Holiday Inn Express Newport  

Warm freindy clean good service staff exellent a pleasure to stay will be booking and look forward to staying again

The staff were very friendly. We did not realise there were two Holiday Inns in Newport. We went to the wrong one first but had the impression many people did the same thing. Maybe the website could make that clearer. The staff rang the second place straight away to check that we were registered at the second Holiday Inn. The location was a nice quite site but near the Motorway so convenient. The room was comfortable and very clean.

There was no breakfast room service which was not good. Maybe that could be clearer on he website. The breakfast croissant had been heated for a very long time so had solid bottom halves which were not edible. The Holiday Inn system for charging for WIFI in your room is becoming rather out of date compared with other hotel services.

It was close to the family we were visiting

No comfortable chair and bed was small and quite hard.

Its easy to find,in a business park just off the m4 at junction 28, offering a large car park and decent pub next door. Asda is about 1/2 ml away, across the junction, for petrol etc. Great for a one night stop or base for visiting area. Dont expect luxury, it good, no frills. We booked a disabled room, wetroom good, lots of handrails, towels dreadful. Heating caused us problems, took long time to warm up. If you aren't bothered for a few miles pay the bit extra and stay at the Hampton by Hilton on junction 23a - much better value for money.

We booked a disabled room as I have mobility problems. At one point I staggered a bit in the room, went to sit on the bed and it moved away from me! I had to be careful not to lean on it as the simplest knock pushed it across the room. Think what it would be like transferring from a wheel chair! It needs to be locked down especially in a designated disabled room. The complimentary breakfast was a farce - just a big scrum. We stayed over a bank holiday, there were no seats, tables were not cleared. The space where food was laid out was so small only 3 or 4 could access it at any time. The coffee machine (instant) was slow, only one cup at a time, as was the toaster so people were waiting around blocking access to the hot food stand! There were no trays so it meant several trips back and forth when you did get a seat, adding to the scrum.

Convenient ocation, included breakfast, and availability of good meal for evenng on site

Pillows and bed not as comfortable as last time

The personels were ruff

The location was perfect. We were able to drop off the motorway and find the hotel very quickly and after a long drive that was very important. The pub next door was excellent for dinner, as well.

The hotel is value for money, situated in a quiet and romantic enviroment. The facilities are adequate and standard. You will not want to leave at the end of your stay.

No wifi

Hotel is in a great location - near newport, and the village of bassaleg. I think that it is great that breakfast is included in the price - great when you have kids with you. Staff are always helpful and frendly

The towels that are provided could do with been a bit bigger

Clean and comfortable rooms. Excellent staff. Great location for our needs. Excellent value.

Very ordinary (basic) breakfast. Beds are double but not huge, and a bit on the hard side for me. I experienced bachache for the fisrt time in years over the 2 night stay.

We were going to the Millennium Stadium for a Wales rugby match. It is ideally positioned for that. Also, the Dragonfly pub/restaurant adjacent is excellent value for money; but be sure and book at weekends.

Bath towels too small and extractor in bathroom didn't work too well