Ely House Hotel  

Very warm welcome on arrival and I was upgraded free of charge from a single room to a double which was great.The room was spotlssly clean and the bed really comfortable.

Would have liked a kettle and coffee facilities but that did not spoiul my stay in any way.

Near station

Limited facilities

The rooms were very comfortably basic! And spotlessly clean. Service from the staff was excellent.

The staff were extremely happy and helpful. We had great pleasure chatting with the staff behind the bar of an evening

The staff were very attentive and helpful. Food was fine - not a great choice on menu for evening meal but well cooked and hot. I had an upgrade to a double room which meant that I had more than enough room and it was on the ground floor.

Staff were polite, friendly and efficient. Hotel was located on main road near city centre and close to main events facilities as well as shopping centres etc.

Hotel was full when we arrived and we had a temporary room for one night which was very basic. However, the following day we were moved to another room which was very good, well decorated and comfortable. We would use this hotel again.

Hotel staff is excellent, very nice people, big parking space - free parking, close to city centre, good price per double room, breakfast was hot & good, good coffee, nice atmosphere - I really liked the place where we had breakfast but could be warmer over there, music would be nice with breakfast as well

Hotel needs some renovation, windows are old-dated one glazed with wooden frame like in early 80' and room was very cold + you can hear all noises from the street, room was clean but definitely needs refreshing, the same with bathroom - very cold as windows were not properly sealed - my advice - spend some money for new windows and painting - renovation of hotel and you will have guests through all year - small changes might make you a big profit in future

The staff were wonderful to deal with. The room was extremly well presented and very clean. . Breakfast was also lovely

You could hear a little noise from neighbouring rooms and entrance doors.

Nice small hotel - feels very secure - good carparking and wifi

Friendly welcome and the room was clean.

Basic accomodation with no bath. Breakfast! - it was appalling and very overpriced at £6.50 pp

The staff were friendly and very accomadating; it was easy to get back in after my reception party as there was someone that greeted us at the door just before 12pm which was excellent as this made it easy to get in instead of trying to punch the number code in on door; it definatly saved us messing around with that. Great personal touch!. The room was comfortable, warm, spacious also liked the complementary tea/coffee tray always a great bonus when you stay anywhere and nice flat screen tv so I could enjoy watching some in the morning. Shower was a great temprature. Bed cover is good for summer time as nice and cool but would suggest a thicker one for winter time as it would propably be too cold for winter months. Pillows were ok but would benefit from another white pillow instead of one. Overall a good stay; if asked if would stay again I would.

I don't think there was anything I didn't really like; I thought it was a good nights stay.

Quite close to town centre.

Room was old fashioned and rather tired.Desperately needs updating.Bathroom poor.