Ettington Chase  

Decent Hotel for a short stay.

Seemed to be a staff shortage. Had to wait 15 minutes in a queue to check in. Then had to wait for bar food although staff apologised and offered a free drink.

Myself and my boyfriend had a great time at the Ettington Chase, We checked into the hotel room and the receptionist was very friendly. The room was clean and modern and we were informed of the leisure facilities available and times when breakfast and dinner was served. The food was great with a wide variety of food and beverages to choose from. The leisure facilities were easily accessible and included in the price. I would definitely recommend this hotel to my friends and family.

First impressions: easy parking; friendly and informative staff; up-to- date decor with no chintz, and best of all, there were no 'hotel' smells - dirty upholstery, air fresheners, etc; there was a lift; and the room was clean and smart, with a good shower in bathroom

The beds were poor quality, and one had springs that were visible at the sides - barely covered by thin cotton - no support whatsoever. For this reason alone I wouldn't recommend the hotel. The hairdryer had to have a switch depressed continually, to work (will bring my own next time) There was a lack of shelves and hanging hooks in bathroom - difficult for two people to find space to hang or place towels, clothes, toiletries. Buffet breakfast was basic, and staff had to be 'caught' to order tea/coffee. All these things could be easily remedied - better- quality mattresses, extra hooks and shelves in bathroom, 'normal' hairdryer, a few 'add-ons' for breakfast eg potato cakes, fruit yoghurt, and fresh fruit salad (very important!)

The hotel room was clean and modern. Breakfast was good/

Check in was very poor - kept me waiting for 40 mins. And a whole queue of others. One couple in queue said it happend to them the last time. Walked passed a couple going to our room and heard an unhappy guest tell the manager he was going to sue her for thousands as she had ruined his weekend!.. Whilst the staff were pleasant they appeared to be completely inexperienced/weak in managing customers. When I was being served and a queue of people behind me the receptionist kept answering the phone and getting distracted. She should have let the phone ring and dealt with clients in front of her.

Lovely room. Great pool, sauna and jacuzzi. Friendly, helpful staff. Reaonable price.

Would have liked more pillows in room for bed - one each not enough for us!. Only a little thing but would have liked biscuits with the tea/coffee making facilities.

Quiet relaxed atmosphere staff were helpfull nice room good food at dinner

Breakfast price was excessive

House keeping walked in twice during our one night stay despite booking in and not booking out yet.

Staff were very friendly and obliging nothing too much trouble eg extra tea bags and extra pillows Check in and out was extremely easy and straightforward Facilities excellent liked pool times and the fact that children were only allowed in pool at certain times

Cannot fault Ettington Chase would stay again in future

The food was excellent and the staff were all very polite and friendly!

I have already logged a complaint with the hotel, the service was poor, the facilities within the room were dangerous, wouldnt ever rate it against a travel lodge

Facilities were great

we had a problem with the shower in our room which was cold and took 20 mins to heart up - I complained and was told someone would come and have a look to fix the problem, I was 30 mins to no avail so had to call down to reception again before the manager came up and ran all the taps. Luckily the manager was fab and moved us to another room, unfortunately there were Christmas events on both nights we were there which meant we were kept up the first night by a dj and partygoers being rather loud so not really the relaxing break we were after. After mentioning this to the receptionist things were better on the second night just unfortunate we were in a room about the main entrance/exit so had to listen to all the revellers! With all the facilities on offer - swimming pool/jacuzzi gym I do think they should offer better toiletries below average and no conditioner for hair which after a swim is must.

Very efficient reception staff. Room was large and modern.

Seemed more geared up as a conference/business hotel so not ideal for a romantic getaway.