Holiday Inn Express Liverpool-Albert Dock  

I loved the location ,only downside was I think you should have subsided parking if your staying at the Express inn

the location great, view from room 203 fantastic

all fine

I have stayed there a number of times it is beautifully located on the albert dock so its not too far of a distance to liverpool one and any other main city shops. The albert dock has a number of different restaurants on offer as well as ther echo arena which is literally over the dock! Romms in the hotel are brill! spacious and fitted with big TV's with built in fee view! ( i have stayed there a number of times and have yet to find a problem with a room) The staff there are very helpful and always have a smile on there face.

The only thing I would say is if you are having breakfast dont leave it till 10mins before they stop serving because the staff are usually quite keen to start taking everything back into the kitchen. I work in a hotel and we would never dream of taking things away untill at least the time given that breakfast is served til! However I should have known better than to go down so close to last service!

Size of room, length of beds and pillows where all plus points. I would stay again and use your other hotels

This is not a complaint because on the whole it was a very good experiance. For the price and location the breakfast was fine, an improvement would be ready made toast and scrap the scrambled eggs as they cannot be kept in good condition successfully they just bring the quality down..

Check in very easy and checking out good.

On leaving we were given a voucher to obtain a reduction in the parking charge at the multi storey car parkwhich was £10 per 24 hour. On arrival we simply parked in the bays opposite the hotel which cost £15.00 per night via a parking meter. It would have been good to have been advised via the website details to park in the multi storey at the reduced cost.

Great Location, clean, comfortable and very good breakfast

Tried to charge us £13 extra for our room when we arrived as my debit card had been declined. This has never happened before and talking to other guests there were six other couples who had the same problem ie their card declined and asked to pay "normal" rate of £65 instead of the £52 we had booked at!! We all had the same "problem" an incorrect expiry date on our cards. I think this needs investigating further as it seemed like a scam to the six couples affected. Luckily all was resolved, but I wonder how many others would pay up?? Apart from that blip it was an excellent stay.

Location was great, staff were great, overall great value for money, I would defiantly stay again.

Proximity to Liverpool Echo Arena.

Liked the old part of the building and that our room overlooked the dock.

Didn't like that even though breakfast was served until 10.30 at weekends - there was not there was not a lot of food left at 10 am - poor selection.

Great location, sensitively converted building and the breakfast was good and included in the price.

We had a great wiew over the sea. Would love to stay there again during summertime. Great location

The Reception is not the first you meet.

It had a great location, rooms are lovely and clean, facilities available were great and the staff were very friendly and helpful.

Hotel was perfectly situated for our visit to Liverpool.Our room was comfortable and warm.The building is a listed grade 1,which we appreciated,and had been modified to suit the needs of hotel guests without taking away the history oozing from the wonderful old brickwork,Well done to the designers.The hotel staff are a very friendly happy group,who greeted us with a smile every time we went to the desk. Thank-you,we enjoyed our stay and plan to visit again. X Mary and Arne Dawson.