Durrants Hotel  

Интерьер и персонал. Кухню не пробовали, так как в стоимость проживания завтрак не входил, что странно. Предпочитали завтракать в кафе и ресторанчиках расположенных поблизости.

Неудобный душ со стационарной штангой, которая не регулируется по высоте. На гибком шланге было бы лучше.

The porters are really nice & helpful.

Don't stay here unless you like uncomfortable beds, rude receptionists and lack of information. We were not told about breakfast facilities if required, wake up call, how to check out or the bar opening times, which are not as we were eventually told. Beware they don't just take a deposit for any extras they take an extra 50quid per night, which you will discover afterwards this is not information they volunteer but as the manager stated when we complained, they don't tell the guests everything they need to know!!

Polite staff, great location, room was smart and clean

Only issue was no table available at breakfast, we had to sit at the bar, but not their fault we all wanted to eat at the same time!

It was lovely

I wasn't amused to pay 10 pounds a day using internet!

Very suitable for the purpose of our visit to London. We were only two or three streets away from our appointment destination. All members of staff were courteous and helpful. We will use the hotel again if we need to return to London at another time and will recommend the hotel to our friends in the uk and abroad. The decor of the hotel was much appreciated. Hazel & Cedric Richardson

The business mans club atmosphere was exactly as we expected. The location was perfect as we were attending a function at the Wallace Collection during the evening of check in. Decoration was functional and pleasing to the eye and the serving staff in all capacities were pleasant and helpful. We only ate Breakfast but it was well prepared and presented and did not have one of those abominal buffets that we are told is for the benefit of the customer, so well done for that.

The room was very small for two and the bathroom was tired, we could not get the television to work in spite of complaining (not a big issue) The breakfast Maitre D was not the most accommadating individual ( a dutchman I believe. His idea of service was to look at you on entering the restaurant and very reluctant to come forward and show one to a table. Thereafter as we were seated oposite the kitchen entrance we were party to numerous verabl attacks on the staff as to there performance and how they should all be replaced!!!! in my opinion the staff new there roles well and executed them professionaly. To lambast staff in front of guests lack professionalisim and somewhat remaniescent of Faulty Towers

Beautiful reception area, bar areas, dining room. I had one of the recently refurbished rooms which was lovely.

Would have liked some tea and coffee making facilities, dressing gown and hotter water for my shower.

Room was small and noisy from heating system

Unique, timeless comfort, old fashioned values, escape back in time but to a very comfortable place. I have consistently praised this hotel. It's not for people looking for cutting edge design or the anonimity of some of the chain hotels but is ideal for people looking for charm, individualism and something a bit more personal.

I have stayed several times before. This time I booked via bookings.com because the rate that was being offered was so much better than the hotel direct. However, this time the room was on the third floor and was smaller than usual, but still comfortable, had no view and was quite noisy (hotel extractor fan, people bottling up etc.). If I had paid full price I would not have been happy! Being the weekend the hotel was half empty and it's a pity they still had to use rooms that are at the bottom end of their offer. I hope these rooms aren't reserved for those booking via web agents. Only real complaint is the addition of 15% service charge on drinks. Bit naughty when there is no service I.nvolved as such. Still a nice hotel though.

We found the rooms to be surprisingly basic, and the breakfasts poor

Old fashioned atmosphere

Some rooms are very small

Beautiful room - Very comfortable! Very nice area, just in front of Wallace museum. Hotel with a very good design, cosy...

Staff not very pleasant, specially reception... Grooms are very nice! No possibility to drink a tea in the room... so strange in London...