The Edgbaston Palace Hotel    

Very clean. I have an elderly companion and the room in the groundfloor is very accessible.

price

nothing

Food, lots of parking

Hotel is tired and unkempt. Wires exposed in open light socket in passage way. Smoke alarm removed from room with wires exposed. Passage carpets dirty (2 days) without being vacuumed.Shower in room poor pressure

Clean and basic, fine for an overnight stay and location convenient for my purposes with excellent parking

Breakfast seemed a bit overpriced, but then I didn't have it!

Location

The rule book ie no food in room etc Had to change room 3 times due to faults

Good location. Very friendly staff, Good value for money.

Too much daylight in to the room though vents are closed.

Breakfast was ok.

The shabbiness of reception, the off-handedness of the receptionist, the fact that my room was not serviced and no apology was offered.

the location and adjacent parking

The fact that we were checked into a room that hadn't been serviced (used duvet and towels etc.)

staff very helpful

no lifts

Staff very friendly and helpful

Nothing

The room was clean and the beds were comfortable. The hotel was in a convenient location.The staff were friendly and it had secure parking.

There was not enough complimentary tea and coffee and were not able to provide extra milk when requested.The public areas have the feel of a place that is trying to improve on a limited budget.The back door could do with replacing as this gives the first impression of being run-down.

The staff were friendly. The cleaner was good at her job

It was very noisy through the night

Nothing

Seemed to have refugees staying at the hotel.

Nice situation

Very tatty. Car Park like a rubbish dump. Gt potential as a destination.

slightly seedy overall, tv not working, lights packed up, noisy traffic

Enjoyed everything about my stay comfortable friendly and clean environment will stay again at a future date

Staff very friendly and helpful. I didn't use any of the facilities so can't comment. Very purse friendly for an over night staff :-)

The carpet on the stairs needs replacing - shabby and dirty. Shower had hair in the tray - hand towel also had a very long hair hanging from it. Only had one curtain on the window and the rod was missing on the blind so unable to open them.

This hotel really is the pits, the reviews are correct! The staff are poor with not an ounce of friendliness or professionalism about them. Staying here makes you feel grubby, like the rooms and general environment. Specifically, if you are looking for a shower then go elsewhere due to the lack of water pressure. Didn't have breakfast due to the terrible reviews so cannot comment on that. Please please stay away, a hotel like this cannot keep its 3 star rating.

Not a great deal , plenty of sachets of coffee in room ,

The receptionist on arrival couldn't even be bothered to acknowledge the I was stood at desk waiting to be greeted , a simple " I will be with you in a minute " would of been nice, instead we basically had the riot act read to use about the rules of the hotel, we won't be staying there again , drinks expensive , very poor low water pressure at shower ,

Convenient

The staff was polite and efficient, the single room I occupied, though quite small, was very clean and the bed was extremely comfortable. Moreover, the tea and coffee facilities was very good. I would definitely go back there.

friendly staff

When requested to change a bulb that had gone not done. Car park and courtyard not cleared of snow, wet feet going for meals. Had to dig myself out of car park due to snow not being cleared. Outside door to rooms unable to securely close

Size of the room and cleanliness.

We had the most uncomfortable mattress possible, every spring stabbed you in the back. I even tried sleeping on top of the duvet to soften it but was to cold. Tried to put towels over the worst of the springs. Complained to reception.

Nice, clean room. Good value and location. Friendly staff.

Walls are thin so some noise

location on site parking the fact that our son could join us for breakfast both days (at a cost of course) able to watch TV in reception

The first room we were offered smelt of cigarette smoke even though the hotel is non smoking Our son came to visit us he lives in Birmingham we were told off for allowing him to our room Service in the restaurant was soooo slow no wonder it was empty. pity as food was good.