Elmbank Hotel And Lodge  

The hotel was not too far outside of city centre, in walking distance, which was why it was selected.

The hotel itself needs a deep clean, we thought it needed more thorough cleaning, much evidence of dust around edges. We were unable to open the window, probably to do with the vegetation on the outside. The modern bathroom was beginning to show signs of not being cleaned correctly which is sad, since such investments are not cheap. We would not stay at this hotel again and certainly would not recommend it to anybody.

Only really saw the bedroom although the lounge and staircase was beautiful. Bedrooms didn't live up to the first impression. In need of updating.

The bathroom was basically a closet

We were extremely disappointed that we were not actually in the hotel but in an annex which we accessed from street so never had opportunity to see actual hotel we choose from pictures on your site!

Hotel was nice, lodge was not.

Hotel was nice, but we were allocated a room in the run down lodge, opposite the hotel, so we had a very good comparison of the difference between the two. The lodge had a musty smell, we had a room, which was obviously the basement, no security over the window, easy access from outside, & we had a water leak in our bedroom. Breakfast was not included, & having been placed in the rundown lodge, we decided not to use the facilities in the hotel. Very disappointed as we could have stayed at a travelodge for less than we paid.

Very relaxing, comfortable and unique decor, in a stately home style. Staff were all pleasant and helpful, restaurant meals were excellent, although limited menu. We will definitely go back.

Location was good for what we required. The hotel had a good atmosphere.

Some of the staff could have been a little friendlier.

How close it was to the race course

The room was very dated and in need of a complete refurb. The bathroom & shower were of very poor quality. The main hotel appeared to be much better but we seemed to be given their worst rooms which was probably due to us booking the hotel late on a busy race weekend!?

The reception staff were very friendly and helpful.

The decor of the rooms resembled that of a 70's porn set! The shower was also temperamental!

Its the second time we have stopped at the Elmbank and both times have been memorable. I would definitely recommend this hotel.

Nothing it was a pleasure to stop there.

A Clean and warm hotel, friendly and helpful staff, in an ideal location just outside the city walls. Perfect

The old world charm.

The facilities could be updated/modernised.

I enjoyed the pleasent staff and the hotel itself was beautiful and had a feel to it like Downton Abbey Would stay again.

Slightly high in price but it was a last minute deal

The room and the whole design of the hotel in which we saw.

One member of reception (the blonde, yorkshire one) was very very rude for supposedly welcoming us to stay at the hotel, however the rest were very kind in making us feel at home. Also the shower was quite cold at one point, this was when the rooms around the same area were using theirs too we were told.