Durrants Hotel  

The business mans club atmosphere was exactly as we expected. The location was perfect as we were attending a function at the Wallace Collection during the evening of check in. Decoration was functional and pleasing to the eye and the serving staff in all capacities were pleasant and helpful. We only ate Breakfast but it was well prepared and presented and did not have one of those abominal buffets that we are told is for the benefit of the customer, so well done for that.

The room was very small for two and the bathroom was tired, we could not get the television to work in spite of complaining (not a big issue) The breakfast Maitre D was not the most accommadating individual ( a dutchman I believe. His idea of service was to look at you on entering the restaurant and very reluctant to come forward and show one to a table. Thereafter as we were seated oposite the kitchen entrance we were party to numerous verabl attacks on the staff as to there performance and how they should all be replaced!!!! in my opinion the staff new there roles well and executed them professionaly. To lambast staff in front of guests lack professionalisim and somewhat remaniescent of Faulty Towers

The old fashioned attention to service and detail. The rooms wer beautifully presented as were all other areas of the hotel. It is close to all rail links and shopping and a wide range of dining out experiences are just a walk away. We will deffinately stay again.

Rooms were a little too hot.

Very personal service and cosy, intimate feel

I felt as if I was a guest in a private country house. The hotel is amazingly 'English' in every way .... so much nicer than a Hotel 'chain'!!! The service was personal but not in the slightest intrusive. I chose to stay in the Hotel to be close to my 90 year old mother, who was undergoing an operation for bowel cancer at Sister Agnes Hospital. How wonderful it was to return to the Hotel after a stressful day, to a welcoming smile from the Concierge/Porter, a comfortable room and a hot meal from Room Service. Thank you, Durrants, for helping me keep my sanity. Although British to the core, I presently live in Australia and will be reccommending your Hotel to all my friends! And depend on it ... I will be back!!!

Location and comfort was very good

In must comment on the porters who were excellent - very polite and extremely helpful

Very friendlly , warm hotel.

Comfort, location and superb staff.

No heating In the bathroom

Peaceful

Poor organisation at breakfast, disorganised, a tip for you as a non American you have a large number of us people just give the a jug of iced water on every table. It will save time and make them happy. get the coffee machine working or get a back up. Thanks

Staying at Durrants for the 4th time was like returning home. It has a very comfortable feel to it. Doesnt feel like a hotel. Staff are exceptional. I booked 2 rooms and was delighted that they allowed a peaceful nights sleep - not always possible in London, especially in such a central location Cant wait to return. They managed to store my daughters bike, too.

Air conditioning wasn't working. Windows were in bad condition, keeping the room constantly cold. Hotel is very overpriced having in mind low level of service and room quality.

A beautiful old-fashioned English hotel, with modern facilities and excellent service - the best of both worlds. The location was superb for shopping and in a lovely neighbourhood of London for eating and with good access to public transport. We thoroughly enjoyed our stay and would definitely go back!