...

It is very respectable, with a good , quiet clientele, mainly mature people, seemingly mostly English who have come from the country, comfortable middle class,And well dressed Europeans. You rarely see noisy kids there. The decoration is tasteful, the hotel has a lovely, old world atmosphere. And is reminiscent of a country house hotel. The dining room is panelled. With 200 year old portraits. The toilets are clean. The location is amazing, close to the shops of Oxford street, behind a major museum. A haven in busy London. We always end up staying there, because its value for money. We find its a good place to have friends come visit for tea.

The staff are cold and distant, except the young porters who are wonderful. I have never seen anyone else smile. The staff in the dining room, are not helpful. We had prepaid for breakfast, were presented with an a la carte menu, but were not told what food and drink was included, in the price. So we had eggs, toast, and were afraid to ask for a second cup of coffee .Also, on two occasions, I have had to ask to change rooms. I paid for a superior room, asked for a quiet one, and was given a tiny dark room at the back. Because we had stayed there before, we knew they had better rooms, so we were given a big room on the 3rd floor. On the side street.We always get rooms on the 3rd floor, regardless of the price. They have low ceilings. Each room of this hotel is different, so its pot luck where you end up .They are , however,pretty.

We came to Durrants Hotel for a friends 50th Birthday party. We had a wonderful dinner and stayed in a delightful room. We thoroughly enjoyed our stay and would have no hesitation in recommending this hotel to family and friends.

Ambience and convenience. Excellent and restful decor. Unhurried feel. Old fashioned in a positive way.

Lack of tea/coffee making facilities in room(s).

Good but quiet situation, short walk to shops & small international restaurants. Friendly staff. Taxis in front of hotel and also plenty of public transport nearby.

A small suggestion: a tv channel in another language as not everyone can understand English too well. Also a magnifying mirror in bathroom would be useful for the short-sighted!!