Eastwell Manor Hotel, Spa & Golf  

great location, stunning building, very peaceful, tasty breakfast, excellent value.

nothing!

The building and setting. service on the whole good. Breakfast was excellent. Spa very good.

Food was excellent but only enough for a mouse.

Rooms were spacious with fabulous views. The grounds were stunning. Reception and bar staff were excellent. Overall we had a great break and we would return. For a 4* venue it's fabulous but would like to see them make it through to a 5* venue

Food was overpriced for level. Would expect mitchelin star food at that level of pricing in the main restaurant. The service wasn't great in the restaurant either. Staff were rushed off of their feet and not refreshing drinks or serving tables in reasonable time frames expected at this level.

Location; views, character, some excellent and friendly staff in the dining rooms, leisure facilities, kitchens, and housekeeping - friendly and welcoming. A fabulous wedding and wedding reception.

The Reception staff, and bar staff were amongst the poorest we have come across. Their attitude was abrupt and in both cases, gave the strong impression that, as guests, we were not welcome. Reception, especially, both on arrival and departure verged on rude. On the Sunday, we paid for an overpriced coffee with cold milk, and were given nuts to eat with it. On leaving the bar, two staff said privately to each other, 'that was quick' as we left. In the bar and at reception, nobody said farewell nor wished us a good onward journey. All this in contrast to colleagues elsewhere in the hotel, and in contrast from a very different market segment at Brewers Fayre later in that day in Uxbridge where staff could not have been more welcoming. We are in two minds about whether , ever, to return to Eastwell

The beautiful surroundings

The dinner was poor, far to expensive for the tiny portions (cannot see the difference between the lunch menu at half the price and the dinner) tough lamb cutlets....should never happen and then we get charged for after dinner chocolates we never ordered.....

A very relaxing place to stay

Staff were ALL excellent, the building and rooms historical connections. A really relaxing stay.

Loved everything about it. Cottages warm and comfy. Restaurant excellent. Breakfast had everything. Ground and facilities amazing. Best stay of our European trip.

The living room and bar in the hotel

The spa, no hot water in the showers and the matress in the bedroom which was not comfy at all!

The setting, the building, the general ambience and the breakfast

Table d'hote dinner was good quality but a little too old fashioned 'nouvelle cuisine' ie. large plates but with little food on them and therefore over priced. Check out was slow, bathrobes were dirty

Fantastic experience from start to finish

Love it at EASTWELL MANOR..stayed a few times now and it never dissapoints very regal manor house lovely open fires, great food, spa facilities, lots of open countryside, we stayed in the mews cottages very quaint just off m20 easy a access 10/10

Can't fault

The Cottage Mews room very good.

Room was not ready and was asked if we would like a coffee in the bar area which was fine. However it would have been nice if the reception had informed us when it was rather than us have to go and enquire again. Drinks very over priced.

Accoadation Cleaness Helpfully staff Amazing grounds

Nothing,,,,it's a pleasure to see people who have pride and passion in their jobs.

Pool Sheer luxury of property and rooms. Service at breakfast Staff doing room service, polite and helpful

Not enough loungers in pool area for number of guest. Not offered robes had to ask Surly staff in Spa reception

Location very relaxing.

Excellent old world service and atmosphere. Good food and comfort

Nothing

value for money and very comfortable lovely place full of history great mews and rooms. lovely gardens helpful staff just my first choice to to get away to

the fact i cant go again for a while

We loved everything

Lovely country house. Beautiful grounds, first class restaurant.

Excepting that standards like this come at a price I do feel a starter for £18 and bottle of water at £5 is excessive. In general the staff were excellent and faultless with one exception. The young lady in attendance at morning reception should clearly have got her money back from charm school!

Reception, welcome feeling from staff, food, facilities.

The brochure states that the 'Mews Cottages are luxurious. They are not. Clean, yes, also comfortable, tv upstairs and down, plus cooking facilities if you want them, but the decor, curtains, carpet etc were unattractive. A stained stair carpet and peeling wall-paper laft a tatty feeling.

The manor was excellent on all counts; staff, service, food, wine, location, decor, atmosphere, pianist etc. the mid week wonder break is very good value for money

The staff and service at the pavilion did not live up to the manor. The spa reception was inefficient and disinterested, the salon was a mess. The 'product' was good but the unprofessional ism of the staff was unexpected

Relaxed atmosphere. Friendly staff. Good value for money. Superb location.

Our room bedroom was on the small side.

Love it all spa is relaxing and dreams beauty staff are fantastic 5 of my family had an amazing beauty experience my nans first time she is 77 and loved it!

Around the jacuzzi needs a little attention nothing major just a tidy up around the tiles due to water x

Loved the mews cottage, and the complimentary sherry! And Richard of course!

Being told that the light meals in the bar were not being served that evening after we had checked in the afternoon that they were. We did have delicious food in the bar in the end. Next time we'll make sure we're hungry enough for the lovely restaurant menu.