Holiday Inn Express Birmingham NEC  

Staff are professional and helpful.

Basis hotel, overpriced for what is on offer. Location was not as per map on Booking.com, it was 1.4km away, near entrance to Airport. Picture on Booking.com is not hotel as I did not see any pond in front with fountain unless it has recently been filled in for a car park. No onsite food (excluding crisps and chocolate bars) if you arrive after 21:30. Reception will call out for takeaway, however food took 40 minutes for a Dominos, was cold when arrived and overpriced.

During our one night stay, the fire alarm went off at approximately 7:30am, resulting in the need for all residents to vacate the hotel to the car park area. The problem was not the vacating, but the fact that on no occasion dis a member of staff give any direction as to where to vacate to, so we just went outside and milled around with all the other residents in the car parks. This remained the case, until the Fire Brigade came and checked things out and it was safe to return inside. At no time did any hotel representative give directions as to where to go or who to see, to give our names and/or room number to, so how they would have known that ALL residents were out and safe beggers belief. This being of particular concern, I feel, where there may have been parents with children and for residents who may have been disabled etc. As it was, it was a bright morning, albeit somewhat chilly, but had this been in the middle of the night, the lack of a coordinated and reassuring response from the on-duty staff, would have done little to engender a feeling of security and safety, for those who may have been half asleep or might just feel fearful of the uncertain circumstances befalling them. Overall, a very poor show all round, in a situation that by it's very nature, demands the highest of clarity, coordination and customer reassurance Of smaller consideration, but nonetheless important when seeking customer sattisfaction, was the fact that, at a later point, there were other issues concerning an unsupervised breakfast area, where several residents needed to ask for plates, cutlery and inform the kitchen that breakfast items had run out and required replenishing. Overall then, A Very Poor Show All Round ... from a Hotel that I am sure, should and probably does on other occasions, do very much better. Alas on the 13th /14th October 2011, for some inexplicable reason this just wasn't to be.

We attendad Crufts Dog Show the hotel was near tha NEC

Shuttle bus was not consistant The price could have been cheaper

Near to the nec, clean standard rooms.

No scrambled eggs at breakfast

Clean & excellent staff. .

Breakfast let down the experience, I would gladly have paid more for a better breakfast : beans and grisly sausages does not cut it!

Good location and attractive price comparing with hotels at the same location and standard.

It was two of us travelling with 10 months old baby. I would not recommend this hotel for families travelling with babies. Travel cot wasn't ready on our late arrival even though we asked for twice. Once while booking and second time by phone. There was only one set of towels. We had to ask for another one. If you need quiet room I believe you need to ask for, as there is no perfect acoustic insulation in each room.

Proximity to station and LG arena and complimentary shuttle bus. Pub next door was a 2 minute walk and they served good quality food.

It was ideally located for the lg Arena.

Having to pay extra for parking.

The staff were very friendly and helpful

We were attending a dog show at the NEC. It was very convenient inasmuch that dogs were accepted. Everything was very efficient, room simple, clean and nice. The staff were friendly and helpful

Although all infomation read in the hotel room said take away menu's were available at reception, the duty manager told us that they were no longer available.

Receptionists were friendly and when we had to have a room change, it was done promptly. The hotel shuttle bus was a good touch and very handy (although it would be helpful if it ran later into the night). The breakfast was very tasty with good choices (hot buffet and continental). Overall, a good stay but only ideal if you are visiting the nec.

Unfortunately, the first room allocated to us was awful. The radiator was not working (and the room was freezing), the window latch was broken and the bedside table was dirty and sticky. The lighting was dark and dingy and the room felt generally uninviting.

the staff

room was adequate but could have been much better,parts of the breakfast menu was not there due to lack of deliveries.