Holiday Inn Express Newcastle Metrocentre  

I like where the hotel is situated, close to Metrocentre for shopping and you have a good selection of places to eat - the hotel is comfortable and relaxing and iam very impressed with the new tower block that they have built as this is where we stayed 6/1/12 - 8/1/12 room T431 overall i really enjoy coming to stay at this hotel considering its the 3rd time i have stayed here Jennifer Shaw

You charge for WIFI in the room , and having a iphone i like to browse the internet wherever i go

Locaiton

Sofa bed was not made up when we checked in at 6pm. Had to go to reception to ask for sheets and make it up ourselves. The double bed was very bouncy and not confortable at all. The room lacked lights. It was very dark and difficulty to see in suitcase.

The mAin reason we stayed at this hotel was because our stay at regents park holiday inn last year was excellent! However after this stay disappointing sums up our feeling of the holiday inn..... The room had a strange smell which impermeated our clothes, most notcible on our return home, the bed was one of the worst beds I hqve slept in and I hqve the experience of bqckpackers hostels to compare it too! , the room service staff tried the door several times even though the do not disturb sign was put on the door, and there was not even an effort among the cleaners to keep quiet, they shouted to each other down the corriders banging the vacuum cleaner off the doors and walls as it was dragged behing them..... I am very disappointed with the hotel in general. However the reception staff couldnt do more for you..... I think in the future I would find it really hard to choose or recommend holiday inn again for myself or others.

Cheerful staff, spacious room. Efficient and cheap.

Very soft bed, and no bacon for breakfast.

Breakfast choices were very limited.

Warm and friendly hotel. This was our 3rd stay at the hotel over the past 4 years. Very good location for metro centre and buses into Newcastle. Staff very good and enjoyed the warm breakfasts.Will be returning again in the near future.

We like the location of the hotel to the Metro centre. The staff are very friendly and accomodating and nothing is of any trouble to them.

We had a proble with the toilet but the staff made sure we were alocated another room with 15 mins of reporting the fault.

The location was ideal for the metro centre and plenty places to eat nearby. Very clean and comfortable.

It was ideally situated for a shopping experience and close enough to visit family members before Christmas. It was spotlessly clean and very comfortable. The staff were helpful with everything and always obliging Thank you all for a lovely break

The bed in room 201 sagged in the middle giving me back pain in the morning otherwise fine

Convenient location both with regards to where I wanted to go, and also near the main a roads

On arriving, I was told that I was not booked in even though I had all the paperwork, booking references, confirmation etc. After a 4 hour journey, this is not the kind of reception I expected, and consequently there was a delay before a room could be found. This was a smoking room, and not ideal. I queried why I wasn't on the system, and there was no explanation, apart from "it hadn't been sent through" even though my booking had been done the day before. I asked for an investigation, but to date nobody has replied and upon checking out ,I was told there was no note of my request for further information in to why it had happened. Overall very inefficient. Fortunately a room was available, but the consequences if it had been full would have been disastrous.

It was easy to get to from Newcastle city centre and within walking distance of the Metro centre - overall a very pleasant stay

We couldnt get the heating to work which caused the room to be chilly in the evening and the morning

location cleanliness and value

Scrambled eggs at breakfast too salty to eat.