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Mercure Eastgate Oxford
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7.3
Top
Based on
98
reviews
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Show scores of: |
Individual guest reviews
Reviews are ordered by language and date with a maximum of 25 reviews
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Anonymous
Group
United Kingdom
July 8, 2009
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Excellent location - but then that is reflected in the price! It was perfect for our particular needs , a family wedding group. |
7.5 |
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Adrian
Family with older children
Cheltenham,
United Kingdom
July 8, 2009
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Very comfortable bed linen. Location. The price of the rooms (£179 + £169), was simply outrageous. The staff were surly to the point of being rude; the barstaff were utterly hopeless; the rates didn't include breakfast and there was not a word of thanks offered when I paid the enormous bill. They overcharged me at the bar too. For this sort of money I expect service and respect. Neither was apparent. Quite, quite disgraceful. |
4.5 |
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Peter
Solo traveller
Cardiff,
United Kingdom
July 5, 2009
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Air conditioning on a very hot day. Comfortable room. Helpful staff. Convenient location. Slight disadvantage of valet parking because car park is cramped but for central Oxford the parking itself was an advantage. |
9 |
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Jagjit
Solo traveller
Bangalore,
India
July 3, 2009
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Clean, pleasant bathroom. Good house-keeping effort. Great location. 1. The scaffolding outside the room 2. No ashtray provided in what was a smoking room 3. TV programmes indicated as available were in fact not available & the reception quality was awful. 4. At he very least mineral water should be provided in the mini-bar - it was empty |
7.5 |
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Rodney
Mature couple
BATH,
United Kingdom
July 1, 2009
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A general feeling of things being pretty well under control. Central position, at least for our purposes. Friendly and helpful reception staff on arrival and departure. The upgrade works, particularly in the bedrooms (we have known the Eastgate for nearly 50 years). Excellent breakfast. Dead lightbulb over wash handbasin, unacceptable at this pretty steep tariff. Again,prescriptive timing for access and departure unusual for this category. Frenchstyle service a little cool for some, maybe, but this is accor, and we found it correct enough - it simply lacks warmth. it's a city hotel though and we only stayed one night. Non-smoking room requested on booking. Smoking room allocated, without apology. |
7.5 |
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Anonymous
Young couple
Cyprus
June 29, 2009
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Wireless internet, large rooms, clean and new, proximity to city centre. No elevator to our rooms, very poor reception staff (except for one young man who was helpful), poor service at breakfasts. Two separate taps in the washbasin - highly irritating for non-Brits. |
7 |
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Robert
Solo traveller
Jonkoping,
Sweden
June 27, 2009
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This reviewer provided a score but did not have any comments |
8.5 |
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Anonymous
Young couple
United Kingdom
June 17, 2009
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Free flapjacks Staff not on duty when I arrived - had to wait outside in cold for ten minutes |
7 |
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Kenneth
Solo traveller
Arlington, VA,
United States of America
June 15, 2009
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Good breakfast. |
7 |
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Caroline
Solo traveller
Bristol,
United Kingdom
June 15, 2009
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Pleasant overworked dining room staff. Helpful manager (when I complained!).Perfect situation in city. Over-priced and pretentious. Very uncomfy mattress in my "newly-refurbished deluxe room" which I had forked out for as it was a stressful visit with an adult son in hospital. Important wake-up call forgotten. Food limited, not veggie-friendly at all, and room service involved a palaver..an hour's wait and the poor waiter had to carry an incredibly heavy slate platter (why?..."lifestyle"..?? |
4.5 |
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Simon
Mature couple
London,
United Kingdom
June 10, 2009
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Comfortable bed. Good facilities in the room. Close to city centre. On arrival they told us there had been an error and we would have to transfer to another hotel. The young man on reception was not apologetic nor very communicative. He spent 10 minutes phoning other hotels, none of which had a room for us. Eventually he said he had found a room for us at Mercure Eastgate after all. |
6.5 |
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Terry
Family with older children
halesowen, west midlands,
United Kingdom
June 7, 2009
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central location. convienience. parking. |
7.5 |
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Anonymous
Solo traveller
United Kingdom
June 2, 2009
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Good bed and linen; cleanliness Unfriendly staff;poorly equipped bathroom;late start to breakfast; excessive price (rather usual in UK!) |
6.5 |
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Stephen
Mature couple
Bewdley,
United Kingdom
May 27, 2009
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Good overall standard nicely decorated and maintained Reception staff a bit off hand and the waitress at breakfast on Sunday obviously wished she were elsewere |
7 |
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Judith
Mature couple
Peterborough,
United Kingdom
May 27, 2009
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This reviewer provided a score but did not have any comments |
7.5 |
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David
Mature couple
Hassocks,
United Kingdom
May 26, 2009
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very brief stay. Comfortable and enjoyable. |
8 |
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Avid
Family with older children
Toronto,
Canada
May 13, 2009
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ed at some of the most expensive five star hotels in the world i.e.,Four Season,Ritz, Oberoi some of which were ranked as best in the world by Conde Nast. I think one of my favorite Hotels is the Eastgate Hotel in Oxford. No Spa |
10 |
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Linda
Family with older children
London,
United Kingdom
May 7, 2009
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Nice room, well decorated, very convenient location, nice restaurant and good breakfast, convenient car parking, good quality feel. Slightly small room but not really a problem. |
8 |
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Anonymous
Young couple
United States of America
May 7, 2009
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Friendly, young staff; great location, comfortable rooms. Although I had put the 'relax' thing on the outside of the door; certain hotel staff kept on coming in thinking I had forgot it there and gone out. This was a bit annoying. Also, their laundry facility is closed on Sundays, or weekends, and holidays. |
9.5 |
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Tatjana
Family with young children
Tallinn,
Estonia
May 6, 2009
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This reviewer provided a score but did not have any comments |
9.5 |
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Kathryn
Mature couple
TASCOTT,
Australia
May 2, 2009
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Reception was friendly, location great Wireless internet was not working and staff were not attentive re fixing the problem |
7 |
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Deborah
Mature couple
Bristol,
United Kingdom
April 29, 2009
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location The noise from the foor above woke us up at 6 in the morning we could only presume that the floor above us is ocupied by the staff. There footsteps caused the disubance |
7 |
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Jane
Mature couple
Liss,
United Kingdom
April 23, 2009
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The hotel was centrally located Staff helpful and the accomodation was very good. The breakfast was excellent and set us up for the day. We had been invited to a parents dinner by our son's college and the night porter very kindly opened the bar for our friends when we returned from the dinner so we could all have a night cap. This was much appreciated by all and rounded off an excellent evening. |
10 |
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J
Mature couple
Hale Altrincham Cheshire,
United Kingdom
April 23, 2009
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Very comfortable room. Central position. The restaurant was well designed. Helpful staff. |
7.5 |
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Nigel
Mature couple
Sudbury,
United Kingdom
April 22, 2009
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Helpful bar & reception staff. Convenient location for Oxford centre and colleges. Breakfast cold on day 1. Parking a bit restricted. Room a bit small for the price. |
7.5 |
The guest reviews express the personal opinions of Booking.com customers who filled out a questionaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com.
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