Menzies East Cliff Court  

After resolving mix up in booking upgraded to seaview with balcony,other rooms are dated and views poor. Two staff in particular Tom & Amish should be recognised for their professional service,would be nice to hear this has been acknowledged.

Short staffed & when there are parties guests suffer from lack of facilities

The staff were very helpful and friendly. Service was excellent. Good food. Have now been there 4 times over many years and still enjoy staying there.

Staff were very good and helpful, if a it short-handed on occasions. The assistant manager was notably very helpful and helped me use the internet when I had laptop problems

A little more colour in the rooms would help create a welcoming atmosphere

Beautiful cliff top position - great views. My room was at the back - paid less - so expected this.

The staff were very friendly and helpful.

Had to change rooms because the toilet didn't flush. In the new room the shower was very hot because the pressure on the cold water was low, so had to be run on a trickle.

First time visitor to bournemouth and will be coming back to this hotel. Rooms are very nice, spacious, warm and clean, food is excellent and staff are very pleasant.

Location was exactly what we needed.Staff were very friendly and are a credit to you.

The staff were exceptional, they were helpful , obliging, efficient and enhanced our stay at the hotel. The location and rooms were excellent My elderly mother came with us and was delighted with the hotel and service.

Air conditioning in the room would have been useful, however as we had a balcony we were able to sit out and leave the door open

we were able to use the leisure facilities in the Menzies hotel next door - the outdoor pool is really stunning. This was mentioned at reception but really without any helpful information. Breakfast was nice, the hotel is very near the heart of Bournemouth.

Over 2 weeks before our stay, I received a phone call asking the ages of the 2 children who were sharing the room. I was surprised, therefore, when our check in receipt stated only 2 guests. Only the double bed was prepared, with no other bedding for the 1 other bed ( sofa bed). Reception happened to call so I explained the situation, we then received a succession of housekeeping staff in and out of the room whilst my husband was trying to change (!). an extra zed bed was installed, but my husband noticed it was broken. we called the staff back, they replaced it with a very saggy forlorn model. In the bathroom both the shower screen and the tap/shower selection switch had both obviously ceased to function some time ago and the sink overflow hole was quite grubby. Not what I would expect from a 4 star hotel...

the location, help with parking during Bournemouth airshow, one night manager was friendly and helpful

generally low level of service over the weekend e.g. rubbish bags left outside bedrooms containing old food and pizza boxes, strange smell in one of the corridors leading to our room that persisted for about two days (blocked loo in bedroom or stale milk spilt on carpet and not cleaned?). General sense that there was little management oversight during the weekend and staff not especially motivated (e.g. previous drinks and food not cleared from tables in bar / lounge during the evening though staff were not busy). Staff not trained or forgetful (e.g. cleaner barged into room without knocking)

Location was great

Staff took ages at reception and room was expensive for what it was.

It was a big room, view of the ocean and very comfortable. We had dinner in the restaurant and found the whole experience very good. It was all good value for money and the staff were very happy to help wherever possible.

The hotel is a looking a little tired in places but still a nice place to stay. I would definitely recommend it.