Edinburgh City Hotel  

Cleanliness and comfort of room and the helpfulness of the staff.

Excellent location and despite being in the heart of the city it was extremely quiet. Staff lovely and very helpful. Will definately stay here again.

The location was excellent, the staff were brilliant and the hotel itself was very atmospheric. We were upgraded to a superior room (at no extra cost) and this made out city break perfect! I cannot fault the service we received and the quality of our room. Thank you.

Nice hotel with very friendly gm and staffs

Hotel was close to the site I was visiting, and also close to the Grassmarket where I went for dinner. Would be an ideal location for a weekend stay, close to Castle. Hotel was in a great building, room was very comfortable and clean, with good facilities. Breakfast was great, and good value too.

Clean and quiet.

The tap was leaking of water. A bit noise at night.

The rooms were newly refurbished and they were lovely and cosy. Also, the night staff Carl was excellent and did everything asked of him by me despite keeping the bar going until all hours in the morning (I do know it is a 24hr bar but people should sleep at some point and i'm sure he had other work to do). Best New Years I have ever had!

The only problem was that the housae keeping lady on 1 occassion came and we were still in, I said to come back at 1 she didn'T. I called the reception to let housekeeping know that we were definitely out of the room by 2pm but again nobody had come to clean the room when we returned at 6pm.

It was in excellent location, the price was unbelievable good. The room was clean and comfortable either for a young couple or family or business stay. The staff was helpful and we even got a christmas card personally signed by the staff, Laurent made us a coffee in the morning, which was excellent and we had a chat, which cheered up our morning. I really enjoyed staying there and if we go again, we will come there and suggest it to our friends. Many thanks for the pleasant stay!!!!! Andrea Nagy and Michele Pirazzzini

It was perfect!!!!

Beautifull rooms... have to say the best cleanest hotel I have stayed in

Bigger bar area would have been nice

The bedrooms were well decorated and clean. The quality of the furnishings were good. There was painting and decorating goin on and the paint fumes affected my partner.

The hotel appeared grossly under staffed and there were more guests than tables and chairs. This meant we were unable to sit together as a family which spoiled it for us. We had arranged a rare family get to gether and this took the pleasure out of our trip. The bar was poorly stafffed.

The room was on the top floor ,modern very clean and comfortable. Within walking distance to pretty much the whole city very close to grass market where there was some nice bars n restaurants(wouldnt recommend heels for this walk as the hill down is very steep.)

The bar was much smaller than it looks in pictures,there was no trained bar person behind bar it was just who ever was at reception at the time who served us,staff could have been better trained got the impression nobody was quiet sure what they where doing but they where friendly, I did not eat in there restaurant so cant comment but menu looked very nice. I got a glass of wine that was completely off but staff had no problem changing drink with no charge.

Rooms very modern, spacious and very clean, hotel staff helpful and friendly.

The hotel is behind Edinburgh castle, which is not really city center. City center and main attractions are at another one side of castle. The hotel is a bit far by walk from a city center. Clean hotel, nice old house. Best value for money, because the price was really low.