Elmbank Hotel And Lodge

El edificio

La habitación no se corresponde para nada con el edificio y los salones del hotel

I stayed there with my daughter on a weekend shopping trip. After a day shopping and eating out, the lounge with leather sofas, log effect fire, christmas tree and decorations was warm, welcoming and festive. We enjoyed a relaxing drink before retiring to our comfortable beds and had a good night's sleep. We checked out in the morning having had a pleasant and enjoyable stay.

I loved the location, the lounge and ambience downstairs. There was a beautiful fireplace etc. It set a good standard and I thought the room would be as gorgeous as the building, but it was not. The staff met every request we asked for, although it was touch and go at one point whether we were going to be allowed to leave our bags.

The beds were stained and the bed stand that the mattress sat on was ripped and unsightly. The room smelled of smoke when we arrived. The towels were rough to the skin. There were sheets and a blanket which meant that we were cold through the night as the heating was turned off at 11 pm. We were brought blankets but they were old and rough to the skin.

Its character and history, quite a surprise. Staff very friendly.

No blankets or low tog bed covering,for this time of year, dec. Although radiator was on some of the time but not over night, chilly

the staff

the elmbank is just over the mount outside york,far enough from the city but do-able to the micklegate in a fifteen minute stroll

there didn't appear to be any evening meal service (but in fairness we didn't ask)

Close location and allocated room was comfortable.

Lack of parking - slightly chaotic if busy.

The location was good. Just a 20 minute walk from the main shopping area.

The hotel has the potential to be magnificent, and probably was once upon a time, but is in dire need of a facelift. The cleanliness of the room, particularly the bathroom, was not up to a standard I would have expected. Parking is also limited.

Breakfast and location. And price! Have stayed there before and the room assigned on that occasion was much better. Therefore I know that the room I had this time is not necessarily typical.

The room is was assigned was very small (single room no. 251). The decoration was tired. Shower poor. Bathroom very small. Hotel is being refurbished (I think), so hopefully will improve!

The hotel was fine, staff were polite without being intrusive.

The people in the rooms either side came back drunk and noisy in the early hours one night - but I guess that's not the hotel's fault!

the closeness to the city and the lounge area . .

the rooms were cold and the bathroom was mouldy.The people on the reception desk during the day were very off hand

clean rooms and clean towels and bedding everyday

could of had more hot water