Premier Inn London Euston  

Staff were very good and very helpful

Close to road but as I always stay here when in London a request a room on the quiet side and I have always got one

the room was way to hot and the windows where screwed shut so not much sleep had.

On the whole the staff were very pleasant and helpful.

I feel that it should be possible to book a specific room prior to arrival. We had to wait 2 hours for a room suitable to our needs becoming available when we arrived at just after noon: this is not acceptable. It meant we had to hang around Euston instead of being able to get on and enjoy what we had planned. Insufficient towels in room, expelair not working properly, soap dispenser not working, poor room lighting. Should be more complimentary tea and coffee. We have stayed at other Premier Inns and feel this one is not quite up to standard.

Efficient, central location and reasonable price.

Lack of a mini bar

Conveniently located near train station ie. King's Cross station. Amenities, shops and other tube ie. Euston station nearby. Breakfast served at the hotel was very healthy and delicious especially the bacon, scrambled eggs, cereals and choices of coffee. Beds and bathroom were very clean. Lifts to my room and it's not crowded on festive periods. Staff were polite and honest in honouring my hotel booking pricing which I have booked months in advance. Checking out was easy and fuss-free too.

Friendly staff, very quick check in and check out, no problems, very good breakfast enough for everyone, bar downstairs, double windows.

Noisy Police cars during new years night. No fridge with beer. One soap was empty.

No big towels. Hot water didn't work a lot of times. TV was broken. Room service never took the plates from the hotel restaurant out of my room.

It was in a very good location, 2 minutes walk from Euston tube station that is very well connected to all the main sightseeing in London. Right at the corner of the hotel there is a Costa cafè, so good quick breakfast right before starting the day (they also have full English breakfast available if you want). They have self-check-in. Very easy and quick to use, so avoids waiting in line to get the room. We did not like our room, and they changed it for us with no problem.

The room was quite small and basic if you consider the price. At the same time, London is very expensive and we were there for New Year's Eve so it is expected.

This is the second time we have visited the Premier Inn at Euston and have found the staff extremely helpful and friendly which is, in our experience, unusual for a city hotel. The beds are comfortable and the room temperature is perfect. Considering its location, this is also a very quiet hotel. We would both use this hotel again and recommend it to others.

We found the shaver point in the Bathroom hard to find. (I feel a little embarrassed even mentioning it!)

Easy quick check in Staff refunded breakfast after our complaint with no fuss Great location Check in staff delightful Costa great when Premier Inn can't provide the breakfast pre paid for!

Had to cancel breakfast we had prepaid for as the queue was horrendous and there was nowhere to sit!!!!! No third towel left in room for the second night, too late when we realised and couldnt phone down to reception as the phone line was dead no ring tone so uinable to use! The chambermaid who cleaned the room prior to our arrival had very bad body odour which I noticed when we walked past her on the corridor hence our room had the same bad odour when we first arrived. Had to open the windows for fresh air.

Location

For the price it charges it does not offer sufficient facilities. 1. No appropriate toiletries 2. No bottle of water 3. No Iron / Iron board - bad for people on a business trip I found it tobe a expensive budget hotel with no frills.

Very clean rooms. Nice lcd tv that didn't jut out from the wall.

Bed was in good condition, but so hard my back hurt every night/day that week. Heating system was nice, but kept resetting to so low that we were freezing. The nice lady that checked us in did everything for me, but my invoice showed uk citizen, so I tried to have the person at reception fix it and he would not. He told me he could re-print it, but that's worthless until he can fix it first. Not sure if it was a system failing, or just his laziness.

Checkin was quick and easy. Location is great for travelling anywhere around the city, St Pancras , Kings Cross and Euston are all within a 5 min walk. Bus service right outside the door and price is good if you can book a little in advance.

Would prefer facility to include charge for wi-fi on hotel bill. Extractor fan in bathroom noisy and ineffective. A better light in main part of room would be better than the locational lighting provided.