Elsinore Hotel  

The view. Leaving.

This has to be the dirtiest and scruffiest hotel we have ever stayed in.

Good location clean Hotel friendly staff

basic but great value for money, a lovely breakfast and excellent location

We liked the hotel as it was within easy access of the seaside and was extremely clean. The booking in was easy and the staff were very friendly and welcomed me and my daughter with a happy face. The staff ma The breakfast was fabulous and it was nice to see the staff took time to speak to my daughter and that was nie to see. The room was excellent although the tv was still a little fuzzy put I put that down to the signal around the area,.The breakfast was lovely and it was the first time me and my daughter had eaten so it was nice to see her eat lots and enjoy it. As great stay and we promise that we will be booking another stay very soon.

The door on the way out, other than that absolutely nothing it was disgusting!!!!!!!!!!!!!!!!!

The hotel was disgusting, there was human hair (or maybe animal) in clumps on the stairs leading to the rooms, the carpet was also frayed. They were actually in the motion of painting the walls directly outside the room we where suppose to be staying in....... When we asked to be moved they took us to the attic room which was no bigger than a prison cell with a window that was blowing a gale through.... We didnt want to stay in the second room and asked for our money back, to be told they DO NOT REFUND. This is the worse hotel I have ever been to. We would not let our dog stay here it was unclean, scruffy and staff could not really give two hoots if you were satisfied or not just as long as you paid up front. If you ever go do not pay until you have seen your room!

not very much

The position was good for the Town shopping and the conference

The Hotel was very run down, the television didn't work in any of the 3 rooms that we booked and even though they attempted to repair them they still didn't work. When we booked for an evening meal we had to go to another hotel 5 minutes walk away. We asked for early breakfast and didn't get the english breakfast on the last day as they didn't have a chef.

The breakfast is good. The price is excellent. The location very close to the town and opposite the sea is faultless.

Very run down with paint peeling away from walls, bathrooms with faulty taps and showers. Overall needs a make over but very reasonable at £39 for a double with breakfast.

It was cheap, very cheap. Good place to stay if money is tight. Staff were friendly and the bed sheets were clean.

In retrospect, it was just a bit too cheap. Everything is done with the cheapest in mind. However, for the price I got the room they could it no other way.

Good value for money. Breakfast was good and the staff nice.

The bedroom was very small and seemed more for a single person. Also the matress was very uncomfortable. Being an older couple being in the attic was hard work. The bar was out of action for the first night as it was being refurbished. The hotel did not let us in our room until after 3.00pm. I think with it being under new management there were one or two hitches but I'm sure they will be ironed out in time.

no fuss, staff and service very good

no central heating,bathroom light not working,not given room originally booked

Location was only good thing about it!

Arrived at 4pm, no one on reception, eventually after 10 mins receptionist appeared. I wasn't expecting much as only paid £45. Television did not work, went down and complained, receptionist promised to send someone up, 2 hours later still waiting. Went to complain again and then a nice young man tried his best to sort it out. Tried several tv's then freeview boxes from other empty rooms then eventually moved us to another room on a different floor. This room was freezing cold due to the windows being left open as the lower floor was currently being decorated and there was a very strong smell of paint. No extra blankets in room so cold all night in spite of heating on. No kettle so had to go yet again to reception to complain. Cooked breakfast took full 30 minutes to arrive, everyone in dining room sat waiting which was strange as breakfast slot only on for 1 hour according to reception. Would have thought things would be ready before 9.00am. Have to say that staff were very pleasant, just felt incredibly sorry for all the 'stick' they were getting. Chuckled on way out as there was a sign saying that prices had increased due to the new refurbishment. In actual fact they should have been decreased due to the lack of facilities whilst the decorating was going on. Checked out and moved onto travel lodge in Chester city centre- £17.00. Far superior!