Holiday Inn Express Cheltenham Town Centre  

Good location, just a couple of minutes' walk from the town centre. Clean room, comfortable bed, good breakfast. Friendly check-in and check-out.

Bed was comfy, good size room, good bathroom facilities, not a bad price.

Not exactly a problem, but we booked a double room as a (gay) couple, and the room had two beds in it. The main bed was fine for both of us, I just think maybe there could be a better way of specifying when booking whether you want a room for two people sleeping separately or one double bed. The terms 'double' and 'twin' don't really seem to encompass this.

we booked a double room and got a twin room for any reason we didn't understood well. staff was unfriendly saying they didn't have the double room we booked and forced us to stay in the twin. good position in town but not worth the price you pay

Late check-in, helpful staff, spacious room with a sofa.

Paying 4 pounds for 5 minutes on the internet , on the computer in the lobby. Also the quality of the breakfast was poor for the price of the room.

On arrival at the hotel we were greeted with very helpful and friendly staff. The rooms are new, clean, well serviced and provide a choice of pillows. They are of a good standard for a city centre break.

The fan for the heating comes on in the middle of the night even with the heating switched off, I turned this off at the socket at 3am. The tea bags are rubbish, no taste at all.

The rooms were very clean and modern. Staff were so friendly and couldn't do enough to help. Breakfast choices were very good The staff arranged our taxi for us- fantastic service!

Not having its own parking Having to pay £9.50 for parking in a public car park- can the hotel have an arrangement with the car park to get reduced parking for visitors? No mirror on the desk and the mirror by the door was not lit. A lot of guests which we saw whilst waiting for our taxi were going out or going to birthday parties so I think a lot of people use this facility when staying for nights out- a lit mirror by the desk would be very useful.

Normally stay at another hotel when in Cheltenham but as 2 of us were travelling I was attempting to keep costs down. However, read the small print for this hotel. There is no parking so the local ncp has to used (£9.50/day), the internet is extra (I was charged £15 one night and £7 the next) so it all adds upto the price I would normally pay anyway. Personally I wouldn't stay here again, or any other Holiday Inn, never really had a great experience with them on the occasions that I have stopped.

Upon checking in the staff were more than helpful, polite and very friendly. The location was superb.. And the fact we could use 'Fitness First facilities just opposite the Hotel was excellent.. The breakfast was excellent too and a vast choice to choose from. We would definatley be back again and recommend the Hotel to family and friends..

Location excellent for shopping,pubs and restaurants,nice atmosphere in bar area for couples and families,good room facilities and excellent complimentary breakfast-all in all great place to stay couldnt fault it(apart from high bar prices)

Clean public toilet on ground floor and good qulaity Bathroom inside Guest room.

Reasonable hotel to access the whole town, close to the high street and easy to access with near by car park, But services like breakfast, room services are fair or might even be classified as poor, I will noyt recommend this hotel to any one unless the price become less than 50 gbp. The internt service is quite poor with low speed and exepnsive, Hotel managemnet need to review the service and put a reasonable charge.

very helpful and friendly staff rom very clean

Nice spacious and welcoming entrance and bar. Very friendly and welcoming receptionist. Free map of town was very useful. Free newspaper and breakfast news on tv in breakfast room was appreciated. Good location - just what we looking for.

Bed - very cheap and unstable, and small. Mattress - too soft. Staff had no idea where there was a decent pub. Breakfast - cheap ingrediants made it very disappointing. Over priced.