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Newest reviews for Holiday Inn Express Liverpool-Knowsley

  • Dorothy
      United Kingdom
    September 9, 2014

    Everything

    Knowing

    9.6

  • Suzanne
      United Kingdom
    September 9, 2014

    Free breakfast

    9.2

  • Adele
      United Kingdom
    August 20, 2014

    Room with disabled facilities

    Being rudely woken at 12.30 A.M. by noisy guests in the next room. My son was so upset by the commotion his carer had to phone my husband and myself in our room to help reassure him. It was a disrupted night for the four of us. We did complain to reception at 1 A.M. and the noise did lesson but unfortunately my son was unable to go back to sleep again, nor did myself or his carer. Subsequently my son was extremely tired and agitated the next morning and did not wish to have breakfast. We decided to abandon our booked trip to Knowsley Safari Park and return home. Reception staff were very nonchalant when we again complained and simply kept repeating there was no note in the book about a complaint to reception at 1.am that morning. Very disappointing indeed.

    7.1

  • Douglas
      United Kingdom
    August 15, 2014

    Good qulity cheap hotel, well located. The best thing about this hotel is the quality and friendliness of there staff, they were very help full and knowledgable willing to do what every they could to make our stay comfprtable.

    9.2

  • Brenda
      United Kingdom
    July 27, 2014

    Nice room, clean.

    No facilities for evening meal

    8.3

  • Anonymous
      United Kingdom
    July 27, 2014

    Hotel was very hot no air con

    6.7

  • Melanie
      United Kingdom
    July 22, 2014

    staff very friendly, clean rooms and quiet location

    Breakfast very poor. Sausages, beans, toast and croissants, no eggs available. Felt like a school canteen. Mattresses on beds rock hard, very uncomfortable nights sleep.

    6.3

  • Andrew
      United Kingdom
    July 21, 2014

    Handy for the motorway, and no problems parking. No messing about.

    Twin room had a small double bed, and a pull down sofa?. It was like sleeping on the floor. Surely a twin should have two proper beds?

    7.5

  • Ken
      United Kingdom
    July 20, 2014

    Very friendly staff, madeus so welcome. Very much at home, we used to live in Prescot

    Nothing to complain about

    9.6

  • Nazir
      United Kingdom
    July 19, 2014

    allocated room for the disabled on arrival even though pre-booked.

    7.1

  • Gary
      United Kingdom
    July 18, 2014

    Everything was ideal from ordering pizza to be delivered to being able to take ice from a machine up to your room for drinks!

    Nothing

    10

  • Anthony
      United Kingdom
    July 18, 2014

    The price was right & the location was right.

    Unfortunately there was a coach full of young cheerleaders staying that night which we was not aware of. They put us in a room right on the middle of these girls who ran up & down the hall all night banging on there friends doors. I hardly slept that night. So the long drive back to London was awful. I did ask the lady on reception why she put us in that room, & alls I got was "sorry for that". Anywhere else would have been better.

    7.5

  • Brian
      United Kingdom
    July 15, 2014

    Relaxed atmosphere

    Would have preferred evening meal availability on weekend.

    8.8

  • Angelina
      United Kingdom
    July 15, 2014

    Friendly and helpful staff. Spacious room. Simple breakfast.

    Understaffed - only two ladies on having to manage reception, bar (which they had to close to do banking) and a large group booking (that went wrong) left us waiting 20 mins to check in. Room was too hot, although a fan was provided.

    6.3

  • Paul
      United Kingdom
    July 13, 2014

    Rooms were good, shower and bathroom. Breakfast choice. Cost.

    Location, no sports facilities (gym), also too hot

    7.1

  • Alan
      United Kingdom
    July 13, 2014

    Excellent friendly staff that could not do enough to help.

    Rooms were very hot

    8.3

  • Wei
      Ireland
    July 6, 2014

    Dropped some cloth to the reception for washing, a nice shirt has gone missing!

    5

  • David
      United Kingdom
    July 6, 2014

    Very convenient situation close to the motorway but problems with traffic noise. Many very practical touches - we particularly liked the simple shower and readily available wi-fi. The room was a good size, the bed large and comfortable - the choice of pillows was a nice touch as was the positioning of the hairdryer beside the large mirror.

    Food seems to be a weak point. The choice at breakfast was limited - one cooked course or continental style. We arrived after 7 p.m. and they had already run out of rice which rather restricted what was available!

    7.9

  • Anonymous
      United Kingdom
    July 4, 2014

    Staff really friendly and helpful

    Shower not powerful enough

    8.3

  • Richard
      United Kingdom
    June 30, 2014

    Clean, welcoming. Value.

    Breakfast quality was disappointing, but..did not detract from overall value.

    7.9

  • Sidney
      United Kingdom
    June 10, 2014

    The price was good considering the high standard of the hotel

    powdered scrambled eggs.

    10

  • Dennis
      Netherlands
    June 4, 2014

    - The Hotel was Good. - Staff was friendly and ready to help every time. - Hotel was clean - Breakfast was good, not many options but the quality was good and there was enough food and drinks every morning

    - The location is to far away from the center. It will cost you 15 pounds to get to the center by taxi and offcourse 15 pound back to the hotel. - There was nothing to do nearby the Hotel

    6.7

  • Julie
      United Kingdom
    May 27, 2014

    Not being told we had to use our debit card as a guarantee we wouldn't trash or damage anything in the room, if we didn't use it we had to leave £60 as a guarentee, didn't like the attitude of the lady on reception

    7.5

  • Paul
      United Kingdom
    May 23, 2014

    the staff most helpful . the location was good for our needs

    10

  • William
      United Kingdom
    May 20, 2014

    All above and particularly the quality of the hotel and the staff

    9.6

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