Elmbank Hotel And Lodge

Friendly and helpful staff. Lovely buildings. good value for money.

Not having hot water in the evening and then in the morning the water turning cold in the shower.

location

too expensive for standard of hotel

very friendly and helpful staff.

The hotel was warm and comfortable. I aksed for an taxi at 5.50am on the day of departure and the hotel staff were happy to arrange this for me. There was always someone on duty at reception to deal with any problems or requests.

Staff were friendly and helpful.

Room was tired and needs refurb, same for en-suite.

It's within walking distance to York City's tourist spots and high streets. It is also reasonably priced. The staff is very friendly and helpful. The room we got was clean, comfortable and cozy.

The checkout time was at 11.00am which I find is a bit too early, and late checkout is subject to fee.

Lovely Hotel setting .Staff very helpful .Asked to stay in the Hotel but we were placed in the annex at the back.Didnt like this at all.

Staying in the annex when i distinctly booked the main hotel.Tried to charge for dog when it states pets free.

The location was good and gave easy access to the city centre. The bathroom was modern and recently re-fitted.Receptionist was helpful on arrival.

The hotel has an apearance of being tired and dated. This was quite off putting, the public areas were not clean. Staff 'dress' was too informal. The TV was on top of the ward-robe and the ariel had a long trailing lead from the window. It was necessary therefore to stand on a chair to reach and plug in the ariel as it was un-plugged on our arrival. I have no intention of returning or recommending this hotel to friends.Breakfast was poor quality - e.g. tinned fruit

Stayed for wedding reception. Buffet was good and staff were friendly.

Room smelled of damp and was musty. Wallpaper peeling off wall in parts. Good job only stayed for one night.

The hotel staff were lovely, but this was where the good stopped.

We were there for a wedding, the food was awful, everyone on our table left their meals. Our room smelt musty and unclean, white towels were stained yellow. The room was freezing and with only a sheet and top sheet there were no extra blankets. There was no bath and this was not mentioned when booking the room. Always use booking.com but very disappointed with this trip.

It was near to the city centre.

The room was not very clean,the bath was dirty.

Pretty hotel, good value for money. Lovely area with open fire and sofas

Toilets in the ground floor a little grotty. Hotel bar lacked atmosphere

I needed to be close to York station, and this was not only close, but in a pleasant area (next to a famous school, very quiet once the school-day was over) and the online booking rate was good. I absolutely loved the decor of the public rooms, and the historical information provided which explained its architectural importance. The receptionist was very helpful and informative. The staff are happy to do tasks, such as clearing away tea from the lounge, that may not be in their job description, but which contribute to guests' comfort.

The online rate was good, but booking online was difficult. The heating in the bedroom was adequate, but a little stingy. The shower was very good, but the bathroom itself was very cold. The pillows also gave an impression of economy, being on the small and hard side. The cleaner had missed a man's beard-hair in the sink, but had otherwise done a good job, and I felt comfortable using the facilities.