Durrants Hotel  

The porters are really nice & helpful.

Don't stay here unless you like uncomfortable beds, rude receptionists and lack of information. We were not told about breakfast facilities if required, wake up call, how to check out or the bar opening times, which are not as we were eventually told. Beware they don't just take a deposit for any extras they take an extra 50quid per night, which you will discover afterwards this is not information they volunteer but as the manager stated when we complained, they don't tell the guests everything they need to know!!

Polite staff, great location, room was smart and clean

Only issue was no table available at breakfast, we had to sit at the bar, but not their fault we all wanted to eat at the same time!

It was lovely

I wasn't amused to pay 10 pounds a day using internet!

Very suitable for the purpose of our visit to London. We were only two or three streets away from our appointment destination. All members of staff were courteous and helpful. We will use the hotel again if we need to return to London at another time and will recommend the hotel to our friends in the uk and abroad. The decor of the hotel was much appreciated. Hazel & Cedric Richardson

The business mans club atmosphere was exactly as we expected. The location was perfect as we were attending a function at the Wallace Collection during the evening of check in. Decoration was functional and pleasing to the eye and the serving staff in all capacities were pleasant and helpful. We only ate Breakfast but it was well prepared and presented and did not have one of those abominal buffets that we are told is for the benefit of the customer, so well done for that.

The room was very small for two and the bathroom was tired, we could not get the television to work in spite of complaining (not a big issue) The breakfast Maitre D was not the most accommadating individual ( a dutchman I believe. His idea of service was to look at you on entering the restaurant and very reluctant to come forward and show one to a table. Thereafter as we were seated oposite the kitchen entrance we were party to numerous verabl attacks on the staff as to there performance and how they should all be replaced!!!! in my opinion the staff new there roles well and executed them professionaly. To lambast staff in front of guests lack professionalisim and somewhat remaniescent of Faulty Towers

Excellent location

We have not stayed in Durrants Hotel for some years but there was a period in our lives when we stayed with you very frequently and happily.We were delighted to find things similar but improved, particularly the size of our bedroom and excellent bathroom. The staff, as in the old days, very helpful and pleasant and we thoroughly enjoyed our short stay - thank you.

These are not complaints but valid comments - when we arrived, the receptionist found it difficult to comprehend that our daughter had ordered champagne for us - I think because she had done so in her married name which, not unusually, is different to ours. The bar man seemed to have some trouble in understanding that there was pre-paid champagne for us also. Is this such an unusual event?

Excellent fanatastic

Location is very good. Staff were fine and friendly. Good value (for London).

Very tired in places. Rooms are quite old fashioned. My room, 301, had a view of a brick wall.

The very friendly family atmosphere. Lovel small general lounges and bar very comfortable. Very welcoming and helpful staff

Bedrooms are a little small

Lovely country house feel right in the heart of London, delightful cosy little bar with log fire and we had a pleasant comfortable bedroom.

Very poor food, the soup tasted of flour and water, the beef sandwich was very poorly presented and piled full of horseradish on both sides of the beef. The breakfast porridge was very thin, the fruit salad was just cubed apple and melon without any exotic fruits and the toast was cheap sliced bread and soggy.

Very reaxed and comfortable feel to the place. Everything worked!

No tea making facilities. Missed my early morning cuppa! A small thing but it would make me think twice before booking again. A shame