Holiday Inn Express Portsmouth Gunwharf Quays  

how close it was to the shopping and entertainment.

Location was good and staff friendly. Room was clean and tidy

The breakfast is very poor, the orange juice was horrible and the coffee was from a machine and tasted like it. The eggs and sausage were poor and no bacon. In my opinion a breakfast is important in a hotel, it is the last contact with the hotel you have and leaves a lasting impression. Apart from the bar no other facilities.

Convenience

Thought the breakfast could have been better

The room was clean and the location was excellent

They took the payment from my card twice and took hours and hours of me standing in reception to sort it out while I was accused of lying about having paid for the room in advance . The breakfast was appaling

Location

The room was freezing - took ages to warm up - the control of the heating was poor

Covenient for dockyard and restaurants.

Lighting insufficient to work by, several little lights, no big one. Bed not fixed so rolled across room whenever I sat up to read. Only a basic serve yourself breakfast. It was overpriced, an Ibis or Premier would have been half the price for such a room.

Location was excellent, our son lives in Gosport and we could easily access the Gosport ferry to his home, plenty of choice for eating places, while allowing us all to have a glass of wine. One thing in particular was the reception staff, on arrival and departure, were excellent.

The location was perfect, the breakfast is good.

The mattress was very uncomfortable and in desperate need of being replaced. (The mattress was concave! And therefore I kept rolling into the middle, most uncomfortable)

Receptionist was far to quick to explaining questions I asked him had to ask him to repeat the impression I got was that I was a troublesome customer and unsmiling and not very welcoming

Our room was spotless and the beds were a dream to sleep in. The staff were really helpful and friendly and made us feel very welcome. The hotel is in the best possible location.

The breakfast.

Lovely modern hotel in a fantastic location.

The quality of the cooked breakfast needs improving - poor selection.

The shared parking between the Hotel and the shoppers parking area was perfectly acceptable, and if you arrived at a very busy time and had to park at the furthest point from the Hotel it only involved a five minute walk. The problem was the lack of information both at the Hotel and on thier website as how to gain entry to the parking area. The Hotel does infact have it's own car park/Hotel entrance and this is signed on the roadway leading to the shoppers parking area, not easy to see at a busy time with cars nose to tail. If the sign on the road is seen and the Hotel customer takes that route then it is all to easy to go straight past the Hotel reception, because it is not signed, and into the car parking area , luggage and all. For the sake of a couple of signs and brief instructions on how to gain entry would make the whole process easier. This problem I found was shared by other Hotel users, and with that first impression puts one in the wrong frame of mind with the Hotel at the start of your stay. Once we were in complete with luggage we found the Hotel to be excellent.

Good location for shops and restaurants, good value for money.