Durrant House Hotel  

I booked the Durrant on the view of the internet advert. I made a mistake on the booking date and called Booking.com customer services, a very professional man named Ray assisted me with my booking and commented on the hotel as looking very nice. On arrival at the Durrant Hotel the first impressions is that the Hotel is "very tired" and in need of modernisation. However it appeared to have a clientele of coach trips for elderly people. We checked in and was disappointed as the hotel corridor's and bedrooms 2 of which were located on 2 different floors, smelt of mould and bad cabbage !! This was a very unpleasant stay for our group of four. We had arrived after 6pm and attempted to find alternative accommodation, without success we returned to the Hotel Durrant to find the reception closed !! We ordered 2 Calypso coffees , 1 beer and 1 Brandy & coke. We could not drink any as the coffee's had not been made properly and were like tar! The beer and coke was flat, we assumed the pumps need cleaning. !! !! We left all 4 drinks. The beds had No mattress protectors, we sleep with the window wide open because of the smell of mouldy carpets We could not wait to get up and check out ! The cost was £80 per twin room including breakfast. There is No Way we would eat in the hotel. A very expensive bad experience. The Durrant Hotel should not be rated a 4 star. We late checked into a fauloud 3 star Devon Hotel which was spotlessly clean for £ 69 I would recommend the hotel !! Very disappointed regarding our stay at the Durrant Hotel

Please see above as. I would like to make a complaint regarding our stay at The Durrant Hotel I would not recommend this hotel as a 4 star Hotel. We wasted £160.00

Convenient for our purpose. Bar food good.

Reception greeting was not encouraging. Receptionist could not smile and make us feel welcome. Amateurish restaurant service with serious traing for manager and staff required as it lets down the basic quality of the hotel

If anything?? Danerous light fixtures for one plus the filthy shower walls had not been clean for a while.!` Plus a wall/plug socket that was u,S. Dont use room 111 . I would only stay here again if I had a different room!!

I have vast experience of staying in many hotels for over 30 years (ranging from 2 star to 5 star) and this is without doubt the worst hotel I have stayed in! To summarise: - Our hotel room smelled and our 2nd floor landing smelled of the food being cooked in the kitchens - One of the main reasons I booked this hotel was for the gym / spa / billiards advertised. The gym was very poor. Most of the cardio/running machines were broken, and the few that did work were very old/wobbly. The 2 weight machines didnt have seats on whish is very dangerous! I told the receptionist and she said she had never even been up to the Gym! The Billiards is actually a pool table located on the 2nd floor landing very close to our hotel room - thank god no one used it as it would have disturbed us and the other people in their hotel rooms close to this table! We didn't even want to venture in to the Spa after this experience! - The full english breakfast was poor and must have been microwaved as every item was red hot - not in a cooked way - it was definitely heated up! - The outside of the hotel is very run down and desperately in need of painting. The pool / garden was in a very poor / messy state too - I understanding it is winter, but we were all overlooking the pool / garden and there were sun beds scattered all messy over the place and the pool was filthy (the pool water was green, and the water feature above had black water!) - The waiter in the bar was miserable. - Shower continuously turning from hot and cold - The web site is very misleading - the reception area / dining room / bar looks great on the web - but the whole area is covered in billboards/posters/signs and nothing like the real thing A shocking experience and in my opinion the hotel should be downgraded to 1 or 2 star!

Everything we needed was in room. Clean and comfortable. Breakfast very well cooked and the staff very helpful. Excellent views Very convenient for Bideford and beaches.

The lift was so slow. It was quicker to walk up the stairs. No light over the pool table.

The reception area was fantastic, the staff are all freindly and will aways assist, the food at the reserant was well presented and the meal was all fresh food. The price of the meals as well as the stay was very reasonable for the standard of the hotel.

Great value for for money. Great food at very reasonable price. Recommended

Dark appearance Has been updated in some areas but with little thought

No hot water in the morning, hotel looked shabby.

I booked the Durrant from the internet. I was really impressed with the Hotel. The room was spacious and very clean and comfortable.We booked a meal in the Restaurant which was first class. We had a very nice stay and wish it could have been longer. We will definately go again. AAA+++++

First impression !

Rooms not finished well! Very dirty outside bedroom window!!

The hotel is a good example of an older traditional English semi rural 4 star, and thats not at all a criticism. It does everything very well, and we very much enjoyed our long weekend there. The food was excellent as were the rooms. The staff were always courteous and helpful and efficient. We will stay there again on any visit to the area.