Holiday Inn Express Cambridge  

I stayed at the Holiday Inn Express in Cambridge on Saturday 15th October. My initial thoughts were positive but did not get to our room until around 8pm after a long day sight seeing. The first thing I noticed was the room was located on the first floor, not the ground floor as requested on my booking. At some time in the late/early hours I was awoken by a great deal of noise from what sounded like a large group of men. This also happened fairly early on Sunday morning too. The room was also unbearably hot all night! When I raised all these complaints with the receptionist upon checkout I was told that I should have raised the noise issue at the time - this was the middle of the night and I was half asleep! I was also told that the noise was due to a group of students staying at the hotel for 1 month and she got daily complaints regarding the noise. I did exect some form of compensation for all matters raised but was told that she hoped that I would have better luck next time I stayed. I am a fair customer and 1 thing alone would not warrant a complaint, that is life - but several did impact my stay and would again expect the courtesy of this complaint being recognised. It would deter me from using Holiday Inn again and I do use hotels fairly regularly for both business and pleasure - this is the first time I have complained.

The eco friendly way of thinking. The friendlyness of the staff.

The small tv in the room. The door between the rooms gave the feeling somebody could enter the room every time.

Breakfast was awfull and very poor standard.

Staff were great

It was just great

Comfortable, quiet, good breakfast.

Lobby/bar area was cold.

No hot water to shower with breakfast much the same food all cold for 100 pounds nite never again

Good services.

It seems that there is no retail store nearby.

Comfortable and quiet room, nice breakfast, pleasant staff. Convenient for Cambridge town centre.

Nothing really - it suited our purposes.

Good location for what we needed Very clean - good room layout Friendly staff

Breakfast wasn't that great - it was sufficient although scrambled egg was cold; no marmalade

Beds were very comfy and nice ,clean crisp white bedding. Staff were very helpful and continental breakfast was plentiful with everything being replenished regularly - as well as croissants ,rolls ,brown and white toast there was plenty to chose from fresh fruit,cereals,natural yoghurt, scrambled eggs,sausages and beans or sliced cheese.

Location is slightly on the outskirts requiring a taxi in and out at a cost of £8 -10 per journey.

Standard Holiday Inn accomodation which was good - clean and comfortable.

Although the staff were mostly very helpful, on my way through to breakfast on the day I was checking out, I asked the reception staff to book me a taxi at a specified time. However, my request was met with surprise and the taxi was not ordered until I checked out later in the morning, resulting in a 10 minute delay. I'm not sure why the taxi wasn't booked when I first asked. Not too much of a problem in the end, but frustrating as I almost missed my train.

Value for money

Absence of mini bar in the rooms