Eden Plaza

El personal era bastante atento y comunicativo. Ante las quejas reaccionaban bien. Era lo mejor del hotel.

La habitacion y sobre todo el baño. Tuve que quejarme porque las habitaciones no se parecen en nada a la de la foto de publicidad. Hay humedad, suciedad y olor a podrido por todas partes. La cama era muy pequeña para ser doble y tenia todos los muelles fuera. Me levantaba siempre con un dolor de espalda horrible. Hay mucho ruido de la calle. Era imposible descansar bien.

Habitaciones excesivamente pequeñas y antiguas. No se corresponde calidad con precio.

very pleasant and willing staff

location which is why we chose it

Only one panel of double glazing in room 309 the other half was missing and the traffic noise and sirens made sleep impossible, the water in the sink in bathroom was really slow going down so sink was always dirty and left luggage room was unsecured and no receipt or anything - didn't expect to find our cases when we went back and we would never stay there again.

Location was good for Royal Albert Hall, Kensington and Knightsbridge.

Decor was shabby, room was clean but very basic - no furniture at all except bed!

Very kind staff.

Room was cold, neighbors were loud, room was ditry, bed uncomfortable, no shampoo, hard to find.

good friendly staff

small basement single room very cramped. Will book double romm next time.

The proximity to the Royal Albert Hall and other central London attractions alied to good transport links

The Hotel is very tired and needs a complete overhaul, our roomwas extremely small, not very clean and it would be hard to guess when the windows, which would not close properly were last cleaned. The wall behind the bed was damp and on the second night the toilet leaked and flooded the bathroom.

External presentation of building was good, very much in line with the rest of the hotels along the road, staff were friendly

Inside the lift was unclean beyond description, it seemed that people had forgotten what a hoover was for.

I guess you get what you pay for!!

The person behind the counter, the lobby, the room was dirty and we had to change the walls were filthy and the thin sheet laid on the bare mattress...yuk

No fleas. The room looked safe and reasonably clean. It even had a TV!

Broken things were present when I arrived, and were not fixed after complain. These were the bathroom light and the shower holder (the piece that holds the shower and allows you to put it in different positions). I honestly can't get accostumed to hotel prices in England! It is incredible how much a hotel charges for a 3m2 area, just with a bed and a shower.

location